Maintenance Technician Customer Service

STEVEN DORSEY

Detroit, MI ***** 313-***-**** **********@*****.***

Maintenance Technician

Highlights of Qualifications

Customer service driven professional with solid experience building successful and powerful relationships with business professionals. Proficient in HVAC, painting, drywall, plumbing, electrical repairs, groundskeeping and pool maintenance. Excellent interpersonal skills that allow effective and efficient communication with all management levels, vendors and residents with a diverse culture base. Reliable and consistently demonstrates timely follow through and responsiveness to customer needs and requests.

Accomplishments

•Based on my suggestion, the property management company saved $6,000 by changing the paper towel dispenser from electronic to manual.

•In an attempt to provide additional savings, I implemented the usage of high energy efficient light bulbs, which resulted in $10,000 in savings.

•As a result of my efforts to continuously save the company money, motion sensors were installed to reduce the energy expense.

•The cost of painting several units was eliminated because company staffing was used instead of contractors.

The company saved additional money, based on my recommendation to replace air freshener systems with time released air freshener systems.

Professional Experience

Transwestern Property Management – Maintenance Engineer

Completed all resident and maintenance service requests in a timely manner.

Identified and performed scheduled preventive maintenance activities including checking fire extinguishers, emergency lighting systems and unit inspections.

Troubleshooted and repaired HVAC, electrical, plumbing, carpentry, concrete, masonry and landscaping items.

STEVEN DORSEY

Southfield, MI 48033 313-***-**** **********@*****.***

Performed turnover of units, including cleaning, carpet shampooing and minor carpentry such as painting, edging, plaster, patching, etc.

Diagnosed, repaired and maintained service equipment as necessary for continuous operation. Completes emergency repairs as may be required to prevent damage or deterioration.

Maintained all buildings, common areas, and grounds in a safe and clean manner. Keep grounds and common areas attractive, picking up debris, emptying trash, sweeping and plowing walkways.

Managed an adequate inventory supply level while ensuring service shop is clean and organized.

Handled various types of floor maintenance, including buffing, waxing, staining and stripping.

Controlled building security by issuing keys, changing locks, documenting and monitoring security system.

Maintained records and documentation of maintenance work performed.

Employment History,

Maintenance Engineer, Transwestern Property Management, Southfield, MI 2010-2014

Shop Helper, Boiler Tube of America, Houston, TX 2008

Maintenance Technician, Boll Family YMCA, Detroit, MI 2005-2008

Maintenance Technician, Clean Sweep, Detroit, MI 2001-2005

EDUCATION

Grantham University, Kansas City, MO

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