Customer Service Crane Operator

DARREN EICHLER

**** * ******** ***, *******, Illinois 60608

Cell: 773-***-**** Email: - ************@*****.***

PROFESSIONAL SUMMARY

SKILLS

Innovative, results oriented dispatch supervisor with not a lot but enough of experience

and a passion for building relationships and exceeding client and management

expectations. Proven success in the areas of project management, customer care centers,

operations, software and new product implementations, process re-engineering, and

e-business solutions. Strong skills in team building, communication and presentation, as

well as inter-department and executive client relations and account management. As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues. Also and without uncertainty; a trained and certified forklift operator with not alot but enough warehouse experience; operating numerous varieties/forms of overhead cranes. In addition, qualified for packaging/labeling/marketing products and overseeing operation and daily productivity

Accuracy Handling Stress

Adaptability Humor

Analytical Thinking Improve Competitiveness

Appearance Increase Customer Retention-

Assessment Initiation-Interpersonal-Language

Assertiveness Listening

Attention to Detail Multitasking

Attentiveness Negotiation Organizational -Skills Oral

Benchmarking Communication

Caring Patience

Confidence People Oriented

Communication Positivity

Complaints Computer Software -Conflict- Problem

Resolution Analysis Problem Solving

Courtesy Product Knowledge

Customer Care Poise

Depersonalization Positive Attitude

Detail Oriented Quality Prioritization Referrals Relevance

Diplomacy Efficiency Empathy Responsible

Feedback Retention

Flexible Sales

Friendliness Self-Control

WORK HISTORY

02/2012 to 09/2013 Busser

Connies pizza – Chicago, IL McCormick Place

Obtain service area assignments at the beginning of each shift.

Promptly greet guests as they are seated and bring plantain chips, sauces and water to

table.

Clear tables after guests leave.

Takes tableware to dish room and place silverware, dishes, glassware, etc. in appropriate

areas for washing.

Between settings promptly clean table tops, chairs and booths.

Check floor and clean as required. Reset and arrange tabletop.

Inspect assigned restroom every 15 minutes and clean as needed.

Respond appropriately to guest requests.

Communicate guest requests to server immediately.

Communicate with server and hostess to assure efficient seating, table utilization and

customer service.

Assist server as needed with food delivery, especially with large parties and during peak

periods.

Thank guests as they are leaving – Good people skills.

Show flexibility in terms of your schedule to ensure the smooth and efficient operation of

the restaurant as directed by the restaurant manager or immediate supervisor.

Maintain a high level of personal cleanliness

Be a team player; Help out fellow employees when possible.

02/2012 to 09/2013 Cashier

Connies pizza – Chicago, IL McCormick Place

• Respond to customers' complaints and resolve their issues• Take payment in exchange of

items sold

• Bag, box and wrap purchased items

• Identify prices of goods using memory or scanner

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins

• Issue receipts and change to customers

• Count money at the end and beginning of each shift

• Process exchanges and refunds

• Ensure that all checkout counters have enough cash

• Process credit card and check payments

• Weigh items and determine prices of the same

• Issue trading stamps and gift cards

• Perform the duties of customer service representative when required

• Maintain periodic sales reports and spreadsheets

• Assist in stocking shelves, rotating merchandise and marking prices

• Ensure management of daily cash accounts

• Maintain periodic transaction reports

• Ensure maintenance of check out areas

• Resolve customer complaints in a proactive manner

• Open and close tills

• Train other staff members to work as cashier

• Maintain knowledge of store inventory and sales activities

• Keep the work area tidy and clean

09/2013 to 07/2014 Phone Representative

Connies pizza – Chicago, IL 2373 s Archer Ave.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone

numbers (as well as credit/debit/checks).

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions and also sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Handled changes in policies or renewals as well as handling time and productivity and

all other customer guidelines.

Adhered to all confidentiality requirements at all times.

Investigated and resolved customer inquiries and complaints in an empathetic manner via

phone, email, mail, or social media. (also solved unresolved customer issues.)

07/2014 to 07/2015 Kitchen Reciever

Connies pizza- Chicago,IL 2373 s Archer Ave.

Ordered all product, produce and other company necessities.

Received, Stocked and checked all inventory.

Prepped all big orders and daily functions of productivity.

Cleaned all freezers and refrigerators, pantries and kitchen etc.

Inventory and ordering where daily.

A vast knowledge of order fiances with profit and manageability.

07/2013 to 07/2015 Driver

Connies pizza – Chicago, IL 1030 n State st.

Deliver a wide variety of items to different addresses and through different routes.

Follow route and time schedule.

Load, unload, prepare, inspect and operate delivery vehicle.

Ask for feedback on provided services and resolve clients' complaints.

Collect payments.

Inform on new products and services.(upsell and marketing)

Complete logs and reports.

Follow DOT regulations and safety standards.

Handout menus and persuade customers to indulge in my companys' products.

Have a valid drivers license and full coverage auto insurance.

07/2014 to 07/2015 Dispatch Supervisor

Connies pizza – Chicago, IL 1030 n State st

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate

locations according to customer requests, specifications, or needs, using radios or

telephones.

