Customer Service Medical
Resume:
Jennifer Snavely
*** ******** ***** ******-******, NC 27526
************@*****.***
Objective: To obtain a career in the medical field that will diversify and expand my overall knowledge of the profession.
Qualifications: A customer service expert with a passion for the medical industry and an ability to develop new skills. Excellent at cultivating relationships and a high-energy, cross-functional background. Very resourceful and creative in difficult situations. Team player who recognizes strengths in people and brings them together to reach a common goal. Solid problem solving abilities with a capacity to manage multiple projects and deadlines.
Remain calm and professional during times of critical need
Strong analytical skills, easily assess conditions and implement solutions
Ability to motivate, produce, and coordinate instructions and organize assignments
Rapidly develop rapport with coworkers and other clients
Proven record of reliability and responsibility
Clinical Proficiencies:
Medical Front and Back Office
ICD-9 and ICD-10
CPT coding
Scheduling
Payment collection
Patient check-in
Surgery coordination
HIPPA compliance
Patient demographic data entry
Insurance verification and pre-certification
Balancing financial statement
Answering multi-phone systems
Hospital and pharmacy communications
Medical report writing, medical terminology
Patient communication and billing
NCQA, PCMH, FDA document compliance
MICA, MYSIS, E-Clinical and EPIC systems
Patient Care
Take manual vital signs
Intravenous line setup
Medication administration
Injections and Immunizations
History and physical
Charting
Various in-office procedures
Room setup
Sterilization of instruments
Urinalysis
Glucose level check
Total protein
Hematocrit level check
Patient education
Phlebotomy and venipuncture
Various laboratory CLIA/FDA procedures
Professional Experience
2014-Current Practice Manager, Cary Internal Medicine
2011-2014 – Medical Transcriptionist, Real Radiology
2009-2011 – Technical Support and Financial Supervisor, Microsoft and Sprint for Alpine Access
2007-2009 – Front Office Supervisor, Laser Eye Center
2005-2007 – Laboratory Technician, Laboratory Corporation of America
2004-2005 – Medical Supervisor and Phlebotomist, BioMat USA
2003-2004 – Emergency Medical Technician, TriStar Medical Transport
2000-2003 – Field Technician, NNE
Education
1999 General Education Diploma, Wake Technical Community College
2002 Emergency Medical Technician, Wake Technical Community College
2004 Medical Coding/Transcription, Durham Technical Community College
2006 Certified Personal Trainer, Scirion Institute of Exercise Physiology
2012 Certified Medical Transcriptionist, Career Step
2013 Phlebotomy, Miller-Motte College
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