Administrative Assistant Microsoft Office
Resume:
ROLANDA D. ANDERSON
Phone: 334-***-**** (cell) 334-***-****(hm)
Email *********@*****.***
OBJECTIVE
Career continuation as a Professional and to utilize my customer service and management experience in a position within your organization.
SUMMARY
A dedicated, hardworking, enthusiastic individual with diverse experience with organizational and time management skills. Proficient in a variety of computer applications. Pays close attention to detail and verbal and written communication skills. Ability to be flexible, adaptable to change and a great team player.
PROFESSIONAL EXPERIENCE
City Clerk Trainee/Receptionist/Accts Payable – Nov 2012 – present
The City of Opp,Alabama
Answers and route calls accordingly
Issue Business Licenses and permits to contractors
Receipt incoming payments
Issue checks to vendors and employees reimbursements weekly
Assists the Mayor as needed
Copying, faxing, scanning, etc.
Shift Manager – Hardee’s – Feb 2013 – Dec 2013
Opp, Alabama
Ensure smooth operation of the business
Assisted with orders, prepare and distribute
Managed 4 or more employees at a time
Open and Closed store
Prepared bank deposits
Administrative Assistant III – March 2008 – Oct 2012
The Hartford Insurance, Hartford, CT
Provide comprehensive administrative services, such as creation of claim files, letters, and memos, to ensure a smooth flow within the designated department.
Proficient in (the Microsoft Office Suite) a variety of software applications including word processing, spreadsheets, presentation tools, e-mail, and the intranet.
Screen telephone calls for team and set up conference calls.
Distribute mail; send faxes, and complete photocopying, filing, and sending out overnight correspondences.
Complete various special projects.
Perform data tracking on consultants’ files and archive records.
Maintain discretion when dealing with matters of a confidential nature.
Schedule corporate meetings and conference calls
Request inquires on claim files such as: IN02 (financial history), IN05 (data sheet), IN08 (older than 5 years).
Link files in Corporate Claims Processing Systems (CCPS).
Research files using the Claims Information System (CI).
Process standard check payments through expense accounting.
Maintain clients’ correspondence files and administrative forms.
Create documents and reports
Fashion Bug/Part Time Key Holder – Sept 2008 – March 2011
Manchester, CT
Managed at least 3 employees at a time
Open and closed store
Maintained inventory
Put stock out onto the floor
Handled customers complaints and issues
Deposited monies/change from the bank
The Mark Twain House & Museum/Part Time – April 2011 – Oct 2012
Assisted visitors
Put out stock for bookstore
Opened & closed the business
Handled cash deposits
Sr.Administrative Assistant, Dec., 2005 – March 2008
The Hartford Insurance, Hartford, CT
Provides administrative duties to the Senior Vice President of Liability Large Loss Claims and Vice President
Supports their staff of several employees
PTO attendance tracking
Orders and maintains inventory of office supplies and equipment
Maintains confidential records of employees
Maintains the departments check stock and check register
Prepares reports, correspondences and letters as requested
Coordinates Travel arrangements
Run reports using Cognos
Gathers data for management direct handlers
Filing, faxing, answering telephone and general office duties
Administrative Assistant, July 2002 – Dec. 2005
The Hartford Insurance, Hartford, CT
Provide comprehensive administrative services, such as creation of claim files, letters, and memos, to ensure a smooth flow within the designated department.
Proficient in (the Microsoft Office Suite) a variety of software applications including word processing, spreadsheets, presentation tools, e-mail, and the intranet.
Screen telephone calls for team and set up conference calls.
Distribute mail; send faxes, and complete photocopying, filing, and sending out overnight correspondences.
Complete various special projects.
Perform data tracking on consultants’ files and archive records.
Maintain discretion when dealing with matters of a confidential nature.
Schedule corporate meetings and conference calls
Request inquires on claim files such as: IN02 (financial history), IN05 (data sheet), IN08 (older than 5 years).
Link files in Corporate Claims Processing Systems (CCPS).
Research files using the Claims Information System (CI).
Process standard check payments through expense accounting.
Maintain clients’ correspondence files and administrative forms.
Create documents and reports
Claims Technician, July 2001 – July 2002
The Hartford Insurance, Hartford, CT
Paid and Processed Claims
Maintained Subrogation Log
Changed and entered reserves on claims
Assisted customers with payment issues
Administrative Assistant (Temp), January 2000 – July 2001
The Hartford Insurance, Hartford, CT
Ran Financial Reports using the Corporate Claims Processing System (CCPS).
Managed claim files.
Answered telephone and distributed messages.
Copied and filed documents as requested.
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Education
Kaplan University Online, Ft. Lauderdale, FL – Business Management, March 2006 –March 2007
Capital Community College, Hartford, CT – Business Office Technology and Computer Applications, January 2003 – September 2004
Troy State University, Troy, AL – Elementary Education/Human Services, August 1991 – August 1992
Alabama State University, Montgomery, AL – Business Administration, August 1987 – 1989
Opp High School, Opp, Alabama – Diploma 1986
References available upon request
Contact this candidate