Customer Service Human Resources

MALINDA BROWN

**** ******* *****

PICKERING, ONTARIO L1X 2E5

(C): 647-***-****

***********@*******.***

PROFILE

Dedicated and versatile human resource professional with more than 3 years management experience and currently in the process of obtaining my PCP and CHRP designation. Highly knowledgeable in all aspects of Human Resources. Experience in managing employee payroll, customer service scheduling, administering benefits, leave of absence management, recruitment and training. Demonstrated outstanding ability in providing support in enforcing Human Resources strategies, policies and practices that achieve business results.

SKILLS SUMMARY

Core Competencies: Compensation, Pension and Benefits, Payroll Compliance Legislation, Organizational Behaviour and Development, Training and Development, Organizational Staffing, Health and Safety, Employment Law, HR Planning, Performance Management, Computer Applications for Business and Advanced Applications in HRIS.

MS Word

MS Excel

MS PowerPoint

MS Access

MS Outlook

SAP

Kenexa and SMART system

First Aid Certified

JHSC Certified

Organizational Skills and Multitasking

PROFESSIONAL EXPERIENCE

Walmart Canada [March 2012 – present] Toronto, ON

Compliance Manager/ Assistant Store Manager [October 2015 – present]

Oversee overall store operations, Health and Safety in the workplace and manage back offices: UPC, invoicing, claims, personnel(HR), loss prevention, and accounting office

Ensure compliance of associates by enforcing company policies, procedures, standards and provincial legislation and supporting associate/customer accident claims management process

Conduct weekly, monthly and quarterly administration audits, support Food Safety Audit and monthly product protection audits to manage shrink control and facility maintenance

Assist in hiring and training needs, prepare work schedules, evaluate associate performance and conduct disciplinary actions

Develop innovative ways to motivate associates and increase employee engagement to improve morale, performance and store revenue

Maintain an organized and appealing store appearance and manage available resources to ensure coverage in all areas of the store to maximize productivity

Management sponsor for the Joint Health & Safety Committee (JHSC)

Human Resources Manager (Personnel) [December 2012 - October 2015]

Managed a big-box store of 500+ employees and managers, completing all associate related needs and requests and being an accessible resource to give advice on where to seek support to resolve concerns, questions and meet needs

Finalized payroll and customer service schedule related functions including calculating all wage adjustments, pay increases and ensuring that all associates are within the pay range for their position, length of service and experience, and meeting the minimal provincial requirements

Documented, tracked and entered exceptions for time-off, leave of absence, availability, vacations, job code and status change and ensure employees are compensated for eligible leaves

Managed recruitment and selection including conducting preliminary interviews, facilitating group interviews, creating job offers and temporary contracts, background checks, reference checks and facilitating orientation

Organized and coordinated the training of new and experienced associates, ensuring that all associate files are up-to-date with their development plan matrix and CBL’s have been completed

Conducted weekly report analysis e.g. identifying any gaps in schedules and coverage, review FT/PT reports to assess if associates are working the proper number of hours for their given status, and identify any red flags in associate working hours, worked days in a week and overtime

Managed Cash and Accounting office which included daily pick-up processing, identified long/shorts in the registers and office, processed cash fund transfers and completed bank deposits

Traveled to various Wal-Mart locations to manage hiring centres and conducted compliance audits

Courtesy Desk / Customer Service Manager in Training [September 2012 – December 2012]

Cashier [March 2012 – September 2012]

MicroSkills [October 2011 – January 2012] Toronto, ON

Administrative Support/ Program Associate (Contract)

Provided excellent receptionist services; Greeted and assisted visitors, answered phones, directed calls and responded to inquires in a professional manner

Provided administrative support; Maintain office files, data entry, create PowerPoint presentations, reports and other documents and send outgoing faxes, emails, and packages

Maintained an organized atmosphere by directing clients and instructors to specific tasks, staff and resources

Public Mobile [May 2011 – January 2012] Toronto, ON

Retail Sales Associate

Generated sales and growth of the Public Mobile Brand and ensured high levels of customer service and support.

Handled payments, deposits, new activation, accessory and handset sales

Organized promotional events and set up new displays, and created posters for products on sale

Assisted in effectively training new employees

Primerica [November 2010 - 2012] Toronto, ON

Representative

Met with clients and offered a customized financial strategy

Set up appointments with new clients and conducted FNA reports

Assessed clients needs within the three areas of life insurance, debt and investments

EDUCATION

Seneca College [2011 – 2015] Toronto, ON

Bachelor of Commerce: Human Resources Strategy and Technology Degree

Graduated with Honours and President’s Honours List

Human Resources Student Association (HRSA) – Financial Secretary 2013-2014

Durham College [February 2011] Pickering, ON

Life License Qualification Program (LLQP)

Completed

University of Toronto [September 2010 – June 2011] Toronto, ON

Life Sciences

2.5 credits obtained

References Available upon Request

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