Sales Customer Service

MARIA MONACO

** ****** **** ******** *******, NJ 07922

mobile 908-***-**** *****.*******@*****.***

EXPERIENCE

**/**** – 04/2015 Odyssey Biomedical LLC/Gryphon BioSurgical LLC Leicester, MA

Sales Operations – Corporate Administration Manager (Full Time Teleworking) A fulfilling career with NuLife Med (referenced below) welcomed the opportunity to partner with the cofounder of NuLife Med and work on a new business venture with Odyssey Biomedical & Gryphon BioSurgical. Odyssey and Gryphon were national distributors of orthopedic and biologic implants.

Meeting planning for physician dinners, lunches and trade shows

Collectively researched and compiled studies to provide our sales force reference topics when speaking with physicians

Executed the planning and logistics of product training sessions for the sales force

Key player in establishing company processes such as payroll and benefits administration

Developed billing process utilizing a web based program to invoice and track payments on revenue

Ensured timely order processing of placental derived allografts to physicians on the day of surgery

Engaged in marketing projects for the creation of company logos, marketing collateral and company branding initiatives

09/2011 – 10/2015 NuLife Med LLC Manchester, NH

Operations – Sales Administration Coordinator (Full Time Teleworking) Promoted within three months for working beyond my scope of responsibility. Collaboratively, we grew the business from an eighteen employee start-up to a small business comprised of over one hundred employees.

Successfully planned and implemented logistics for the annual NuLife Med Company Meeting which was a large scale annual meeting hosting 100-200 guests each year. The meetings were held in various locations within the U.S. The planning process was six months and required the coordination and planning of meeting space, marketing collateral, company giveaways, equipment rental, audio/visual, catering and travel for company executives, guest speakers and healthcare professionals

Prepared Educational materials and marketing collateral for employee trainings.

Logistics planning for routine employee education/training meetings such as New Product Rollouts, Quarterly Plan Meetings, Billing Summits, Executive Leadership Meetings

Planned and attended various healthcare conferences and Trade Shows to assist sales reps and represent company

Assisted in creation/development of company apparel website launch. Tracked expenditure on orders to ensure spending compliance

Support to Executive Vice President & Cofounder, Regional Director, Eight Area Managers and field sales associates totaling 37 employees daily with various requests consisting of reports, special projects, document generation ad review and team email distributions and correspondence

Generate and track progress of Physician Presentation Consulting and Local Claims Consulting contracts and agreements

Lead the following projects during the absence of an HR department

(New Hire Process/Implementation, Expense Reporting Implementation, Serial Inventory Analysis, New Phone System Rollout, NY Office Planning/Renovation, Benefits Enrollment, Medicare Audit and Marketing Coverage

11/2009 – 10/2010 Merck & Co.

11/2007 - 11/2009 Schering-Plough Corporation Union, NJ Global Pharmaceutical Business – Sales Support Coordinator

Support to the Global Pharmaceutical Business field sales employees for the East Coast territories in the Primary Care, Managed Markets and Medical Science Liaisons groups.

Resolve field sales inbound phone calls nationwide via the Sales Support toll free line. Provided assistance/information and resolved issues first hand/triaged calls as appropriate in order to ease sales force administrative burden allowing for concentration on driving the business and increasing revenue.

Project involvement including internal website maintenance, integrations, realignments, creation of new field forces, expansions, joint venture, acquisition and product launches

Ensure accuracy of the “ROSTER” database which contained over 4,000 field sales employees by processing all field status changes (i.e., new hires, terminations, disability, leave of absence, transfers, promotions, demographic updates, and temporary rotations).

Generated and distributed daily report to share across the organization

(HR, Fleet, Field Force Automation, Sales Analytics, Sales Training, Incentives) and with external vendors (Amex, Expense Reporting) which enabled supporting business units to begin new hire preparation which included payroll enrollment, sales training registration, laptop build and user access.

Attended National Managers meetings to greet customers, present new processes and gather feedback to evaluate potential improvements; Served as business unit representative for New Hire Sales Training sessions to act as resource for department and answer questions 08/2004 – 11/2007 Schering-Plough Corporation Summit, NJ 02/2004 - 08/2004 Pomerantz Staffing Union, NJ

Global Quality Operations & Global Supply Chain – Senior Human Resources Administrator

Provided superior customer service by supporting the business needs of GSC & GQO clients (i.e., Global Safety & Environmental Affairs, Global Technical Services, Engineering & Materials Management) to ensure promotions, organizational changes, new hire and employee termination status, benefit inquires, etc., are executed appropriately

Produced and maintained CHRIS reports to track and maintain new hire and termination activity

Maintained RFC reports via Excel workbook to track and log status for Director and client inquiry

Performance Management Program – maintain, coordinate, and ensure proper documentation and tracking of employee performance management ratings for Session I, II, and III via Excel workbook

Ensured all new hire and employee statuses are within Schering-Plough Compliance Guidelines

Prevented monetary loss due to successful completion of OFCCP government audit of Employment Eligibility Records

Enhanced company image through marketing Schering-Plough product/benefit materials during candidate inquiry

Executed client requests as front line HR contact in addition to supporting an HR Director and two HR Managers for all business needs including but not limited to calendar maintenance, expense reporting and travel accommodations

11/2002 – 01/2004 Johnson & Johnson Corporation New Brunswick, NJ Corporate Communications - Freelance Video Production Associate

Produced Annual Shareowners Meeting

Commercial Walk-In reel by working

with marketing colleagues and

advertising agencies to compile various

product commercial reels and conduct

edit sessions

Compiled corporate video footage for

various divisions including marketing

and sales clients

Recommended and implemented production processes that were both cost and time efficient

Developed communication vehicles that meet or exceed client demands and ensure product meets the high quality standards of Johnson & Johnson

10/1998 – 10/2002 Johnson & Johnson Corporation - Kelly Services Inc. New Brunswick, NJ

Corporate Communications - Production Manager

Executed video production logistics for large-scale events such as the Annual Shareholders Meetings

Increased product and positioning knowledge interfacing with Sales and Marketing teams for product launch

Established excellent vendor relationships globally and developed key contacts through management of hiring freelance production crews for video production needs

Developed excellent people skills with high level executives, officers and healthcare professionals

Accommodated worldwide employees requirements for video tapings, recordings, and duplication needed globally

05/1998 – 08/1998

Corporate Communications Intern

Scheduled video production crews and talent for corporate events/meetings

Researched information for internal/external purposes on current products and healthcare issues

Assisted in pre-production duties including but not limited to budget estimates, client correspondence, booking production crews and talent 09/1998 – 12/1998 Fox News Channel – O’Reilly Factor Manhattan, NY Public Relations Intern

Researched show ideas from newspapers, magazines and books

Reviewed daily fan mail to submit to host and responded to mail as requested

Duplicated and distributed show rundown for each crew member before air

Granted the honor of meeting/greeting show guests as they arrived

Increased fan mail as a result of daily correspondence

Served as Floor Manager

03/1994 – 01/1997 CVS Pharmacy Cedar Grove & Linden, NJ Pharmacy Technician

Provide excellent customer service for all pharmacy inquiries

Assisted in pharmacy counter promotional programs and displays

Assist in sales promotions on store products and over the counter medication recommendations

Prescription refills & Insurance coverage reconciling TECHNOLOGY

Microsoft Office, ExpenseWire, Payroll Systems (Paychex,Paycor), BrassRing,Cizer, CHRIS, SPEX, Roster, ooVoo, WebEx, Adobe Acrobat EDUCATION

1999 Montclair State University Dean’s List

B.A. – Communication Studies

1

Contact this candidate