Executive Summary

District Manager, Executive

Respected senior district manager with over two decades of notable experience achieving results through people leadership. Experienced in managing complex projects involving diverse stakeholders to secure timely, quality focused and profitable results. Achieving high growth contributions through strategic planning, organizational efficiency and systems development.

Core Competencies

Strategic Vision and Planning

Profit and Loss Management, Cost Benefit and Risk Management

Budgeting and Forecasts

Leadership and Team Building

Recruitment and Performance Management

Relationship Management

Training and Development Creation and Implementation

Remodeling, new construction and project development of store layouts

New Product Development and Launches

Marketing and Sales Development and Implementation

Visionary Leadership and Innovative Management

Business Development and Expansion

Multi Project and Location Management

Change Management

Influence

Leadership and Achieving Results

Professional Progression

Statistics Canada

Enumerator, Ottawa, ON 2016

Reviewing lists daily and visiting dwellings to ensure a more complete Census Canada, May 10, 2016. Greeting people, explaining the importance of the Census and ensuring compliance with the form.

Key Accomplishments

Daily results of 5% completion rate of home visits

Shipping labels accurate and systematically produced

Professional behavior at all times was remarked to supervisors by clients

Stitch It Canada Tailors Inc.

District Manager Eastern Canada 2013-2014

Challenged with overviewing twelve locations throughout Eastern Canada, directly coach and manage a senior and junior staff of 40 people or more, while maximizing sales revenue. Ensuring store standards are met and exceeded, while maintaining and minimizing store and staff costs through analytical reasoning with Key Production Indicators.

Key Accomplishments:

Maximized sales revenues through outstanding CS scores >80% satisfaction

Key Productivity Indicators for Quality improved by 10%

Increased average sales by $1.00 each customer, $25,000 a month through suggestive selling

Resolved increasingly difficult customer issues with grace and elegance

Bloomex Canada INC

Director of Sales and Customer Service, Ottawa, ON 2008-2013

Reporting directly to the CEO, Owner, Directed sales and customer services for a multi location flower and gift delivery services business through the Internet across Canada. Effectively managed a call center of over 25 agents, both on sales skills and ability to resolve customer inquiries. Sales growth and customer retention through excellent staff encounters, add on sales and exceptional customer rapport.

Key Accomplishments:

Generated sales growth of 20% each year

Diminished costs year over year from 10% to < 8%

Increased conversion rate to 60% from 40%

Increased average sales from $57 to $62 per order

Reduced call drop rate from 10% in 2008 to < 8% in 2012

Wal-Mart Super Centre 2006-2008

Assistant Store Manager, Orleans (Ottawa), ON

Built a new SUPER Centre for Wal-Mart with a crew of 6 assistant store managers. Maximize sales potential of the 196, 000 square foot building full of stock, displayed effectively and stocked each day. Hired more staff to smoothly sell, stock and assist customers in the increased sales space. Constantly ensuring a safe and motivated working environment.

Key Accomplishments:

Sales growth of 10%

While under construction, build customer relationships increasing sales by customer ratio of 2%

Daily tours of customer focus areas, fully stocked and properly zoned 100%

Built new team to be cohesive with the existing 25+ yr. veterans with turnover of <10%

IKEA CANADA 2001-2006

District Manager, Sales Leader Beds/Children’s, Burlington, ON

Challenged with global introduction of entire new range of CHILDRENS furniture and toys into CANADA. Focus of pricing of goods, development of sales strategies and techniques, and producing a training package on how to introduce and sell this unique range. Maximizing of the sales potential and growth within Children’s Range and Bedroom Furniture while auditing store performances and confirming of layout plans and merchandizing. New product purchasing, build strategic sales plans and business plans. Proof and price Catalogue pictures and layouts each year with marketing and other sales areas. Work with 10 stores of over $60 million in revenue and the Profit and Loss statement for each department within the Children’s and Bedroom Furniture area.

