Project Management Service
Resume:
PATRICIA B. BROWN
Louisville, KY 40229
502-***-**** Cell
**************@*****.***
PROFILE: A leader who builds long term, mutually profitable business relationships; produces revenue and results.
PROFESSIONAL CAPABILITIES:
Training & Development Team Leadership Technical Expertise
Business Relationships Increased Revenue Project Management
BUSINESS EXPERIENCE:
AMAZON FULFILLMENT
December 2010-present
SDF9 Building Launch with prior work experience in SDF4/6/7
Process Assistant SDF9
July 2014 – Present
●Technical Expertise: Outbound Process Assistant: assisted with supervising team of 50 to 100 associates depending on pick/pack volume. Delivered picking productivity rates over 100% in my first month on the job and of 120% consistently over the next 4 months. Pack productivity rose 125% when I moved to that department.
●Training & Development: Developing personnel to fill Ambassador, Process Guide and various support roles as well Seasonal Process Assistant.
●Project Management: Led a team of 4 to create 27 outbound process documents in 4 days prior to building launch, normally a much more time intensive process.
Operations Trainer SDF4/6/7
Sept 2012 – July 2014
●Training & Development: Curriculum design, training facilitation, new hire orientation, team building, employee engagement.
●Project Management: Ambassador Resource Binder: Created a binder to aid ambassadors with paperwork and documents to track the performance of new hires through their first four weeks. Program through testing phase in SDF6 and rolled out to entire campus. Metrics recorded which supports use of the Amazon standard for training.
●Business Relationships : Good relationships with management are one key to success when training ambassadors and having them follow the Amazon standard for training time for new hires. The full support of our site leader with these initiatives was beneficial.
Team Leader SDF6
June 2011 – Sept 2012
●Technical Expertise: Shipping Lead responsibilities included departing trucks on time with all shipments on board; call for extra truck pulls as needed; work with team to minimize mis-ships and improperly labeled boxes. Worked with trainers in wrangle and re-bin to keep work flowing smoothly. Ensure orders for trucks are completed in time for scheduled pick-ups. Worked with problem solvers to resolve all problems in a timely manner.
LEXUS OF LOUISVILLE June 2008- Jan 2010
Lexus Certified Service Consultant
●Increased Revenues: February 2009 High Sales Record for Service: Proactively generated a report of over 1100 customers in the Lexus of Louisville database needing fuel rail recall repairs so we could get customer cars repaired before the national demand for those parts.
●Business Relationships: Happy Customers: Extensive customer service background aided with the ability to excel for the high maintenance customer. Education and explanation of repairs/services aided in the creation of a large repeat customer base.
REYNOLDS & REYNOLDS
1997-2008
Remote Customer Training Consultant
●Project Management: $80k: Increased revenues for the national leader in automotive computer systems. Created a curriculum and associated materials for the Chicago Mercedes Benz training center which they used in training new service advisors before sending them out to their dealerships. Program offered “live” “virtual” trainer options as well as recorded sessions
●Increased Revenues: $319k: Surfaced products and services that had not been billed to automotive dealerships. Earned recognition for significantly improving billing procedures.
●Training & Development: External 4 years installation experience in automotive dealerships. 7 years installation experience training “virtually” via computer and phone. Trained dealership employees of parts and service on the software needed to set up and maintain daily operations in their respective departments. i.e. parts inventory and invoicing, service merchandising, invoicing, and dispatching. Aided dealerships in streamlining departmental processes
●Training & Development: Internal: With the move of our Distance Learning Center from Maryland to Dayton, Ohio: Brought to Dayton to train new Reynolds and Reynolds employees on the various interfaces dealerships use to communicate data with their manufacturers. Ex. General Motors, Ford, Toyota, and Honda to name a few. Mentored selected individuals to higher levels of job performance.
●Business Relationships: External: Maintained long term positive relationships with in town automotive dealers long after the initial installation was over. Became the “in town” trainer for fixed operations for the Sam Swope Automotive Group.
●Team Leadership: Trained and led a team of ten to deal with installation problems of add-on products. Realized a major reduction in the backlog of scheduled installations, helping to produce higher revenue streams.
EDUCATION:
The University of Louisville, Delphi Center, 2012
Get A Grip Coaching for Performance
Delivering Happiness through Effective Communication
Emotional Intelligence: Keys to Great Leadership
The Ohio State University B.S., Elementary Education,
CERTIFICATIONS:
LEAN Yellow Belt, Amazon
Lexus Certified Sales Consultant
Lexus Certified Service Consultant
Certified Technical Trainer, Reynolds & Reynolds
Parts Master and Service Master Certificate, Reynolds & Reynolds
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