Sylvester T. Echols

*** ******* **.

Hueytown, Alabama 35023

Home: 205-***-****

Cell: 205-***-****

Email: acv79o@r.postjobfree.com

Objective Seeking a PC Tech or related position utilizing my education and background that offers additional hands-on training and skill development.

Education Virginia College at Birmingham Birmingham, Alabama

Associates in Computer Science - June 2004

Presidents List

Certifications A+ Certified, Basic 802.11n Array Configuration Certified, HP and Dell Certified

Related Programs Computer Electronics Fundamentals FrontPage

Work Experience

St. Vincents Hospital Birmingham, Alabama (2014-2016)

Contract Desktop Service Technician for Dell – Replaced and fixed PCs, laptops, mice, monitors, keyboards, printers and etc. Handled important secure documents for important V.I.P’s, migrating data, setting up new machines for users, installing various software and traveling to different locations to setup and deliver various equipment within the Hospitals scope of support. Trained new techs and educated associates concerning the hospitals equipment. Handled appointments and deadlines with admins and various personnel. Handled oncall tickets that required coming onsite as well as remoting into the computers for troubleshooting. Updated tickets/work orders as well as communications through email and phone. Maintained a PC database and updated records concerning inventory. Worked side by side with Networking and Server personnel and also performing networking and server duties.

Playover Games Fairfield, Alabama (2014)

Contract Game system repair operator – repairing video game consoles, controllers, and computer repair

Freelancer

Providing digital solutions. Helping clients build their web presence and internal infrastructure. Create and teach others how to use management systems. Provide technical guidance.

Word of Faith Christian Center Birmingham, Alabama (99-2013)

Communications – Operating sound and video equipment along with duplication of CDS and DVDS. Computer repair and website maintenance.

DELL (contract through TekSystems) Mobile, Alabama (Jan 2009)

Dell Tech - Imaging, installing, deploying and refreshing users computers and other various equipment in office buildings for LockHeed Martin.

AT&T (contract through TekSystems) Hoover, Alabama (June 2008)

Data Collector – Collecting data from various different machines (hard drives, server machines, etc.) in an AT&T warehouse.

Teletech Holdings Fairfield, Alabama (Nov 2007 – Apr 2008)

Customer Service Rep – troubleshooting with customers on their HP computers, from getting them connected to the internet, software problems, to checking and replacing inside components of the machine. Also, selling products to the customer and handle their various different accounts with HP.

Sitel Corporations Birmingham, Alabama (2006 – 2007)

Customer Service Rep – assisting customers and handling their Verizon Wireless accounts while troubleshooting their cellular devices.

TeleTech Fairfield, Alabama (2004 – 2005)

Internet Tech Support – Customer service and support for all Verizon internet clients with digital subscriber line (DSL) trouble shooting and customer service issues.

Carmike Cinemas Birmingham, Alabama (2007 – Present)

Cashier, Usher, Projectionist – Employment between contract positions. Operating projectors and servers. Assisting with advertisement and communications.

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