Customer Service Sales

Ronald D’meza

**** **** **** ******, ********, NY 11234 347-***-**** ******.*******@*****.***

SUMMARY

An ambitious, dedicated, and motivated bilingual individual with experience working and engaging with others to ensure customer service excellence. Excellent leadership skills and proficiency in retail store operations, team building, and problem solving.

EDUCATION

Borough of Manhattan Community College- New York, NY July 2009- July 2010

Major: Computer Science

Sheepshead Bay High School - Brooklyn, NY September 2003- June 2007

Received High School diploma

EXPERIENCE

John F. Kennedy International Airport Fitting specialist January 2016- April 2016

Lead manager

-Assigned tasks and overseeing the direction of employees, interacting on a daily conference calls and

commutating with other staff .

-Fit the entire airport staff, managing and booking appointments for new and existing arrivals.

Lord and Taylor June 2016- July 2015

Shoes sales

-Helping clients select shoes that will make them happy and help with his or hers everyday lifestyle.

Merchandise recommendations based on what the customer is looking for.

- Handling customer check out collecting payments and entering purchases into the store registers, inform

customers of current sales and store promotions.

Bayridgenissan September 2013- May 2015

Car Salesmen

-Understanding all cars by studying characteristics, capabilities, and features. Consistently exceeding sales

quotas for new and used cars. Seek out vehicles that match customer’s preferences and arrange special

orders for customers.

- following up with potential customers to answer questions and encourage them to return. Respond quickly

to customers request. Closes sales by overcoming objections, asking for sales, negotiating price,

completing sales or purchase contracts.

SKILLS

• Fluent in Creole and English

• Proficient Microsoft Office Applications

• Exceptional ability to organize, plan, and prioritize

• Excellent Time Management

• Ability to understand and carry out oral and written instructions and request clarification when needed

Dear Hiring Manager,

I am excited for an opportunity in becoming a part of your team. I believe when you employ the right service professionals to represent you, customer loyalty is always eminent. I know that I have the skills and experience needed for this job position. I included a resume detailing my skills, experience and credentials.

We live in a Customer Service driven world, and my experiences in this field has taught me how to meet and exceed customer expectations. I have assisted customers from all different walks of life and in various settings. I thrive in a fast-paced environment. Even under high pressure, I work well with others and maintain a friendly calm demeanor.

I am positive that I will exceed your expectations and look forward to joining your company. I look forward to hearing from you in the near future to discuss how I can contribute to your growing team. If you have any questions or other concerns, please contact me at the above e-mail address or phone number. Thank you for your time and consideration.

Sincerely,

Ronald D’meza

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