Customer Service Sales
Resume:
Shannon White
Philadelphia, Pennsylvania 19104
**********@*******.***
Education
Strayer University, pursuing Bachelors in Cybersecurity
June 2016 ITT TECH (Associates degree), major computer netrworking / cybersecurity
May 2000 Associate Degree in Computer Network Technology
Pierce College; Philadelphia, PA
May 1988 Associate Degree in Retail Marketing
Community College of Philadelphia; Philadelphia, PA
Certifications
Working on Cissp certification
member of ISACA
Computer Skills
PC,Windows and Mac technologies, Microsoft Office suites,data mining,hand coding SQL, Weka programming, Linux, cybersecurity applications, programmming, white hacking, database creation, maintinence, networking, Visual Basic, Oracle, Wireshark and Snort appilcation
Hobby
Reading, tennis, church, customer service and management experience
EMPLOYMENT
June 2008 - March 2014 Customer Service
Lowes Home Improvement
Answered phones, used intercom store wide, processed credit card payments, processed credit card applications, did return of merchandise, price adjustments, tax exempt processes, processed internet orders, resolved customer problems, casher duties
January 2003 - June 2008 Car Sales Representative
Conicelli Automobile Sales (Toyota, Honda, Nissan, Hyundai, Scion, Chrysler and Jeep; Conshohocken, PA
Responsibilities: Sold new and used vehicles, structured finance sales
(buy & lease), loaded deals, sold finance aftermarket products (Lojack, extended warranties, etc.), dealer trades, customer data base management, and internet sales.
Previous employers Keystone Health Plan East and Towers Perrin
References upon request
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