Customer Service Representative

ERIN L MARKLE

Cell: 409-***-**** *********@*****.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE

Residential Cleaning Services

Dallas/ Houston/Austin, Texas

01/2013 to Current

• Perform various cleaning and personal services. Some references available upon request.

• Created new processes and systems for increasing customer service satisfaction. Serena Bernstein, FNP

Medical/Personal Assistant

12/2009 to 01/2012

• Assisted home health nurse practitioner in various duties on a daily basis.

• This included (but was not limited to):.

• New patient entries.

• Communicating with doctor's offices, pharmacies, insurance companies, patients and their families regarding patient care and concerns via email, telephone, fax, and text. BEST DRESSED DOG

Austin, Texas

Front Counter/Grooming Assistant

05/2005 to 09/2008

• Greeting clients and pets Initial intake of new clients (making a chart for the animals listing weight,

breed, medical issues and any special needs) Bathing, blow outs, nails, and the occasional "rough in" Bank runs

Front counter/cashier Filing Cleaning Opening/closing of shop.

• Created new processes and systems for increasing customer service satisfaction.

• Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store.

• Assisted customers with store and product complaints.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

SEARS HOLDINGS-ROUND ROCK

Customer Service Representative

03/2007 to 11/2007

• Answered calls and applied trouble shooting skills in order to avoid sending techs to customer's residences unnecessarily.

• This involved reading appliance schematics and resolving or escalating in a timely manner.

• Ordering parts.

• Scheduling service calls for both warranty and repair requests.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Provided accurate and appropriate information in response to customer inquiries.

• Properly directed inbound calls in phone queues to improve call flow. APPLE COMPUTER

Austin, Texas

Customer Service/Email Support

10/2006 to 12/2006

• Resolved various issues with iTunes purchases and applications.

• Escalated when necessary.

• Managed quality communication, customer support and product representation for each client.

• Promptly responded to general inquiries from members, staff, and clients via e-mail. CHESSY JANE'S

Centennial, Colorado

Server/Host

08/2003 to 01/2004

• Accepted payment from customers and made change as necessary.

• Apportioned and served food to facility residents, employees, or patrons.

• Assisted diners with seating as needed

• Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages

• Checked the quantity and quality of received products Responsible for daily set up of five stations. WHATABURGER

Seabrook, Texas

Cashier Maintenance/Team Lead

04/1999 to 02/2003

• Accepted payment from customers and made change as necessary.

• Assisted co-workers.

• Checked the quantity and quality of received products

• Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Managed kitchen operations for high grossing, fast-paced fair concession kitchen.

• Managed food and produce receiving process with 100% accuracy.

• Ensured minimal product shrink and coordinated secondary usage of product

• Supervised and coordinated activities of cooks and workers engaged in food preparation

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

SKILLS

1. Cash handling

2. Professional and friendly

3. Multi-tasking

4. Shipping and receiving

5. Careful and active listener

6. Detail Oriented

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