Sales Customer Service

Linda L. Luedtke

Professional Profile

Goal-driven, Persistent Sales Professional, who can deliver exceptional levels of revenue and profit growth. Motivated, results-oriented high achiever, with outstanding prospecting, sales closing, and follow-up talents to propel sales and encourage team members to stretch to reach their goals.

Areas of Expertise

Account Management

Report Processing

Prospecting

Revenue Growth

Scheduling

Direct Mail

Inventory Management

Exceptional Customer Service

Cross-Selling

Sales Forecasting

New Business Development

Client Relations

Professional Experience

UMR/United Health Group –Wausau, WI December 2014- March 2016

Customer First Representative –Provide Medical Benefit and Eligibility

information to members and Medical providers via incoming calls; basic knowledge of

medical claim processing

WEST BUSINESS SERVICES, Wausau, WI July 2012- Nov 2014

Business Advisor – American Express Open- Attrition Prevention

Consultative selling of Charge/Credit Cards & payment options from small to mid-size businesses.

Increase customer spending by providing education on features /benefits of AmEx Card products

Provide proactive solutions to card members for time and money management

JOURNAL COMMUNITY PUBLISHING GROUP, Wausau, WI June 2010 Dec 2010

Account Executive – Inside Sales

Establish & service Advertising accounts for weekly newspaper created in a “Shopper” format. The Wausau Buyers’ Guide is one of multiple weekly papers owned by the Journal Publishing Group.

specific details about demographics and customer response times to motivate customers to purchase.

Execute company sales plan through effective sales techniques, such as daily calls to customers to promote signature pages, employment listings, special sections, new regional projects, and general advertising for specialty products in undeveloped territories.

Encourage, generate and maintain advertising sales in a challenging economy, providing specific details about demographics and customer response times to motivate customers to purchase

WAUSAU FINANCIAL SYSTEMS, Mosinee, WI January 1995–March 2009

Account Manager –Inside Sales

Rapidly achieved impressive results in payment processing consumables, deployment services, and software applications sales focused in payment processing industry in western United States territory. Expanded and retained 200 customer account base via telesales, direct mail, and trade shows targeted at broad-based remittance processing facilities in highly competitive marketplace with, such as student loan processing, newspapers, and government agencies. Accelerated marketing success via well-timed follow-up calls, “product-of-the-month” promotional campaigns, and e-Store launch.

Delivered exceptional sales growth through managing key accounts, such as sizeable $500,000 sale to scanner deployment customer.

Consistently exceeded sales quotas, on track for 4 years to meet requirements for “Chairman’s Club”, a select group meeting 110% of sales quota.

Increased key account business by 25%.

Built extensive knowledge base of cutting edge products delivered by an innovative company rolling out new products and services to meet changing demands of an increasingly technology-based payment processing industry.

Linda L. Luedtke

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Technology Snapshot

Great Plains ProMax CRM

Microsoft Excel Microsoft Word On Contact

Selected Milestones and Benchmarks

Achieved 139% of quota through extensive prospecting and supporting outside sales personnel to sell consumables to new processing site.

Recognized as 1st person to achieve $1 million in annual sales in department.

Chosen as 1st person to win top sales award, “2003 Gary DeFere Award”, recognizing individuals for Honesty, Integrity, Drive for Success, and Drive to Meet & Exceed Customer Expectations.

“Star” Associate of the Month, based on meeting the high standards of job performance, attitude, dependability, cooperation, punctuality and flexibility.

Related Experience

WAUSAU AUTO, Wausau, WI November 2011- May 2012

Business Development Representative

Contacted prospects to set appointment for new vehicle purchases

WEST BUSINESS SERVICES, Wausau, WI January 2010 April 2010

Account Manager Office Depot Division

Contacted small-to-large businesses to prospect and generate new business for Office Depot within the Chicago area marketplace. Built product knowledge in a diverse marketplace with 1000s of products to be able to answer customer inquiries and find solutions.

Problem-solved to provide the highest standard of customer services through locating difficult-to-find products for customers.

Education and Professional Development

Northcentral Technical College, Wausau, WI Associate Degree – Marketing, 1993

CONTINUING EDUCATION

Diamond Performance Group

Telephone Sales Training, Art Sobczak Training,

Certified Master Sales, Apex Performance Systems, Chris Lytle

Tactical Telesales, Miller Heiman Sales Training

Certified Telemarketing Representative, Telemarketing Managers Association

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