Manager Customer Service

Renee Neill

*** ******* ****** *****, *****, NM *7002 505-***-**** ***********@*****.***

Objective

To obtain a challenging position where I have an opportunity to utilize my skills in customer service, planning, and organization to help in continuing the quality operations of an organization.

Profile

Motivated, personable business professional. Detail oriented “multi-tasker” able to balance competing priorities and pending deadlines. Known for quality, timely completion of projects, being an effective communicator, and personnel manager with excellent interpersonal communication skills. Energetic, patient, and diplomatic.

Skills & Abilities

Customer Service

Advanced computer skills in MS Office and company based systems.

Billing and Payroll Administration

Written correspondence communicator

Logistics and Operations

Personnel Supervision

Professional Experience

Administrator

Strategize schedules and daily operations.

Direct customer service contact, on all issues.

Operation of varied company based computer programs.

Personnel management - office staff, supervisors, and driver/technicians.

Management of all aspects of distribution and logistics operations.

Freight brokerage sales and warehouse operations

Employment History

Fresenius Medical North America – Los Lunas, NM

Medical Product Distribution and Transportation

DC Manager – Mark Johnson. 505-***-****

Warehouse Supervisor – 2nd Shift

November 2015-Present

In charge of warehouse operations, production, quality, shipping and receiving.

Welch Equipment Company - Albuquerque, NM

Material Handling Equipment - Sales and Service

General Manager- Zack Johnson – 505-***-****

National Accounts Administrator/Sales Coordinator/Rentals.

May 2010 – November 2015

Office Administrator. Worked directly with customer base for large national accounts, on all issues of service, and billing. Managed work schedules, payroll, and petty cash accounts. Coordinated with sales team and CSR to quote and complete deliveries of new, used, and rental equipment.

Kenco Logistic Services dba: ADC (American Distribution Centers) Albuquerque, NM

Distribution and Transportation

General Manager/Transportation Manager

April 2007 – April 2010

Instrumental in implementing this new branch to the area. Worked directly with customer base on transportation logistics, transportation cost, and service issues. Managed branch P&Ls and administrators, warehouse workers, and drivers. Company closed by Kenco 2010.

American Distribution Centers – Salt Lake City, UT

Public Warehouse, Distribution and Transportation

Transportation Manager/Brokerage Sales/Dispatch

December 2000 – April 2007

Vice President/CEO – Jason Walker –323-***-****

Worked with the dispatch and brokerage divisions, concentrating on building brokerage sales over the of course of the first 3 years. Was instrumental in doubling transportation sales during that period to become Transportation Manager.

Left to take a promotion as General Manager of the new Albuquerque operations.

HK Systems (Harnischfeger-Kenway)- Salt Lake City, UT

Engineering Constructors

Manager – Gayle Campos – 801-***-****

Food Services Coordinator

October 1997 – December 2000

Arevco Freight Consolidation - Salt Lake City, UT

Freight Brokerage and Logistics

Manager/CEO – Lewis Peterson – 801-***-****

Broker/Agent - 09/1995 - 11/1998

References

Tom Kaiser Denise Campbell Jason Walker Melanie Vest Lewis Peterson

Boise, Id Albuquerque, NM Glendora, CA Salt Lake City, UT Salt Lake City, UT

208-***-**** 505-***-**** 323-***-**** 801-***-**** 801-***-****

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