PFS REP

NICOLE YOUNG

H: 480-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

Professionally trained medical assistance with ex[erience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Patient registration with 21 years’ experience in healthcare.

REFERENCE AVAILABLE UPON REQUEST

SKILLS

Billing

Co-pays

Customer Service

Microsoft Work, Excel, Outlook

Commercial Insurance

Multi-lines Phone

Coding

Data Entry

Insurance Verification

Patient evualation/intervention

CPR certification

Scheduler

WORK HISTORY

PFS Representative CBO 2016 to present

Banner Health – Mesa, AZ

Process payments

Adjustments claims

Correspondences, refunds, denials

Research payments, denials and/or accounts

To determine short/over payments

Make appeals and corrections as necessary

Patient Access Representative, 07/2015 to current

Phoenix Children Hospital – Mesa, AZ

Register patients in system

Collect co-pays

Assessed patients and documented their medical histories

Managed various general offices duties such as answering multiple telephone lines, completing

Insurance forms

Daily batches at end of shift

PFS Representative 01/2014-2016

Banner Health – Gilbert, AZ

Collect co-pays

Scanned documents in the EMR

Insurance Verification

Documented patient information obtained from interviews.

Managed various general offices duties such as answering multiple telephone lines, completing

Add charges in system

Daily batches at end of shift

Patient Registration, 04/2013 to 05/2014

Maricopa Integrated Health System – Phoenix, AZ

Register patient in the Er department.

Collect co-pays

Scanned documents in the EMR

Insurance Verification

Daily batches at end of shift

Account Coordinator, 12/26/2012 to 03/01/2013

USM EMCOR – Norristown, PA

Called clients and vendors during winter seasons

Closed out accounts at the end of the of the day

Validate weather so vendors can be paid

Answers inbound calls

Patient Registration, 05/2012 to 08/2012

Mercy Fitzgerald Hospital – Darby, PA

Registered labs specimens from nursing homes on the computers

Insurance Verification

Scanned into the EMR

Answered all incoming calls Faxed reports to physicians’ offices

Faxed reports to physicians’ offices

Copied reports for patients

Medical Clerk, 08/2008 to 10/2011

Albert Einstein Medical Center - Philadelphia, PA

Placed Physicians orders in system.

Called in Physicians consults

Admit and discharge patients from the units

Copied medical records for patients going to rehab

Worked in the ER, ICU, and MICU, Labor and Deliver and Telemetry unit

Managed various general offices duties such as answering multiple telephone lines, completing

Preformed monthly inventory and maintained office and medical supply counts.

Medical Assistant, 09/1998 to 07/2008

Rothman Institute – Philadelphia, PA

Checked in/out patients.

Placed patients in examination rooms.

Pulled up x-rays and MRI’s on the computer screens

Authorized drug refills and provided detailed prescription information to pharmacies.

Pre-certs tests and medications for patients

Answered voicemail and returned calls

Interviewed patients to obtain medical information, weight and height measurement and vital signs.

Performed monthly inventory and maintained office and medical supply counts.

File Clerk, 01/1996 to 01/1997

Lankenau Hospital, Wynnewood, PA

Pulled x-rays and charts for next day’s appointments.

Called to get x-rays for doctors

Filled back charts and x-rays

EDUCATIONS

Diploma: Medical Office Management, 1994

Thompson Institute - Philadelphia, PA

High School Diploma: 1993

West Philadelphia High School - Philadelphia, Pa

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