Customer Service - Office Assistant

LAURIE E. LUSK 951-***-****

**** ********* ***. **********@*******.***

Mira Loma, CA 91752

OBJECTIVE: Customer Service/Office Assistant

QUALIFICATIONS:

Extensive Writing Experience

Volunteer Public Speaker

Attention to Detail

Proven Expertise in Organization

Classroom Technology

Management/Supervisory Skills

Conflict Resolution Ability

Community Minded

Excellent Communication Skills

Proven Talent in Multitasking

Team Oriented

PROFESSIONAL EXPERIENCE:

Substitute Teacher, Corona-Norco, CA 2014-Present

Substitute Teacher

Ensure outstanding classroom supervision to assure health, welfare and safety of up to 45 students in an academic setting

Maintain organization and a positive attitude to foster a safe and positive learning environment

Implement lesson plans and prioritize classroom schedule to ensure the integrity of academic time

Motivate students to participate in classroom discussion and group activities

Report all student injuries, accidents, illnesses and discipline problems to administration

Create lectures to enrich common core text during long term assignments

Attend all faculty meetings grade student classwork in a timely manner

Complete all online district training courses during allotted time schedule

Freelance Writer, Los Angeles, CA 2008-Present

Screenwriter

Create high quality screenplays for film and television meeting all company expectations

Generate original content, characters and plotlines for various scripts as well as utilize numerous books, internet resources and personal interviews when adapting material into a script

Meet all deadlines set by production companies, refer to notes to revise material in a timely manner

Perform extensive research, proofread, edit for optimal results in the final draft

Credits on IMBD

Substitute Teacher, Riverside, CA 2004- 2012

Substitute Teacher Notre Dame High School and Jurupa Unified School District

Remain in contact with parents and attend teacher/parent conferences to discuss student performance during long term assignments

Comply with all school policies and procedures

Remain up to date with all required certifications with the California Commission on Teacher Credentialing

Teach daily lessons as directed from the lesson plans and draft detailed notes for the classroom teacher on the activities

Tutor small groups in English Language Proficiency

Plan interactive lectures and team oriented assignments during long term assignments

Grade papers and post marks in a timely manner.

VOLUNTEER EXPERIENCE:

American Cancer Society Discovery Shop, Upland, CA

Volunteer Visual Merchandiser

Design decorative displays and fashion inventive wardrobe ensembles

Employ visual merchandising knowledge to entice customers to shop, donate and volunteer.

Proved excellent direct customer service with 100% customer and company satisfaction

Make-A-Wish Foundation, Inland Empire and Orange County Chapter, CA

Volunteer Public Speaker

Present lectures to inform and educate the community on services offered through Make-A Wish to encourage fundraising and involvement

Visit local schools to inspire students to form Wish Clubs as well as present students with honorary plaques for participation

Follow all company expectations and guidelines while representing Make-A-Wish

EDUCATION:

University of California, Los Angeles Screenwriting Certificate

California State University, Los Angeles Masters in Psychology (Coursework)

California State Polytechnic University, Pomona Bachelor of Arts in Behavioral Science

RELEVANT CERTIFICATION:

Microsoft Office Suite

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