Customer Service Manager

JAVIER G. ZAVALETA

**** **** ***. *. ***** Petersbur Ag, Fl, 33714

EMAIL: **.********@*****.***

PHONE 727-***-****

WENDYS (10/2013 to present)

ASSISTANT MANAGER

Open and closing

Control food cost

Cash control

Perform inventory

Provide good customer service

KFC (06/2012 t o 10/2013)

Assistant Manager

Job description

Open and close the store

Managing the restaurant with all the proper procedures

Making deposites, etc.

Perform in developing associates to provide good customer service

TIM HORTONS (04/2009 to 06/2012)

Customer Service. Making food, Dishwashing, Cleaning, Training new crew members, Food prepation, Etc.

TACO BELL, ST. PETERSBURG, FL:

RESTURANT GENERAL MANAGER (6/2001-5/2007): Responsible for directing the daily operations of the restaurant. Including restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability.

Created value for our shareholders through efficient operations, appropriate cost controls, and profit management.

Effectively managed the restaurant within the policies guidelines of the company, ensuring 100% customer satisfaction at all times.

Controlled day to day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.

Ensured OSHA, local Health and Safety codes, and company safety and security policies were met.

Ensured compliance with company standard in all area of operations.

Controlled profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

Ensured a safe working and customer experience environment by facilitating safe work behaviors of the team.

Recruited, interviewed and hired team members; conducted performance appraisals and discipline actions.

SOUTHERN PAWN, ST. PETERSBURG, FL:

GENERAL MNAGER (1998/2001)

Responsible for directing the daily operations of the store and performing inventory control. Prepared employee payroll and performed cash handling procedures that included cashier accountability and deposit control.

Performed profit management by following cash control and security procedures, maintained inventory, managed labor, and reviewed financial reports.

Ensured accurate and efficient processing of loan documentation.

Recruited, interviewed, hired, trained and coached the store team.

Controlled expense shrinkage, and added inventory levels in the store.

Solved problems and dealt with variety of situations where they existed.

CASH AMERICA PAWN, ST. PETERSBURG, FL

ASSISTANT MANAGER (1997-1998)

Assisted in the daily operations of the store and managed the daily activity of the sales floor.

Hired, trained, supervised and motivated team members.

Ensured the proper processing and display of merchandise.

Managed and monitored loss prevention programs.

Conducted promotions to drive sales forward.

ARBY’S, ST. PETERSBURG, FL:

ASSISTANT MANAGER (1991-1997)

Responsible for daily operations of the restaurant, maintenance and repair, inventory control, team management, and retention of the team members, financial accountability, interviews and hiring team members, daily and weekly paperwork along with monthly paperwork, truck orders, bank deposits, training and testing of equipment, opening and closing of store.

Profit and loss control by following cash control procedures and security procedures. Managing labor, reviewing financial reports, and taking appropriate actions.

Solved problems and dealt with variety of situations where they existed.

SPECIAL SKILLS: PC EXPERIENCE, AND FLUENT IN SPANISH.

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