Customer Service Manager
Resume:
Michell Baez
*************@*****.***
SUMMARY
Resourceful management professional skilled at motivating people to excel in their jobs by employing team-building principles. Energetic and creative, highly organized and able to shift focus based on changing priorities.
SKILLS SUMMARY
●Customer Service
●Compliance with State and Federal Laws
●Front Office Operations
●Human Resources
●Microsoft Office
●Display Staging
●Inventory Preparation
●Community Relations
●Marketing & Merchandising
●Report Preparation
EMPLOYMENT HISTORY
Southern Grocers, Jacksonville, FL Assistant Store Manager 12/1998 – 07/2015
●Improved overall performance of a failing location over a one year period resulting in passing company audits and inspections for the first time in five years.
●Consistently met and exceed sales budgets each quarter in all departments resulting in bonuses for the entire location.
●Received top 5% customer service ratings among 15 stores
●Processed and submitted weekly payroll to Corporate office; monitored all teams’ labor to maintain acceptable percentages while following company budget
●Recruited, processed and trained new hires, ensuring all documentation is verified and maintained to company, state and federal requirements.
●Handled customer complaints and issues with compassion for each individual in order to sustain long term repeat business and representing the company professionally at all times.
Dollar Tree Stores Store Manager 10/2015-07/2016
Achieved positive sales increase consistently in a failing location,with all categories reaching a
measurable increase of 42% above budgeted projections overall.
Warehouse Maintained Top 10% Company Inventory standards consistently .
Formulate and control company Labor and Payroll standards each period, using company
directives to maintain company expectation of daily operations and conditions
Daily Operations, Staffing,scheduling,receiving Customer Service/Customer relations.
Braids By Michell Owner/ Operator 06/1996-Current
Provide Professional ethnic hair care services to individuals and families .
Provide Consultations on a wide variety of Natural Braiding and Extention .
Manage appointments, Inventory control, Customer Service and Relations.
Provide all Professional services as it relates to styling and Braiding.
EDUCATION
Retail Management in Customer Relations Retail Marketing
Riley Training College, Albany Georgia
References
Dewayne Petty 615-***-****
Micheal Lamb 850-***-****
Harriett Holston 850-***-****
Valencia Diggs 850-***-****
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