SAABIRAH DESAI, MBA, MPM

P.O. Box ******, Columbus, Ohio 43236 614-***-**** acv7ev@r.postjobfree.com

Linkedin: http://www.linkedin.com/pub/saabirah-desai-mba-mpm/16/7a/625

PROFILE

A Junior Project Manager whose expertise lies in Program Management, Project Management, problem solving, continuous improvement and business process analysis. She has extensive experience managing large-scale projects and departmental development programs for enterprise based applications. She is an expert in performing qualitative and quantitative analysis on operational processes, as well as managing budgets in excess of $1M. Have led and managed intricate relationships and varied stakeholders in cross functional collaborative teams across IT, Business Owners, Subject Matter Experts and End Users in multiple countries and locations. Strengths include people management, including team and customer facing skills. Considered well-versed in managing process improvement or the implementation of new processes.

TECHNICAL APPLICATION SKILLS

• Microsoft Office Suite 2010 & 2013 • Microsoft Project 2010 • Microsoft SharePoint • Microsoft Visio

• HP Quality Center ALM v11 • SPSS v19 • SAP PCM & PPM • Lotus Notes

• Case Complete 2010 • U-Perform • Standard Copiers / Printers / Scanners / Faxes

PROJECT MANAGEMENT / BUSINESS ANALYSIS SKILLS

• Capable of performing all ten PMI Knowledge Areas and processes • Capable of Project Leadership • Capable of Stakeholder Engagement • Capable of developing weekly Status Reports

• Capable of Requirement Elicitation / Analysis

• Capable of developing Work Breakdown Structure (WBS)

• Capable of developing schedules, budget & tasks via Project 2010

• Capable of developing User Acceptance Testing (U.A.T.) criteria

SOFT SKILLS

• Excellent Communicator: Verbal and Written • Excellent Analytical and Problem-Solving

• Excellent Time Management / Organized • Team Player / Building Relationships

• Capable of working independently • Business Savvy / Quick and avid Learner

• Enthusiastic / Sense of humour • Attention to detail / Multi-tasked

• Personable / Friendly / Respectful • Solid and strong work ethics

EDUCATION

DeVry University / Keller Graduate School of Management – Columbus, Ohio

Master of Project Management, February, 2014 (GPA – 3.63/4.0)

Graduate Certificate of Project Management, September, 2013 (GPA – 3.61/4.0)

Master of Business Administration, Concentration International Business, October, 2012

(GPA – 3.60/4.0)

Bachelor of Business Administration, concentration Information Systems, June, 2009 Magna cum Laude

(GPA – 3.89/4.0)

EXPERIENCE

IQOR, Inc., Dealer Support Group Customer Care Agent, Columbus, Ohio, 4/2015 – Present

Receive inbound calls from nationwide independent MetroPCS dealer’s mobile service, billing and troubleshooting service issues; also periodically from customers for troubleshooting and billing issues relative to MetroPCS devices

Responsible for delivering optimal Customer Service/Satisfaction and obtain First Call Resolution objectives

Educate both dealers and customers about mobile products and services

I.T. Project Manager Intern, Honda R&D Americas Inc., Raymond, Ohio, 8/2012 – 3/2014

Key role in the development of a $4 million lifetime auto resource estimation project, named the ‘Project Resource Simulation System’ (PRS Project); integrating and deploying two SAP applications, PCM & PPM

Improved accuracy of Project Lifetime Resource Estimation by reducing discrepancies from +/- 20% to +/- 5%

Reduced manual input hours by managers / engineers from 30 to 10 hours per project

Created Work Breakdown Structure via MS Project 2010; also created a working Project 2010 ‘template’ for future projects

Assisted SAP & HCL/Axon SME’s (Subject Matter Experts) with the development and design of the SAP PCM prototypes

Assisted in leading a project team of approximately 15 Engineers and Coordinators

Actively participated and created Weekly Status Reports, Tracking project via Microsoft Project, identifying potential project risks with contingency planning

Utilized SharePoint for some project updates and/or communications

Utilized Agile and Kaizen /PDCA Methodologies

Assisted statistician in Data Validation, and overall system stress testing

Created both Use Cases via both the Case Complete and Work Flows via Microsoft Visio applications

Lead for User Acceptance Testing (U.A.T.)

Other Honda Projects:

PRS Post Launch Training Project:, creating a post launch End User training program utilizing the newly integrated SAP applications (PCM and PPM)

PRS / SAP Communications Requirements Document Project

Creation of PMI-based Project Methodology Template for Corporate Planning Resource Group

Program Instructor/Project Manager, IMPACT Community Action, Columbus, Ohio, 2/2009 – 1/ 2012

Development of a $100,000 Computer Literacy curriculum, utilizing specific Microsoft Office 2007 applications (i.e. Word, PowerPoint and Excel) and Windows XP Operating System for both Franklin County citizens and the internal Workforce Development department

Lead a project team of 3 Program Coordinators

Achieved customer satisfaction with an annual increase 5 -10% from an initial 70% to 85 – 90% over a three year timeframe, which aligned with the organizational strategic goals

Developed training curriculum, job-aids, and end-course competency testing materials

Developed monthly statistical reports via the SPSS 19 application for staff executives

Facilitated presentations and meetings for multi-level management and external customers relative to computer literacy

Develop a Basic Computer Literacy Program specifically for senior citizens re-entering the workforce

Unemployment Insurance Special Projects Customer Service Representative, State of Ohio, Special Opts Division, Columbus, Ohio, 10/2005 – 7/2008

Educated perspective customers on eligibility criteria for unemployment insurance benefits

Reviewed unemployment insurance applications

Received in-bound calls surrounding various aspects of unemployment insurance issues; and if necessary, routed to appropriate departments to achieve one-call resolutions

Served as editor of the interdepartmental monthly newsletter

HONORS / MEMBERSHIPS

Member of National & Local PMI (Project Management Institute) Organization

Keller Graduate School of Management New Student Orientation ‘Ambassador’

Dean’s list – every semester of undergraduate studies

Received a Leadership Award from IMPACT Community Action

Received a Leadership Award from local AARP Organization for Seniors Computer Literacy Program

Member of Alpha Sigma Lambda, Delta Epsilon Iota, & Phi Beta Lambda

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