Customer Service Office
Resume:
Jahon T. Smith
Los Vegas, NV *9101
Apt. #202
Voice/Msg 775-***-****
************@*****.***
Objective
To secure a position where I can exercise my knowledge and skills to make a positive and dynamic contribution to the organization.
Summary Of Qualifications
Excellent Administrative, Time Management, Interpersonal & Customer Service Skills
Outstanding supervisory and leadership abilities
Ability to properly and effectively train new staff
Ability to work independently and cooperatively with others
Excellent oral, written, organizational and troubleshooting skills
Good with details, ability to detect errors investigate problems
Excellent defensive driving skills
Excellent ability reading various types of road maps
Ability to read, understand, and follow safety procedures
Able to positively adapt to change and work well with deadlines in a highly competitive work environment
Ability to handle sensitive and confidential information/issues
Proficient in computer applications-Windows, MS Word, MS Outlook, MS Excel, MS Power Point, Adobe, Internet Surfing.
Employment History
Office Manager (Customer Service
Circle C Plumbing, Los Angeles, CA 12/2001-Present
Maintained day-to-day operations; provide admin support to staff and field employees
Served as daily receptionist; greeted guests
Monitored and facilitated new office build-out, designs and requirements for contractors/building
Organized the office operations and procedures; negotiate vendor contracts
Assisted in preparation of annual office budgets; manage office spend
Tracked/ordered office supplies
Problem-Solved and investigated customer complaints and/or issues
Prepared Reports and maintained inventory/work order request
Provided back-up support to staff as needed.
Monitored workflow distribution and task completion.
Analyzed, generated, and processed incoming work orders and correspondences.
Stock Mover
Destination Transportation, Los Angeles 12/2000-12/2001
Load and unload materials to and from designated storage areas, such as racks, and shelves, or vehicles, such as trucks.
Scheduled pickups and deliveries, and interfaced with vendors on the selection and purchased of inventory.
Stack or pile materials, such as lumber, boards, or pallets.
Sort and store items according to specifications.
Record number of units handled and moved, using daily production sheet or work tickets.
Attach identifying tags or mark information on containers.
Clean work area, using brooms, rags, and cleaning compounds.
Read work orders or receive and listen to oral instructions to determine work assignment.
Direct spouts and position receptacles, such as bins, carts, and containers, to receive loads.
Transport receptacles to and from designated areas, by hand or using dollies, handtrucks, and wheelbarrows.
Secure lifting attachments to materials and conveys load to destination
Security Guard
Destination Transportation, Los Angeles CA. 11/1999 -12/2000
Circulate among visitors, patrons and employees to preserve order and protect property
Contact/Notify police or fire departments in cases of emergency such as fire or presence of unauthorized persons
Write reports of daily activities and irregularities, such as equipment’s or property damage, theft, presence of unauthorized, or unusual occurrences
Monitor and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises
Answer alarms and investigate disturbances
Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Pre-board Screener
Globe Aviation, Los Angeles, CA 01/1998 – 10/1999
Screened passengers for weapons and explosives before entering secured areas.
Operated metal detector and x-ray machines to screen passengers.
Assisted disabled passengers to their flights when needed.
Shuttle Coordinator/Curbside Service Representative
Supper Shuttle, Los Angeles CA. 10/1996-12/1998
Effectively greeted customers in a professional and friendly manner.
Announced the arrival of the bus and take headcounts of the passengers based upon the number of open seats on the bus.
Effectively greeted customers in a professional and friendly manner.
Inquired of each customer his or her destination and inform the customer of the rate and the approximate wait time.
Organized the passengers into lines based upon their destination.
Sold tickets to each passenger and issue the correct change, and the ticket and a receipt.
Occasionally drove vans off the lot
Janitorial/Maintenance/Warehouse Worker
JCPenny’s, Carson CA. 6/1994-9/1996
Swept, mopped, scrubbed and vacuumed hallways, stairs, classrooms and office space and trash removal
Maintained building, performing minor and routine painting, plumbing, and other related maintenance activities, using hand tools
Cleaned and sanitize restroom fixtures and counter tops.
Stocked, supplying and refilling all paper products.
Ordered supplies and materials as required, prepared routine reports and maintained necessary work records.
Pulled merchandise from warehouse stock bins and shelves
Using a hand-held radio frequency computer system
Recording selected merchandise in accordance with standard operating procedures
Packaging merchandise for shipment, either in boxes or on pallets
Ensuring correct and complete labels are attached to all orders processed
Replenishing area inventory stock as required
Assisted customers with selection of clothing items
Addressed customer complaints to assure customer satisfaction
Provided customer service, cashiering, and store maintenance.
Education
LA Southwest Community College, California
General Education, 1994-1997
El Paso High School, California
Diploma: General Education, June 1994
References
References are available on request.
Contact this candidate