Project Manager

Cormac J. Stover

***** ***** ********** ***** *******, AZ 85023 480-***-**** ************@*****.*** SUMMARY

Sr. Project Manager and Information Technology Professional with 15+ years of consulting experience implementing large scale business and IT transformation in the Big 4 consulting space. Successfully managed projects through all stages of the System Development Lifecycle, from project initiation through project close. Expert in Agile / Scrum, waterfall and PMI / PMBOK-driven project management methodologies with extensive experience managing geographically dispersed teams. Strengths include:

Program & Project Management

Global Delivery Management

Project Planning/Estimation

Resource Management

System Analysis

System Integration

Systems Development Lifecycle

(SDLC)

Agile Software Development

Utilities Industry – Meter to Cash

Advanced Metering Infrastructure

(AMI)

Oracle PL/SQL

COBOL

CA Workload Automation (Autosys)

Oracle Customer Care & Billing

(CC&B)

Oracle DataRaker

SAP IS-U/CCS

Customer/1

PROFESSIONAL EXPERIENCE

Noise Consulting Group, LLC – Tampa, Florida January 2014 – Present Technical Consultant/Analyst/Programmer

Ameren Illinois – Collinsville, IL

Advanced Metering Infrastructure (AMI) Implementation - Customer/1 Developer

Designed, coded, tested and successfully implemented enhancements to service order and billing functions within the Customer/1 Customer Information System (CIS), enabling Ameren to capitalize on AMI benefits.

Reduced back-office service order workload thereby allowing faster and more accurate identification of valid service orders (e.g. for faulty meters, power diversion) by creating and supporting PL/SQL bi-directional programs between the Customer/1 database and Oracle’s DataRaker platform which analyzed and monitored meter performance.

Served as the key AMI project team resource for changes to the CA Workload Automation (Autosys) job scheduling solution resulting from AMI project enhancements; included development, configuration, test and implementation of JIL scripts.

CA Workload Automation (Autosys) Upgrade Project – Project Manager/Developer

Managed the upgrade of CA Workload Automation (Autosys) version R4.5.1 to R11.3.5 for the AMI project team from the analyze phase through production implementation.

Ensured required analysis and documentation of impacted JIL files were performed in coordination with key technical and business stakeholders.

Performed configuration, testing and production verification of 300+ JIL files as they were integrated from R4.5.1 to the R11.3.5.

AutoMon, LLC - Scottsdale, Arizona November 2011 – July 2013 Agile Product Owner/Project Manager

Effectively managed and communicated product vision and goals for three of AutoMon’s enterprise case and data management products (including flagship product), to cross-functional Agile teams, ensuring a consistent customer experience and delivery of high quality product releases, with a focus on value.

Created and groomed the product backlog for through prioritization of product features based on business value, alignment to business strategy and customer needs.

Served as project manager on AutoMon’s largest software upgrade project to deliver the latest version of the flagship product to forty-eight New York counties that owned and independently managed outdated product versions. Successfully met aggressive, six month state-mandated implementation date through development and management of project approach, project plan, release strategy and post go-live support.

Utilized professional services experience by applying best practices to this growing company by implementing an organizational realignment that enabled business units to focus on core competencies within the sales and development process. Introduced Key Performance Indicators (KPIs) to improve project delivery, customer satisfaction and cost containment.

ACCENTURE - Phoenix, Arizona April 2001 – October 2011 Manager – Business and System Integration Consulting Group – Utility Practice Salt River Project (SRP) - Tempe, AZ

Service Delivery Manager – managed client relationship, procurement process, project planning and estimation and resource management on behalf of Accenture for two concurrent projects; delivered both projects on time, 16% under budget and with high quality.

Customer Information System (CIS) Outsourcing Pilot and Proposal – Service Delivery Manager/Project Manager

Demonstrated to SRP the viability of an outsourcing model to maintain their CIS by managing an Accenture offshore team (Philippines) through a successful Pilot that enhanced their CIS to convert Standard Industrial Code (SIC) to North American Industry Classification System (NAICS).

Secured final selection to SRP's CIS Outsourcing Request for Proposal (RFP) due to the quality-driven Pilot. Leveraged knowledge gained during the Pilot to educate Accenture’s proposal team on SRP's buyer values, client executive relationships and IT operating environment providing a competitive advantage over other RFP vendors.

Played an integral role in the creation and presentation of Accenture's response to the RFP, detailing Accenture's Global Delivery Capabilities, demand management and resource planning, quality management tools and processes, change management and governance model.

Prepay Metering System Automation Project – Service Delivery Manager/Product Test Lead

Spearheaded effort to turn around failing Product Test phase of SRP’s multi-phase project to automate its industry leading prepay metering system, which was three years behind schedule due to unsuccessful client test processes.

Through a comprehensive assessment of project issues and risks, achieved executive leadership buy-in to adopt recommendations, including a realignment of project scope and vision and adoption of the Accenture Development Methodology (ADM).

