Shayna Arnold

**** ***** ***** **** 850-***-****

Gulf Breeze, FL 32563 acv7tj@r.postjobfree.com

Detail Oriented

Excellent Written & Verbal

Customer Oriented

Problem Solving

Time Management

Communication Skills

Attention to Detail

Strong Multitasking Skills

Microsoft Suite

PROFESSIONAL EXPERIENCE

Lucid Advertising May 2012 – May 2016

Executive Assistant

Provide dedicated support through administrative duties to the President of the organization.

Perform administrative duties; including, but not limited to answering a multiline phone system, transferring calls, faxing, filing, data entry, ordering of supplies, arrange/complete high volume mail outs for clients

Schedule & attend client and media representative meetings

Complete & send financial contracts/agreements via DocuSign

Maintain weekly billing, invoicing of clients as well as collection of payments from customers

Provide daily, weekly and monthly reporting to the President of the organization

Assist in the creation of websites via Joomla and WordPress

Limited use of InDesign, Illustrator and Photoshop for designing print collateral, websites and social media

Assist in providing direction for clients social media accounts including LinkedIn, Facebook and Mail chimp FWB Auto Brokers, Mary Esther, FL June 2011 – May 2012 Title Manager

Provide exceptional customer service to internal and external customers as well as salesman in the area as needed.

Complete title process for three car lots & one RV lot

Perform administrative duties; including, but not limited to faxing, filing, and data entry

Process tag fees, down payments and warranty registration/cancellations

Complete and issue financial contracts for financial institutions in addition to submitting bank deposits Eval Solutions, Jacksonville, FL April 2011 – June 2011 Data Entry

Efficiently and effectively provide data entry services.

Review and correct housing appraisals

Update appraiser and broker license

PHH Mortgage/Accounting Principals, Jacksonville, FL August 2010 – March 2011 Auditor

Analyze and review the mortgage loan processors calls to ensure accuracy, professionalism and excellent customer service solutions.

Audit loan processor phone calls for the management of clients such as Merrill Lynch, Charles Schwab and First Tennessee, etc.

Provide administrative support for data entry, scanning, faxing, and handling of confidential mail

Provide training to new employees as needed

Camping World RV Sales, Gulf Breeze, FL January 2008 – June 2009 Receptionist/Title Clerk

Provide exceptional customer service and title needs for new and returning customers.

Perform administrative duties; including, but not limited to answering a multiline phone system, transferring calls, faxing, filing, data entry and ordering of supplies

Complete title process for RV units

Process customer invoicing and warranty registration EDUCATION

Associate, Human Resource Management December 2010 Virginia College

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