Customer Service Administrative Support
Resume:
Kathleen Jones
Calgary, AB
Email:********.*******@*****.***
Career Overview
A Seasoned receptionist offering more than 8 years of experience in a variety of industries. Adept at adapting to the position requirements and supporting cross functional teams. Skilled at identifying opportunities to streamline business processes.
Competencies:
General Administration Support
Front desk / Reception
Accounts payable and contract management admin
Filing and document management
Conversational French proficiency
Customer contact and follow up for documentation verification
MS Office, Exact Macola ES, MS Enterprise suite
Skills & Experience Overview:
Reception
Answered phones and in-person inquiries with a professional, pleasant and personable manner
Faxed, Photocopied and scanned documents for inter-departmental use
Filed complex documents in accordance with strict government guidelines
Built customer relationships through correspondence, in person and telephone contact.
Assisted visitors by maintaining employee and department directories
Maintained security by following established procedures; monitoring logbooks and issuing visitor badges.
Maintained cleanliness and professional image of the reception area by following procedures and meeting or exceeding expectations.
Administrative Support
Managed incoming and outgoing departmental correspondence
Transcription of correspondence
Developed spreadsheets to track and control information and tasks
Reviewed client applications and took appropriate action
Managed accounts payable (limited experience)
Produced information by formatting, inputting, editing, retrieving, copying, and transmitting text and data.
Organized tasks by reading and routing correspondence; collecting information; initiating telecommunications.
Maintained department and visitor schedule by maintaining calendars for department personnel; arranging meetings and conferences.
Completed client requests by greeting customers, in person or on the telephone; answering or referring inquiries to the appropriate department or person.
Maintains confidence and protects operations by keeping all information confidential.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Keeps equipment operational by following manufacturer instructions and established procedures for upkeep and repair when required.
Provides historical reference by utilizing filing and retrieval systems. Customer Service
Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintained friendly and professional interactions at all times with customers, referral professionals and stakeholders Provide accurate and appropriate information in response to client inquiries
Opened client accounts by recording account information, maintenance of the accounts through appropriate updating.
Maintained financial accounts by processing customer adjustments.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed. Employment History
GSL GM CITY – Receptionist-Administrative support, April 2015-February 2016
Receptionist – Prema Sai Wholistic Living, Oct 2010 – March 2015 (Part time)
Administrative Support III – Government of Alberta, Mar 2013 – July 2014
Various reception and Admin Support - Diversified Staffing, Aug 2012 – Mar 2013
Receptionist and Order desk – Butler Survey Supplies Ltd, Sept 2011 – May 2012
Various Reception and Admin Support - Adecco Temporary Staffing, Friday Professionals’, 2008-2010
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