Significantly contributed to completion of the project by fostering relationships with fractured project team, developing the Test Strategy built on ADM and training/guiding the team through the Testing Planning and Execution phases according to that strategy.

Entergy Corporation - New Orleans, LA

SAP IS-U/CCS Bill Print Optimization (BPO) – Project Manager Led multi-vendor/client team in effort to simplify and improve Entergy's bill print process and invoice presentment to reduce bill print costs by 50% and decrease errors to less than 3% per million.

Engaged, mid-project, to refocus project team for an on-time delivery; overhauled existing project plan and transitioned project from an ineffective Agile-like approach to a Waterfall approach.

Managed the integrated project plan of 9,000 hours that included 20 multi-vendor resources. Accountable for $2M project budget, scope management, resource planning, issue/risk management and weekly status reporting to C- Level Program Management Office (PMO).

Directed functional design and development phases to ensure project scope/requirements were adhered to by all vendors.

SAP IS-U/CCS Enhancements – Project Manager

Concurrently managed ten SAP IS-U/CCS enhancement projects for the Achieving Customer Service Success (ACSS) program, which encompassed 40 projects, to reduce Customer Service operation costs by 18%, regulatory complaints by 10%, Customer Service Average Handling Time 25% and improve customer service ratings by 5%.

Primary client liaison for Accenture; led operations by overseeing thirty onshore and offshore Accenture resources, across three locations, totaling 18,000 project hours and with a $2.2M budget.

Created project Statements of Work and was accountable for the project procurement process, estimates and project work plans, issue/risk mitigation and weekly status reporting to C-Level PMO.

Achieved on-time delivery of all ten enhancements on or below budget, meeting SAP IS-U/CCS related ACSS goals. Multi-Jurisdictional SAP IS-U/CCS Implementations – Batch Executor and Test Support

Coordinated SAP IS-U/CCS production batch processing and testing focused on metering, billing and revenue collection in support of system and user acceptance test phases for five jurisdictional implementations. Xcel Energy - Denver, CO

Customer Online Account Management – Release Manager

Developed rolling release strategy for Xcel’s Customer Online Account Management application; strategy addressed issues that had led to the delayed delivery and poor quality of previous application releases.

Root cause analysis performed during the development of the release strategy, resulted in recommendations to standardize the System Development Lifecycle (SDLC) process, realign business objectives and adjust the resource matrix. To improve release quality, advised client to implement recommendations prior to the adoption of the new rolling release strategy.

Baltimore Gas & Electric (BG&E) - Baltimore, MD

Vision 2020 Oracle Customer Care & Billing (CC&B) Implementation – Product Test Lead

Assembled thirty person Product Test team, created/maintained Product Test work plan, performed resource and issue management and presented weekly status to the Program Management Office (PMO).

Developed CC&B Product Test Strategy document which defined testing phases, entry/exit criteria, issue and risk management, defect management, test environment, test tools, roles and responsibilities and milestone dates. Exelon Corporation - Chicago, IL

Customer/1 Rates Restructuring Project – Product Test Execution Lead

Managed a team of twelve client personnel through the completion of requirements gathering, script creation, data preparation, product test execution and business sign-off.

Served as Defect Coordinator; facilitated resolution of defects through daily defect meetings with development and testing teams to meet defect resolution service level agreements. Pacific Gas & Electric (PG&E) - San Francisco, CA

Customer Experience Transformation Project – Assessment Analyst

Conducted customer touch-point (internet, customer call centers, media) capability analysis to identify “key takeaways” across the customer experience lifecycle for PG&E and nine peer electric utility companies through customer interviews, surveys, and evaluations of the utilities’ websites, program offerings and customer call centers.

Contributed to the customer interaction blueprint, which clearly defined customer interaction types across all customer segments to improve handling across customer channels (e.g. internet, call centers, account services), for example, developing processes to address interactions that could be better served proactively. TSYS Acquiring Solutions - Phoenix, AZ

Automated Sales Fulfillment & Servicing Project – Assembly Test Lead

Led Assembly Test team of five through multiple releases of a custom built web application that streamlined merchant account enrollment and maintenance and secured processing of credit and debit card transactions.

Created the Assembly Test Approach document and managed test planning and execution, project work plans, issue resolution and defect management. Succeeded in meeting aggressive delivery dates for each Assembly Test phase. Phelps Dodge - Phoenix, AZ

SAP Mining Assessment – Application Assessment Specialist

Analyzed current systems and As-Is/To-Be business processes in order to recommend a global integrated solution to align people, processes and technology. Products assessed: custom built solution vs. SAP’s Mining Module. EDUCATION ARIZONA STATE UNIVERSITY - Tempe, Arizona Bachelor of Science, Computer Information Systems (Cum Laude), December 2000 Bachelor of Science, Finance (Cum Laude), May 1998

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