Manager Service Representative
Resume:
Temeria Lashawn Pettway
Montgomery, AL 36116
***************@*****.***
Objective: Seeking a position that will utilize my skills and experience while furthering my career.
Experience
Financial Service Representative, April 2015-Present
Trustmark Bank, Montgomery, AL
Open new accounts and cross sell other banking products to new and existing customers
Open and Close new certificate of deposits(CDs), individual retirement accounts(IRAs) and other deposits
Perform change of address, name, and customer relationship
Change customers pin on debit card
Order checks
Update customers information on the system
Perform back up manager duties when manager is out of office
Process consumer loans
Sell, service, and cross sell deposit accounts, investment products, loan products, transaction accounts, insurance products, and safe deposit boxes
Head Teller, May 2009-April 2015
Trustmark Bank, Montgomery, AL
Represent Trustmark professionally, efficiently and tactfully in order to assure customer satisfaction when in contact with customers.
Ensure all tellers complete compliance training
Great sales experience
Help assist manager with performance appraisals
Assist Manager in interviews for hiring tellers
Conduct quarterly tellers audits
Balance a teller draw and vault daily
Produce excellent sales skills
Process various transactions including night drop, ATM deposits, collection items, wire transfers, credit card transactions, loan payments, travelers cheques, and official checks
Serve as a supervisor to the other tellers
Branch capture processing
Provide overrides
Sign cashier’s checks
Process reports
Perform a variety of administrative duties
Answer phones, operate computers, scanner, and fax machines
Get paper work together for branch audits
Backup Financial Service Representative,
Trustmark Bank, Montgomery, AL
Open new accounts and cross sell other banking products to new and existing customers.
Open and close new certificate of deposit (CDs), individual retirement accounts(IRAs), and other deposits
Perform change of address, name, customer relationship, etc
Change customers pin on debit card
Order Checks
Update customers information on the system
Perform back up manager duties when manager is out of office
Vault Teller, May 2006-May 2009
Regions Bank, Montgomery, AL
Balance a teller draw and vault daily
Audit tellers quarterly
Produce excellent sales skills
Process various transactions including night drop, ATM deposits, collection items, wire transfers, credit card transactions, loan payments, travelers cheques, and official checks
Serve as a Supervisor to the other tellers
Branch capture processing
Provide overrides
backup head teller
Refer new accounts to desk
Perform administrative duties
Education
Sidney Lanier High School, August 1999-2002
High School Diploma
Troy State University, August 2002-May 2008; August 2008-May 2011
Bachelors of Science in Business Administration
Masters of Science in Human Resource Management
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