Administrative Assistant Customer Service

Monica I. Kott

** ***** ****** *****: 203-***-****

East Haven, CT 06512 Cell: 239-***-****

*-*-*@*******.***

6

Summary

Dedicated, focused and energetic Administrative Assistant with twenty-five (25) years’ experience in various executive support roles. I am an organized professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highlights Microsoft Word Strong interpersonal skills Excel Dedicated team player

Power Point Professional and mature

Outlook Self-directed

Created on line Surveys

Accomplishments

Research

● Investigated and analyzed members’ complaints to identify and resolve issues. Scheduling

● Managed daily schedules and meetings for the Association Members, the Board of Directors and the Governors of the Community and following up with the meeting minutes.

● Successfully planned and executed corporate meetings, lunches and special events for groups. Customer Service

● Communicated with over 1,200 members effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration

● Performed administration tasks such as ordering supplies, filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents. Experience

West Haven Housing Authority May 2016 to Present

Section 8 Tenant Coordinator

West Haven, Connecticut

Wyndemere Homeowners Association October 2006 to December 2015 Administrative Assistant

Naples, Florida

City of West Haven November 1985 to January 2005

Welfare Department – Administration

Tax Department - Senior Revenue Collector

West Haven, Connecticut

Education

Stone School of Business

New Haven, Connecticut

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