Customer Service Information Technology

Jeremy Orr

**** ****** **. **. **** A

256-***-**** (***********@*****.***) (********@*****.***)

OBJECTIVE

To obtain a position within a professional environment that enables me to maximize and advance my knowledge and experience.

SKILLS

Operating Systems

Windows 98/2000/ME/XP/NT/7

Macintosh

Hardware

Dell, Hewlett Packard, Apple, Toshiba, Sony, E Machine

Install, configure and troubleshoot PC’s

DSL modems

Laptops

Wireless cards

USB adapters

Video Cards

Sound Cards

Assemble PC’s to the component level

Security

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls

VPN’s

Networking

Subnet Masking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Belkin, NetGear, Linksys

GUI Applications

Ethernet Drivers

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook

Siebel

SAP (Systems Applications and Products)

Customer Service

Eight years Customer Service experience

Two years plus Call center experience

Strong written and oral communication skills

Strong ability to patiently assist customers with diagnosis and problem resolution

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

EDUCATION

2014 – Graduate ITT Technical Institute Madison, AL

Associate of Science Degree in Information Technology – Network System Administrator (NSA)

EXPERIENCE

Verizon Wireless: 12/2014 – Present

Job Position: Customer Service Advocate

Job Duties:

-Listen and respond appropriately in all customer interactions

-Use problem solving skills to resolve customer concerns

-Manage customer relations by performing customer service functions

-Utilize troubleshooting guide to assist with customer device issues

Wal-Mart: 8/2014 – 1/2015 – Produce

Job Position: Produce Worker

Job Duties:

-Stock shelves appropriately

-Manage stockrooms

-Cull and re-stock

-Keep inventory organized

GE: 11/2012 – 11/2013 – Production

Job Position: Pre-Assembly

Job Duties:

-Preassemble refrigerator fan motors and evaporators per spec.

-Check for defects, nicks, and color damage.

-Follow install & assemble protocol

-Follow up with QA to check proper procedure

Haynes Auto & Truck Repair: 9/2006 - 11/2012 – Customer Service

Job Position: Bookkeeper/Customer Service Rep/Receptionist

Job Duties:

-Took incoming calls and made outgoing calls to customers with various needs

-Assisted customers with billing issues or disputes.

-Filled out payroll for employees on a weekly basis.

-Created and maintained company accounts from various businesses.

-Completed invoices on a daily basis

-Used Microsoft tools to create and send billing statements

Matsu Alabama Inc: 2/2006 – 8/2006 – Manufacturing (Temporary)

Job Position: Assembly Line

Job Duties:

-Put parts on the assembly line for press

-Inspect parts for quality defects or bad press

-Maintain working area: clean, pick up, sweep

Palco Inc: 10/2005 – 1/2006 – Manufacturing (Temporary)

Job Position: Data Entry/Refurb

Job Duties:

-Log phone information into computers

-Packed phones away in proper crates for further inspection

-Stock tubs of phones for shipping

-Used previously installed computer software to keep track of phone information

-Updated phone information through computer software

DirecTV Inc: 2003-2005 – Customer Service

Job Position: Customer Service Rep. (Call Center)

Job Duties:

-Took incoming calls from customers with various issues

-Assisted in troubleshooting technical issues

-Assisted customers with various billing issues

-Gave advice or suggestions to customers with needs or concerns

-Up sold products for company needs

Contact this candidate