Technical Support Human Resources

Brian Hughes

*** ********** ***** ********* ** **188

c: 404-***-**** e: **************@*****.***

Summary

An IT jack-of-all-trades with 15+ years of experience. Well versed in TSQL and PL/SQL, Microsoft applications and operating systems, troubleshooting applications in different programming languages. Proficient in problem solving, working with multiple teams and independently, understanding business needs and communicating to technical departments. Constantly learning new technology to help achieve goals for company needs.

Computer Experience

Computer Applications

Microsoft Access, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Visio

Database Systems

SQL Server, PL/SQL, TSQL

Programming Languages

VB.Net, HTML, ASP.Net, VBA

PROFESSIONAL EXPERIENCES:

Infor 2013 – Present

IT Application Support

Take ownership of incoming tickets and following through to conclusion. If necessary, consult with Tier 3 or developers on escalated tickets.

Volunteer to do Quality Assurance on enhancements to ensure the updates resolve common issues reported to the support team.

Validate database information and create scripts to correct any issues.

Fredrick J Hanna and Associates 2011 – 2013

Business Intelligence Analyst

Develop reports using SQL scripts to track money posted to accounts and employee productivity. This included designing a VBA application to send reports before work hours.

Partner with Development team to make sure productions tasks are reported accurately.

RedPrairie 2010 – 2011

Support Specialist II

24/7 Support team member handling client issues to maintain productivity standards, using SQL to troubleshoot and correct data issues in the system.

Handled training clients on new features, including creating materials and test data.

Collaborated with other departments to fix bug issues and develop temporary fixes to keep production going.

Validated and updated Code for applications to make sure changes meet client’s needs.

Lender Processing Services (LPS) 2005 – 2010

Technical Support Specialist

Saved the company $30,000 a year by using VB.Net, SQL statements, VBA, and Microsoft Access, to automate the generation and delivery of daily large reports so they can run during non-peak hours.

Trusted to edit production code to free up development to continue working on current projects. Coded Languages included VB.NET, ASP.NET, C++ and Java.

Liaison between developers and end-users to help ensure the new applications match current business rules.

Recognized for developing multiple websites using HTML and ASP.Net that filled in holes in departments and generated custom reports that saved company time and money by increasing productivity.

Analyzed, designed, tested and documented application changes to meet business needs.

Provided background application support and identified root causes of problems to ensure system stayed operational with minimal supervision.

Scanner/Team Lead

Increased productivity by creating applications to better track scan numbers.

Exceeded production numbers on a daily basis.

Responsible for installing, monitoring and troubleshooting all scanning processes.

Trained scanners on scanning processes.

Self-employed 2002 – 2003

Web Site and Catalog Designer

Researched website hosting packages to find the price and features and reported findings to the company.

Used HTML and Photoshop to create web sites to display products.

Designed a product catalog that was given out to potential clients at conventions.

Kelly Services /ASCO 2002 – 2002

Temp Human Resources Secretary

Monitoring absences of the employees: which involved calculating sick time, vacation time, FMLA time, and informing their supervisors of their absence.

Consolidated Excel spreadsheets into an Access Database, which is still use today to monitor employee absences and track time more efficiently.

Beasley Broadcasting 2000 – 2001

Internet Programmer\Web Designer

Designed websites that were tailored to the genre of a particular station.

Performed daily updates, including local news as well as uploading pictures taken by the news crew.

Coordinated what was on the websites with what the radio personalities were promoting.

Created and maintained 6 web sites for Beasley Broadcasting radio stations including client pages and an auction site that made $100,000 in the first six months.

Created and edited Access, Excel, PowerPoint, and Word Documents for sales department.

Education

Aiken Technical College Associates Degree 2005

Major: Computer Technology, Emphasis in Database Administration

Graduated with Honors 2005

President’s Scholarship Spring 2005

National Deans List 2004, Aiken Technical College Deans List 2004

Helped design a program to create syllabi for teachers at Aiken Technical College

Augusta Technical College Associates Degree 2001

Major: Computer Technology, Emphasis in Microcomputer Specialization

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