Customer Service Data Entry

Akeripa Mu “Tony” Iosefa

Garden Grove, CA *****

714-***-**** ********@*****.***

Data Entry

QUALIFICATIONS:

Skilled in prioritizing projects and meeting multiple deadlines

Strong verbal and written communication skills; train new employees

Excellent people skills with ability to work with a multicultural and diverse clientele

Computer Skills: MS Word, Outlook, Windows 10, QuickBooks, Alltell Custom Mortgage software

Fluent English and Samoan

EXPERIENCE:

Customer Service

American Family Legal Services, Garden Grove, CA 10/08 – present

Call clients to schedule Revocable Living Trust review; refer them to Trust Agents

Achieve weekly call goal numbers

Document and forward to attorneys any client questions, changes, and trust details

Operations Clerk

Devon & Devon, Irvine, CA 05/06 – 10/08

Completed multiple short- and long-term assignments for companies including Carrington Mortgage and Anaheim Convention Center

Organized A/P invoices for renovations on California and Nevada homes for sale

Matched invoices against PO’s and entered data into Alltel software

Accurately handled a variety of detailed bookkeeping duties

Senior Loan Auditor III

Option One / Premier Trust Deed, Irvine, CA 01/99 – 05/06

Audited 60-150 loan files per day for completeness and accuracy. Verified legal descriptions, addendums, amounts, insurance binders and legal names

Called courts, county recorders and public records offices to verify data

Recalculated loan figures as necessary and made corrections

EDUCATION:

B. A. Degree/Philosophy, Vanguard University, Costa Mesa, CA

Professional Seminars: Communications, HR, Legal Issues and Confidentiality

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