Customer Service Administrative Assistant

Tina R. Keller

**** *. ***** ******, ********* Vlg, TX 761**-***-*** 7573

******.****.*@*****.***

Summary

of

Qualifications

Over 10 years of successful experience in technical customer service Passion for understanding of the customer's needs and proven ability to provide customer satisfaction

Superior verbal and written communication skills

A broad knowledge of diverse departments and overall corporate objectives Experience

McColley Bookkeeping & Tax

General Office Clerk (2015)

● Part Time contract work as needed by organization

● Answered phone calls

● Scheduled tax clients appointments

● Scanned intake of clients tax information into individual software accounts

● Filed and bound finished tax returns which included invoicing for services

● Assisted owner with maintaining and reconciliation of upcoming schedules

● Notified clients of completed jobs

● General accounts payable and receivable

Ada Staff/Woodard’s Builder’s Supply Fort Worth, TX E xecutive Assistant (2012 2013)

● Modernized company business systems/processes

● Created bid documents and maintained job portfolios

● Managed accounts receivable for 50+ active accounts

● Streamlined all account billing functions to facilitate accountability, reliability, and accuracy of

● information

● Maintained customer’s projects within Specworks

● Maintained inventory record and purchased equipment from manufactures American Reprographics Company Metarie, LA

Customer Service Representative (2009 2012)

● Copied/scaled blueprints for commercial and residential from hardcopy, digital, .dwg, files, and .pdf files

● Executed billing, orders for front sales

● Answered switchboard capable of 10 lines and routed calls

● Routed delivery truck drivers for delivery and pick up

● Transferred and organized all electronic files onto company Intranet internet

● Downloaded or scanned files from thumb drives and CD to the proper computer folder for production to be printed

● Monitored front desk and corrected unusual transactions as they arose

● Created document orders to specifications

.

U niversal Forest Products Burleson, TX

A ccount Coordinator/Customer Service (2007 2009)

● Coordinated major account of wall panel and roof/floor trusses

● Tracked all deliveries for account

● Synchronized with account corporate office about materials

● Entered all purchase orders and followed transaction through design, production, and delivery

● Orchestrated logistics for delivery of material and executed report for all issues after point of delivery

● Addressed all truss design issues and reported design solution to designer/engineer

● Coordinated production issues with plant manager

● Handled transactions including the invoicing and posting of accounts receivable and payables for credit on returned materials and wood products

Argus Connection Bedford, Texas

S oftware and Hardware Procurement Administrator (2005 2007)

● Procured all Software and Hardware

● Coordinated all hardware and software solutions on projects

● Provided high level support to high level management that required my knowledge of software and hardware

● Managed and deployed all hardware and software inventory

● Administered 2 million in hardware and software inventory Tina Keller

5712 N. Wells Circle, Westworth Village, TX. 817-***-****

Contact this candidate