Administrative Assistant Customer Service

GERREN A LEONARD

***** ********* ****. **** **********, MD 20744 Telephone: 301-***-****

Email: *******.******.*@*****.***

Business Administration Graduate with 19 years of Administrative experience seeking a position that will allow me progress and grow in a professional surrounding.

KEY AREAS OF EXPERTISE

Microsoft Office; Outlook, Excel, Power Point, Access and Word

Multimedia Web/ Adobe (Photoshop, Premiere, Illustrator) JavaScript, SmartDraw

Adobe Creative Suite, HTML, XHTML, Dreamweaver

QuickBooks – Account Data Entry

Vortex Auction System

Expense Reporting & Management

Maya Computer Animation & Modeling Software

Sun Software Systems

PROFESSIONAL QUALIFICATIONS

Teamwork: Known to work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate within the group where members are committed to a common goal.

Adaptability/Flexibility: Highly adaptable to change or work practices, priorities, or procedures, or to reschedule activities in response to changing conditions or multiple work demands.

EDUCATION & TECHNICAL SUMMARY

Bachelor of Science Degree, Business Administration/ Information Systems (Completed 2013)

STRAYER University, Suitland, MD

Nationally Certified Professional in Customer Service (CERTIFICATIONS OBTAINED)

College of Southern Maryland –2005 Re-Certified & 2014 (Completed)

Associates Degree, Specialized Technology in Animation Media Art and Computer Animation STATUS: Graduated 1999

The Art Institute of Philadelphia, Philadelphia, PA September 1999

PROFESSIONAL EXPERIENCE

Applied Memetics LLC – Nat. Accrediting Comm. of Career Arts & Sciences, Alexandria, VA July 2016 - August 2016

Administrative Assistant (Temporary Assignment)

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answers telephones, direct calls, and takes messages as needed.

Produced a variety of materials to the marketing including but not limited to memos, interoffice communications, confidential presentations and reports.

Conducted, synthesizes and reports on basic research and programmatic data as required by the staff.

Exceeded expectations in daily handling of high-level corporate confidential, HR, secret and top secret information without incident.

Processed Improvement: Incorporates new travel process for agency by having individuals’ book flights/hotel/cars themselves to increase efficiency in agency cost savings by 50% over previous travel costs.

Organized and schedules large off-site and on-site customer training events.

REXEL USA, Capitol Heights, MD (May 2015 – March 2016)

Warehouse Associate

Safely transported completed receipts via stand-up forklift to its required area to be checked into inventory.

Delivered needed supplies to the associates in order for them to perform their tasks according to standard. Replenish supplies needed for the department.

Transported, checked, and staged in material to its correct location in order for expedient put away in readiness for customer purchase. Removed problem inventory items for further review, and deliver items to their correct destinations.

Assembled hundreds of multiple part orders made by customers.

Diverted assembly orders correctly to the proper area to be packed accordingly, and diverting completed packages to the precise trailer for efficient and expeditious delivery.

GERREN A. LEONARD RESUME PAGE TWO 301-***-****

THE WILL’S GROUP, LaPlata, MD (July 2012 –February 2015)

Administrative Assistant

Prepared international and domestic travel, authorizations, expense reports, visa passport, letters of intent, Visa Applications, currency conversions, travel folders w/ maps, destination and schedule information.

Greeted candidates and clients, answered telephones, take messages, and responded to general questions regarding the work of the organization.

Reconciled business license taxes, parking, leasing, onsite services, office purchases and streamlined accounts into automated systems. Reduced parking spaces to only current drivers with cost saving of $7200 for fy2013 while implementing direct bill validation parking.

Vendor Management: Interfaced with various prospective vendors and acted as liaison between vendors and agencies to maintain strong business relationships.

Supported Assisted Vice President and three directors with their day-to-day requirements, which included typing letters & reports, copying, faxing, scanning, answering phones, filing, maintaining calendars and scheduling meetings.

Drafted and proofed engagement letters to clients -Processes, assembles and sends tax returns and financial statements to clients - Performs a variety of coordinator duties, which may be complex and confidential

Leveraged appropriate firm tools, templates and resources so that deliverables accurately reflect the firm’s corporate visual identity.

Dorsey’s Landscaping, Frederick, MD (April 2004 – June 2012)

Administrative Assistant

Sole support for General Manager and operations staff with maintaining calendars, expense reports, invoices, office correspondence, research, reports, proposals, contracts, agreements, and presentations.

Established well rounded internal and external relationships, concurrently managed office administration as the point of contact. Served as a backup concierge for the front office reception area in addition to ensuring environmental cleanliness.

Provided complex product information, price and availability, quotes, order entry and shipment logistics using company designed software system utilities.

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Effective time management scheduler, providing regular up-to-minute meeting logistics on demand.

Manpower Staffing Agency (April 1999-February 2004) Contracted Assignments

Southern Maryland Regional Library, Charlotte Hall MD Library Assistant/Data Entry Clerk May 2003- February 2004

Auto Auctions, Inc. Brandywine, MD Title Clerk/Data Entry/Admin. Assistant (February 2000- May 2003)

Accomplished multiple inter-office improvements including the following: Team Leadership: Led agency services by facilitating duties, and assigning tasks/duties to administrative staff.

Transcribed meeting minutes and set up conference rooms for meetings, coordinated travel arrangements, seminars, and luncheons.

Built and established strong relationships with key contacts including advertising/media agencies, sponsorship suppliers, on-air personalities, and clients.

Achieved operations department excellence. “Gerren immediately took full responsibility on all office administration with minimal direction and successful office operations management.” Marcus Braxton, Operations Manager.

Prepared international and domestic travel, authorizations, expense reports, visa passport, letters of intent, Visa Applications, currency conversions, travel folders w/ maps, destination and schedule information.

Provided oral and written; customer/administrative support to $1M/monthly sales distribution satellite office.

Profiled and catalogued over 250 recruiting candidates minimizing management time by 50%.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail or shipments.

Communications; Efficiently and courteously answered and responded to phone calls and emails, placing calls/sending emails as necessary.

Generated, maintained and retrieved information from the knowledge management systems, including our customer relationship management database.

Kept the office organized and operating effectively and efficiently; maintained accurate and current electronic and paper files.

Worked with vendors to keep projects on time and under budget.

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