Customer Service Management
Resume:
Kelera Dimairewa Tale
MAILING ADDRESS TELEPHONE NUMBERS
*** ***** ******** ***, **** A Home: 724-***-****
Uniontown, PA 15401 Cell: 878-***-****
Email: ********@*****.***
PROFILE
I am a results-driven professional with multiple years of solid experience and a proven record of achievement dealing with Logistics, Supply Management, Acquisition Management, Personal Property Management, Customer Service, Administrative Management, Financial Management, Personnel Management, Audit Requirement Management and Program/Project concepts, practices, and office procedures. I am skilled in the Microsoft Office suite - Word, Excel, Access, Outlook, PowerPoint, Pivot Table etc. Experience with personal property programs (UPR Management, Sunflower, utilization and disposal, GSA Xcess, donation, capitalized and accountable personal property activities), projects, operations and quality assurance; training and customer service.
QUALIFICATIONS
Directed and managed technical assistance program involving multiple projects and legislative initiatives. Improved customer service, enhanced consistency, reduced customer complaints, increased availability of staff when necessary.
Managed multiple technical assistance projects designed to reduce liability, promote professionalism, and enhance security including hiring and promotional assessment centers; policy and procedure reviews; facility design; organization, training, assessments and evaluations; staffing analysis; and department meetings.
Fully-trained with NOAA Sunflower System and equipment including Windows XP, Excel, Office 2003, and the Internet. Demonstrated ability to lead and manage others coupled with solid experience and training in quality customer service.
Strong technical writing and verbal communication skills.
US Citizen.
PROFESSIONAL BACKGOUND/WORK EXPERIENCE
Jamison Professional Service (JPS),
For U.S Department of Commerce/NOAA, Silver Spring, MD 20910-3278
after moved from 7600 Sand Point Way, Seattle WA in 2012
Personal Property Management Branch
Dates Employed: 06/2010 – Present
Hours per Week: 40
Inventory Specialist – Logistic Division
Position involves the following:
Served as the Acting Administrative Assistant to the Director of Logistics Operation until position filled.
Performed a variety of analytical, technical and administrative work in support of the Director of Logistics Operations Division mission and objectives
Served as a liaison between the National Oceanic Atmospheric Administration (NOAA) Personal Property Team and the Property Custodians
Assisted in assuring the data integrity of assets entered in Sunflower database are in compliance with General Accounting Standards, Department of Commerce and NOAA policies and procedures
Assisted with proving oversight for 171,500 assets managed Personal Property Management Branch (PPMB) valued at $8.2 Billion dollars
Analyzed and evaluated property management functions for compliance with applicable regulations and policies, compiling reports of various property transactions; coordinating and reconciling inventories; assisting in recommending and developing new or revised directives, policies, implementing instructions and standard operating procedures for program, administrative and property support staff
Ensured property assets (both Capitalized/non-Capitalized) were correctly valued, documented, and entered into the Sunflower system within the prescribed times
Review work assignment products (Quality Control) of the Inventories Technician assigned for all Line Office
Monitoring the Un-reconciled Payments Report (UPR), as well as assisting Property Custodians(PC) and Line Office representatives
Conducted and reconciled property inventories
Conducted, assisted with, processed and reconciled inventories for NOAA organizations within Personal Property Management Branch to include Line and Staff Offices
Provided property reports and status updates for ongoing projects and activities
Maintained, distributed and shipped bar codes for NOAA property custodians used to label and track government personal property
Maintained hard copy files of capitalized property and provide records upon request for audits and other purposes
Attended meetings and transcribed from audio files to create meeting minutes to distribute to staff – Line Office quarterly and Property Managers UPR monthly meetings.
Documented and maintained all personal property records for accountable and Non-accountable government owned property
Assisted in recommending and developing new or revised directives, policies and instructions
Processed Unreconciled Procurement Requirements (UPR) report for purchases and payments of accountable assets not entered into the asset management system which impacts the financial records in the property management system and NOAA’s Financial Statement
Reviewed acquisition source documents to support client entries in ADD requests into the Asset Management System Sunflower
Knowledge, skill and ability to plan, organize, and work with others to negotiate effectively with management to accept and implement recommendations requiring significant changes in business operations and ensure integration with ongoing initiatives
Balanced workload, provide training, and maintain current knowledge of procedures, policies and directives to new team member(s)
Responded to Project Manager, Line Office Representative (LOR) for any action requests and any other duties assigned by my superior.
Prepared Board of Review meeting papers for the NOAA Property Management Board members on monthly basis
Extensive analysis and research of the Sunflower Unreconciled Payments Report, resolving discrepancies and errors for proper financial accounting with the Sunflower Personal Property System.
Collect, prepare and formats data from Sunflower to create reports for the use of the Director and support staff.
Completed daily preparation of tracking, reconciling, data input, and monitoring of various reports and tables through the use of spreadsheets using Excel and other database software applications
BranCore Technologies,
for Dept. of Commerce, NOAA,
Personal Property Management Branch
7600 Sand Point Way, Seattle WA
Date Employed: 01/ 2009 – 06/ 2010
Hours per Week: 40
Personal Property Technician - Logistics Division
Position involves the following:
Personal Property Specialty Team member assisting Team Lead for AGO, CAO, CFO, CIO, GC, UNSEC, WFM & PPI Corporate/Staff Offices and OMAO and any other Line Office assigned by Project Manager with Final events, Transfers and Excess property
Ensured property assets (both Capitalized/non-Capitalized) were correctly valued, documented, and entered into the Sunflower system within the prescribed times
Monitoring the Un-reconciled Payments Report (UPR), as well as assisting client property custodians
Review request forms for government properties requested to be excess before property custodian send the items to recycling company.
