Customer Service Management

Professional Summary:

I have six and a half years of experience as a program/management analyst administering a variety of multi-million dollar federally funded grants from cradle-to-grave. I have four and a half years contracts experience spanning from solicitation and bid process to contract closeout process. I have one plus years of experience as a legal assistant in a busy law office. In addition I have three months experience as a contracting project administrator for a heating and air-conditioning company and six months as a materials coordinator for a research/manufacturing company.

Exceptional Skills:

Strong leadership and team building skills.

Solid time management and organization ability.

Excellent verbal and written communication skills.

Outstanding customer service skills.

Advanced Microsoft Office skills.

Career Accomplishments:

Closed out five years backlog of federally funded grant files in three months.

Wrote invoicing and material submittal process procedures for a contracts process.

Wrote material order process policy and trained employees on ordering procedure.

Assisted as active team member that established a standardized correspondence manual and training for California Department of Education administrative support staff.

Education:

Bachelor of Science, Organizational Leadership Aug 2012 - Summa Cum Laude

National American University GPA: 3.96

Associate of Science, Computer Info Systems Management Dec 1999 - Dean’s List

Sierra College GPA: 3.95

Work History:

EXCEL/NM Dept. of Homeland Security & Emergency Management Oct 2014 – Jun 2016

Grants Specialist/Management Analyst

Administer $30-50 million federally funded homeland security and emergency management grants from FEMA and DOT from award to close-out.

Ensure compliance with grant guidelines and policies.

Produce sub-grant agreements and amendments for government funded grants.

Generate internal purchase requests to establish a purchase order in Share/PeopleSoft.

Review and approve requests for equipment, exercises, and training.

Review and approve requests for payment.

Develop a working relationship with co-workers, interfacing program offices, and sub-grantees.

Identify issues and collaborate with sub-grantees, program office, and grant office for resolution.

Participate in unit and departmental meetings and training.

Monitor grant allocations including flow-through monies.

YOH/Ingersoll Rand/Trane Jun 2014 – Oct 2014

Project Administrator

Initiated and maintained project files.

Acquired wage decisions and processed affiliated paperwork.

Utilized PeopleSoft, Citrix, and other applications to set-up and maintain financial information on projects.

Created purchase orders, subcontracts, and amendments as required.

Processed monthly billing requests.

Reviewed and submitted subcontractor invoices for payment.

YOH/Ingersoll Rand/Trane Jun 2014 – Oct 2014

Project Administrator (Continued)

Performed time entry and corrections to time entry on a weekly basis.

Resolved project financial issues.

Sabio Systems/Lovelace Respiratory Research Institute Sep 2013 – Mar 2014

Contracts Specialist

Close-out federal, commercial, and subcontract files.

Process subcontract invoices.

Utilize Costpoint 7 and Impromptu to research issues.

Prepare level of effort analyses as required.

Open to new assignments as needed.

Veritude/Fidelity Financial Investments Aug 2013 – Sep 2013

Customer Service Representative

Assist employees of clients with annual benefits enrollment. .

Resolve benefit issues.

Michael D Armstrong, Attorney at Law Oct 2012 – Aug 2013

Legal Assistant Nov 2006 – Aug 2007

Served as first line of communication for clients.

Prepared variety of legal documents.

Initiated intake interview for prospective clients.

Appealed denials of claims to the next highest level.

Field inquiries from clients and Social Security Administration.

Chugach Management Services, JV

Contracts Assistant Oct 2007 – Jan 2012

Verified compliance of contract process with governing policies.

Researched, analyzed, and provided recommendations on contract issues.

Mentored and trained incoming contracts specialists and assistants.

Accounting Clerk III Aug 2007 – Oct 2007

Managed and distributed appropriated funds.

Compiled, maintained and revised financial management products as required.

Provided data for use in formulation of Civil Engineering budgets.

NorthStar Power Engineering/Applied Energetics Nov 2005 – Apr 2006

Materials Coordinator

Wrote policy and procedure for materials ordering process.

Trained all employees in the ordering process.

Resolved issues of damaged or incorrect shipments of parts and incorrect invoices.

Identified training needs of materials team and filled those requirements.

California Department of Education

Associate Governmental Program Analyst Apr 2003 – Jul 2005

Served as lead analyst.

Administered and monitored fiscal requirements of two 250 million dollar grants.

Prepared financial data for management decision-making process and Legislative Analyst Office.

Assisted in the preparation of grant handbook for grantees and participated in training forums.

Interfaced with program consultants, audit department, and grantees to resolve issues.

Trained and mentored new analysts.

Staff Analyst Apr 2001 – Apr 2003

Administered and monitored fiscal requirements for a 10 million dollar grant.

Prepared financial data for management decision-making process.

Evaluated financial reports to approve payment of grant.

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