Key Accomplishments:

Improved sales by 20% annually

Procurement of over 200 new merchandise articles with contractual agreements and purchase orders

Built sales range from 400 articles to over 2000 articles

Increased profit margins better than 8% each year for five consecutive years

Found new suppliers for goods, increased gross margin by 5% and was able to improve overall price offering

Saved the company $10,000 the first year of centralized purchasing for supplies

Improved the purchase order initiative for 10 stores to one centralized purchaser

Built new children’s departments in China, Sweden, US and Canada

Children’s IKEA from 5% to 12% sales growth. Bedrooms from 12% to 17% over a 3 year period

Attracted more families shopping at IKEA

Built strong loyalty and developed junior managers

No pricing errors on any pages in five catalogues and numerous ads and flyers

Introduced new sales ideas for discontinued merchandise, eventually adopted for all product range

IKEA Burlington 1998-2001

Furniture Manager, Burlington ON

Balance all aspects of a 4000 sq. m showroom including inventory management and flow, sales growth and development, customer service, marketing and strategic planning. Planning of room designs with the interior decorator team.

Establish, recruit, hire and train staff of sixty.

Ensure customer satisfaction and maintain store reputation

Develop and work creatively with store management team to successfully steer the goals and grow the business

Key Accomplishments:

Progressively lead and managed a $40 million business with sales growth of 20% over five years

Provided dynamic performance reviews, developed junior management and motivated coworkers to peak levels of performance. Retained 80% of staff

Maximized personnel potential, recruiting and developing within the organization

Received over 15 customer comments for exemplary service

Continually built sales of 15% or higher annually above previous year

IKEA Burlington 1994-1998

Marketplace Manager (Accessories Manager), Burlington, ON

In addition to the challenges above, the following responsibilities were also accomplished:

Remodel of a 2000 sq. m sales floor and warehouse to double the size while remaining open. Coordination of the sales priorities and liaison with the construction and operations crew. Also entrusted to hire and train all new staff required for the entire sales team. Additional work was with seasonal (12 changes yearly) and event planning to launch new cycles and seasons regarding merchandizing and sales priorities.

Key Accomplishments:

Effectively managed an entire remodel, over an eight-month period, with no loss of sales. Maximized financial growth and came in on target budget

Strategically planned and executed effective movement of goods. This contributed to ensure excellent coworker and customer satisfaction during construction

Success achieved by information sharing, engaging people, growing and developing strengths

Sales growth of 15% during remodel. The best in Canada!

Creatively integrate seasonal activities throughout the store

Established a realistic time plan, oversaw execution of seasonal product introduction while consistently increasing sales by 8%

Developed a method of tracking sales of add-on products. Increased sales touches by 15%

Effectively communicated time lines and sales expectations to entire store with smooth transitions

Directed sell-through of 80% of seasonal range before sale mark downs were needed

“Angela is a true leader who motivates people in order to facilitate change and get things done!”

Dale Beeston

Supervisor at Stitch IT Canada, Burlington, ON acv797@r.postjobfree.com 905-***-**** x233

“Working with Angela is a rare opportunity to work hard, smart, make things happen, and have fun at the same time. She is dedicated, focused, and fair in her treatment of people and is a treasure for any organization!”

Knut Menard

Co-worker at Bloomex, Canada, Ottawa, ON acv797@r.postjobfree.com 613-***-****

IKEA Toronto and Ottawa, ON 1986-1994

Various Positions

Cashier, Cashier Supervisor, Cash Manager

Inventory Control, Inventory Management

Loss Prevention Staff and Management

Store Sell Off Crew, Sales Responsible

Goods Order Control, Goods Replenishment, Merchandizing

Key Accomplishments:

Grew up within IKEA’s retail environment. Learning:

About a retails organization and how to manage all of the elements of selling and running a store.

oHow to care and engage consumers and turn them into customers.

oHow to manage time and plan and communicate your vision to your teams, and others.

oHow to motive and build a team who want to work on completing the same goal and vision as your company.

Education and Professional Training

District Management Training 2013

GRAFF training

Wal-Mart Super Training 2008

Management and Leadership

Management Training IKEA

Learning Merchandizing and Sales Strategies 1994-1997

Management Skill Training 1988-1990

Environment Trainer Program 1992

University of Ottawa 1986-1989

Bachelor of Arts, Business Focus

Clarke High School 1981-1985

Honour Roll all 5 years

Boards

Ottawa Women’s Business Guild Member since 2006

Ottawa, ON

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