Answering client queries through phone calls and e-mails (Customer Service)
Assist Property Custodian with Inventories, Create New Asset process, wall to wall inventories and one on one training when requested.
Log and Issue Barcodes to Property Custodians.
Filing annual Inventory folders.
Directly support Property Team Lead with KPMG Audit issue by conducting research until resolution is obtained
Processes Auditor Request for the barcode(s) to thoroughly research if has been reported and/or presented to the Board of Review.
Request Catalog of properties in sunflower if it’s not been cataloged
Processes Change of Asset Details Requests (CADs)
Processes Priority Task per requested by the Property Team Lead e.g. Pilot Sunflower, Auditors Report etc.
Warehouse 33 Organization Cleanup (MOC-P moved from Seattle to Portland)
Inventory
Provide guidance on Excessing procedures
Ensured a safe working environment (before cleanup a safety rep. was asked to address how to work on a safe environment)
Eastlake Management Inc., Seattle WA 3 October 2007 - June 25 2010
Part-time Data Entry Clerk – Team Lead
Position involves the following:
Input data for all newborn babies in all Washington State hospitals and data provided to the State health.
University of the South Pacific (serves the 12 South Pacific nations) 1996 – April 2007
School of Language, Arts and Media, FIJI Is. - Personal Assistant to the Head of School
Position involves the following:
Assist the Head of School in his management of the section by performing such task as he prescribes in daily operations of the school.
Perform secretarial, administrative tasks, maintain records, expedite financial procedures and liaise with various non-teaching tasks for the school
Solely responsible for ensuring that work assignments are assigned to team members in order to support the
School/Staff Offices clients
Distribute/balance workload, provide training, and maintain current knowledge of procedures, policies and directives in order to disseminate them to my team members
Determine detailed requirements, within available or allocated resources, for funds, manpower, facilities, equipment and supporting services
I ensured that any new teaching personnel coming into the School was prepared with office and most cases I have to assist staff coming from overseas with their housing needs
I reconciled School property records with those maintained in the Finance and Supply Departments, resolving any discrepancies
Supervise secretarial in minimal usage of offices supplies and equipment, resulting in lower monthly payment of bills e.g. photocopying, maintenance and stationary supplies
Coordinate International, national conferences & award events that organized, funded and host by the school
University of the South Pacific – Fiji 1994 -1995
Fiji Centre - Clerical Staff
Position involves:
Prepare and compile project proposal, acquittal of funds and visiting project sites (Fijian rural villages). Submitting report to the Director after every visit made (monthly).
Parkway Computer Company – Fukuoka, Kyushu, Japan 1992 – 1993
Part-time Sales Rep and Demonstrator
Demonstrate and provide information to customers for new Apple MacIntosh Computer software in Japanese Language.
University of the South Pacific 1989 – 1991
Research Assistant – Continuing Education, Fiji Centre, Fiji Is.
Prepare and compile project proposal, acquittal of funds and visiting project sites (Fijian rural villages). Submitting report to the Director after every visit made (monthly) and when project is completed.
STRENGTHS & ABILITIES
Property Management Logistics Quality Organizational Skills
Office Procedures Microsoft Word 2000 Data/Charge Entry
Typing 55+ wpm Computer Scheduling Filing/Faxing
Records Maintenance Multi-lines Telephone Timekeeping/Customer Service
Accounts Payable/Budgeting Supply Management
Education/Specialized Certification/Awards/Training Received
Personal Property Management Branch Courses Annual Sunflower Systems Training
CBS Data Warehouse/Discoverer training GSA Xcess reporting proficient
CAMs/CBS Data Warehouse proficient Microsoft Windows suite proficient Adobe proficient
Proficient in Capitalized and Financial asset processing in Sunflower
August 2007- Kent, WA – Property Management Careers – Apartment Manager Certificate awarded
June 2007 – American Safety & Health Institute – Seattle WA – CPR & Basic First Aid – Cert. awarded
2000-2001 – Fiji Institute of Technology – Graphic Design – Certificate awarded
1999 – Fiji National Training Council (now known as Training Productivity of Fiji)
Time Management Course
Spirit of Hospitality
Effective Telephone skills
1992-1993 – Scholarship in Kyushu, Japan - Computer and Statistics courses (conducted in both languages - English & Japanese)-certificate awarded.
1990 – 1991 – Secretarial and Computer course – Fiji Centre, University of the South Pacific, Fiji – Certificates Awarded
CERTIFICATIONS
U.S. Department of Commerce – Computer Learning Centre - DOC Administrative Professionals Online Certificate Program
U.S. Department of Commerce – Computer Learning Centre – Sunflower Application Module 1-14 (Completed 04/04/2015)
U.S.Department of Commerce – Computer Learning Centre – Personal Property Training (Completed 02/04/2013)
U.S.Department of Commerce – Computer Learning Centre – Personal Property Management Concepts Training (Completed 02/12/2014)
U.S.Department of Commerce – Computer Learning Centre – Commerce Business Center CPCS Cardholder Course
U.S.Department of Commerce – Computer Learning Centre – Unreconciled Procurement Requests (UPR) Training (Completed 09/25/2014
U.S General Services Administration (GSA) - Excess and Disposal Training (Completed 04/05/2013) and one week in-house training from August 6th-10th, 2012 – Seattle, WA
REFERENCES
Michelle Ross U.S Department of Commerce/NOAA PPMB Inventory Management Specialist
Lorenzo Brown U.S Department of Commerce/NOAA PPMB Logistics Management Specialist
301-***-**** Ext. 165
Robin M MacMillan U.S Dept. of Commerce/NOAA Retired PPMB General Supply Specialist
Larry Thomas University of the South Pacific/Retired Head of School
679-***-**** School of Language Arts and Media
Email: ******@***.***
Contact this candidate