Arrange for necessary repairs in order to restore service and schedules.

Relay work orders, messages, and information to or from work crews, supervisors, and

field inspectors using telephones or two-way radios.

Confer with customers or supervising personnel in order to address questions, problems,

and requests for service or equipment.

Prepare daily work and run schedules.Receive or prepare work orders.

In charge of closing the restaurant. i.e counting all Gross amount of either money, house

accounts, credit cards, checks, gift cards etc.

Replenishing drawers and counting and calculating the safe and thee remaining balance.

Administering correct cleaning processes.

Printing in detail every piece of information for in/out of the restaurant for the whole day

i.e house account summaries, credit card summaries, void/comp/coupon/employee meal

detail, pay ins/and pay outs etc.

Trained staff on operating procedures and company services.

Berkshire Refrigerated Warehouse LLC

May 2015-July 2015

Address: 4550 S Packers Ave, Chicago, IL 60609 Phone:773-***-****

Experience

Use dock equipment such as forklift, dock hook.

Provide office support with calculator, copier, imaging equipment, scanning equipment, etc.

Verfied load against paperwork.

Overhead loaded freight weighing up to 90lbs

Loaded and unloaded commercial vehicles.

Scanned in items.

Maintained accurate inventory

July 2015-September 23rd 2015 O&K American co.(FORKLIFT OPERATOR)

4630 W 54th St, Chicago, IL 60632 773-***-****

Experienced forklift operator able to receive cargo into packing area, report any overages, shortages or damages from the delivery to the appropriate agents, and follow packing instructions as indicated by paperwork.

Extremely skilled at building the appropriate shipping crates for export by road, sea or air and to properly use scanners and warehouse management systems (WMS) from that department.Capable of prolonged physical activity, fast problem solver, ability to meet deadlines and efficiently work with others in the department.

Chicago Metal Rolled Products Company

Occupation: (Shipping&Recieving/Overhead CraneOperator/Forklift Operator)

January 1st 2016-June 1st 2016 773-***-**** 3715 s. Rockwell

OVERHEAD CRANE OPERATOR

1) Operates traveling or stationary overhead crane to lift, move, and position loads, such as machinery, equipment, products, and solid or bulk materials, using hoisting attachments, such as hook, sling, electromagnet, or bucket: Observes load hookup and determines safety of load.

2) Manipulates or depresses crane controls, such as pedals, levers, and buttons, to regulate speed and direction of crane and hoist movement according to written, verbal, or signal instructions.

3) Cleans and maintains crane and hoisting mechanism.

4) Inspects crane for defective parts and notifies supervisor of defects or malfunctions.

5) May attach load to hook or other crane accessory prior to operating crane and be designated Crane Operator-Hooker or Crane Operator-Hooktender.

6) May be designated by type of crane operated or material handled as Bridge Crane Operator; Charging-Crane Operator I; Cinder Crane Operator I; Gantry Crane Operator; Hot-Metal Crane Operator I; Ingot Stripper I; Scrap Crane Operator I; Tower Whirler Operator; Wall-Crane Operator.

7) Must be aware of weight distribution and in addition the legal weight of trailers, flatbeds etc.Also, had to have a vast knowledge of safe osha protocols and procedures that followed loading/unloading trailers, flatbeds etc.

8) Very experienced in material handling (Metal i.e, aluminum, steel, copper, platinum etc) for both straight and curved/bended material.

Forklift Operator

As a Forklift Operator i was responsible for operating a forklift to move, locate, relocate, stack, and count

merchandise. The Operator is accountable for the safe and efficient operation of the vehicle and may also

be required to perform Order Filler and Checker duties.

Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations.

Efficiently stack and store the merchandise in the appropriate areas.

Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality

variances.

1)Order Picking: Pull and prepare product for shipment, ensuring that the exact number and type of

product is loaded and shipped. Perform picking duties in an efficient manner that meets customer

service standards.

2)Loading: Efficiently move product from staging and/or storage areas into rail cars or trailers.

3)Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck,

or other power equipment. Use radio frequency equipment for picking, receiving, putaway, and load

functions, as required. Maintain the facility’s equipment and materials in a neat, clean, and orderly

fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.

4)Operate all equipment in a safe and efficient manner following prescribed work methods.

5)Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security

are maintained. Assist in physical inventories. Ensure proper stock rotation.

6)Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the

security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA

and MSDS Standards.

7)Maintenance: Perform or assist in building, grounds, and equipment maintenance as required.

EDUCATION

2014

High School Diploma: General studies

Pathways - 8700 s kedzie

Associate of Applied Science: Emt ( Emergency medical technician)

Malcolm X - 1900 w van buren street chicago, illinois 60612

REFERENCES

Thomas Ramirez(Dispatch Manager at 1030 n State St.) Company number 312-***-****

Cell:773-***-****

Joe Wednt (President of Chicago Metals Rolled Products Co.) or Tina Collins (Human Resources) Company Phone:773-***-****

Contact this candidate