David B. Connolly

**** * ********* ****, **** Lake City, UT 84124

801-***-****, acv7ew@r.postjobfree.com

Professional Experience

ADP

Senior Director, Implementation Services 2012 - Present Ensure quality on time implementations through effective leadership and management of the implementation process, the associate experience, and the client experience.

• Directs and Leads multiple implementation teams within the ADP, NAS Implementation Shared Services organization

• Leads, inspires, and ensures appropriate associate ownership and accountability in a fast paced and matrix-managed organization. Responsible for ensuring that effective human capital management activities occur at all levels

• Responsible for leading the overall strategic direction, collaboration, and communication between ADP clients, internal ADP organizations and key business partners, including; sales, operations, development, product management, and financial services

• Identifies and leads continuous improvement opportunities targeted at improving the client experience, increasing productivity, and accelerating revenue within team and throughout the organization

• Proactively engages with clients, associates, and internal partner organizations to gather, review, distribute and act upon critical information and feedback to improve the overall client and associate experience

• Responsible for overall team implementation quality and productivity, establishes and monitors KPIs and key productivity and performances metrics

• Develop clearly defined and measurable strategic goals, communicate to all levels of the organization, and ensures the successful execution of goals

• Proactively manages risk by ensuring leaders are engaged in their assigned backlog, working directly with clients, implementation, sales, service, and development partners to drive successful client on-boarding and first year retention

• Maintenance of proper staffing levels, talent acquisition, resource optimization, performance management, employee relations, associate engagement, mentoring talent/career development and succession planning

• Oversees the creation and ongoing collaboration of implementation support teams located in India

• Manages and controls applicable expenses and budgets. Allocates capital resources based on associate, equipment, and business needs

Manager, Implementation Services 2007 - 2012

Engaged staff, monitored milestones, and ensured client satisfaction through quality and on- time implementations. Developed best practices and drove process improvements to optimize organizational results.

• Successfully Managed daily activities of implementation team

• Mentored, coached, and developed associates to meet benchmarks and maximize individual performance levels

Professional Experience (Cont.)

• Resolved escalated issues for all implementation related activities

• Made decisions concerning client support issues and procedures

• Accountable for associate satisfaction and engagement

• Determined staffing needs and coordinated associate career development plans

• Engaged with qualified resources as necessary to assist in balancing workloads, subject matter expertise, and performance management

• Created and updated valuable reference materials and tools to improve processes and gain efficiencies

Implementation Consultant 2005 – 2007

Responsible for the implementation of various components of implementation projects through the effective execution of functional, technical, project management knowledge and skills. Provided broad and detailed input into the design and set-up of divisional software application. Assessed diverse client/user needs and implemented these in existing application.

Business Analyst 2003 - 2005

Supported multiple operational clients, updated client requirements, resolved escalated issues and provided detailed input into the design and set-up of in-house software. Responsible for developing processes, procedures, and best practices for all Business Analysts in the region.

Service Center Supervisor 1995 – 2002

Led and managed a Service Center area. Ensured services were aligned with call center standards. Created a work environment where associates were provided with the tools to succeed in their functional area. Responsible for training and development within the ADP call center.

Additional Experience

Simplify Supper – Serve as Financial Controller, 2014 – Present Key Notes Piano Studio – Serve as Operational Business Consultant, 2013 - Present DC Housing Investments – Investment Property Owner/Operator, 2001 - Present Education

University of Utah - B.A. in Communication with an emphasis in Management Language

Bilingual – Fluent in Spanish

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