Health Administration, billing, accounts receivable & payables,finance

Hannah Reitz

**** ********** ***** *********, ** 28269 540-***-**** ********@***.***

summary of qualifications

Self-motivator accustomed to working in a fast paced environment. High energy and quality experience in the healthcare environment with a track record of progressing to a high management position within business. Strong project management skills with proven ability to ensure excellent and timely customer service and satisfaction. Ability to quickly adapt to new environments and learn appropriate terminology for specific industry.

Office Management/Insurance/HR Skills

Insurance Coding

Insurance Billing

Patient/Insurance Conflict Resolution

Accounts Receivable

Accounts Payable

Patient Recruitment & Retention

Employee Relations

CMS-1500 Claim Forms

Paper to Electronic Chart Conversion

Office Growth Planning, Development and Implementation

Orientation & On-Board

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Professional Experience

BALTIMORE ELITE MARTIAL ARTS ACADEMY – Baltimore, MD

Provides training in Taekwondo for children, teens and adults. In addition, offers year round child care options, birthday parties, anti-bullying and self-defense seminars, and demonstrations to the community.

Office Manager, August 2010 – November 2013

Key Results-

Oversee accounts receivables and accounts payables for business

Improved QuickBooks data entry and assisted with setting up financial reporting

Set up new collections company and received payments on dormant accounts

Manage and respond to all company website emails

Instrumental role in shifting to electronic office

Follow up consistently with new leads to grow business

Improved ordering process which increased retail sales

INVISION Salem, VA

Provides routine and medical eye care to all ages. Specialties include ocular disease management, children‘s vision, and contact lens fittings.

Insurance Administrator and Front Desk Manager, July 2007 to July 2010

Key Results-

Handled an average 70 claims per week and ensured that 100% were filed within 24/48 hours.

Oversaw accounts receivable for business

Resolved conflicts between patients and insurance companies.

Hannah Reitz

1316 Crestfield Drive Charlotte, NC 28269 540-***-**** ********@***.***

Professional Experience (continued)

Ensured consistent quality customer service in a heavy clientele business with a multi-line phone system and constant walk-ins.

Initiated a patient retention plan; such a plan now serves as a working business function, which includes preappointing, recalling, patient feedback analysis, and implementing customer satisfaction initiatives.

Delivered prompt and professional customer service to every patient; followed an office expectation that each patient be checked-in within five minutes of arrival.

Responsible for tracking and responding to business website on a regular basis while delegating more specific emails to the appropriate team member.

Responsible for the timelines of the doctors and keeping them on schedule

Prepare patients for the doctor, which may includes tasks such as: accessed patient’s chief complaint and medical history, checked eye pressure and visual acuity, dilated eyes and took retinal images, specialized glaucoma testing, and taught contact lens classes.

VALLEY ANIMAL HOSPITAL ROANOKE, VA

Leading vet hospital in the Roanoke Valley with five veterinarians on board whose expertise range from small animals to exotics.

Assistant Manager/ Veterinary Assistant, 2002 - 2007

Key Results:

Responsible for the effective management of 12 employees in a fast paced animal hospital.

Conducted various human resource tasks, such as updating employee performance reviews, training incoming employees, evaluating office policies and procedures, issued disciplinary warnings and followed up with progress.

Inspected cleanliness of the business to provide the most quality and sterile environment.

Delivered timely attention to clients both in person and via a multi-line phone system.

Individually cared for over 50 animals and provided direct care for both boarded and hospitalized animals.

Education & Certifications

UNIVERSITY OF PHOENIX

Bachelor of Science (BS) in Health Administration, 3.81 GPA 2006

VIRGINIA WESTERN COMMUNITY COLLEGE – ROANOKE, VA

Associate of Science (AS) in Biology (Dean’s List each year), Cum Laude 2004

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