Machine Operator Customer Service

Debra Hicks

Production Technician

Indianapolis, IN

************@*****.*** - 317-***-****

I have over twenty-seven years experience of as an assembler, machine and production operator working with drills presses, balancers, lathes, grinders, multiple screw machines, and inspection. During this time, I earned many promotions. And, I received recognition for working with coworkers to increase production by 27% and decreasing scrap to less than 1% within my departments. I completed all assignments within scheduled 8-12 hour shift. I am available to work any shift and overtime. Manufacturing Operator

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Production Technician

Eli Lilly, & Company - Indianapolis, IN - April 2014 to June 2016

-Operated packaging line by obtaining all raw materials needed to complete assignment Supported the manufacturing process in assigned department/area Operated manufacturing equipment based on established procedures and rules Understood and followed cGMP and safety guidelines as required Performed cleaning procedures to maintain clean and safe work environment Wrote daily maintenance summaries of assembly and workstation area Performed quality checks in accordance with area requirement and documented findings Stocked, swept, mopped, and removed trash in assigned department/area Inspector

Express Professional Services - September 2011 to January 2012

-Worked in the clean room inspecting stents

Used a scale to do pre and post weighs of stents

Verified all information on order sheet matched information on packages Responsible for quality and safety in assigned production area Performed quality checks for broken, cracked, or missing vial and stents and documented findings Executed extensive cleaning regiment to maintain established quality guidelines Performed shipping duties in accordance with established procedures and rules Assembled Fixtures to be used during coating process Finished all daily assignments in a timely manner

Worked closely with the other inspectors

Wrote a daily maintenance summary of work department/area Machine Operator Set Up-Operated the Magerle and OD Ford Motor Co - Indianapolis, IN - May 1993 to January 2007 6900 English Ave, Indianapolis, IN 46219 May 1993-January 2007 Machine Operator Set Up-Operated the Magerle and OD grinders, B&K drill presses, and screw machines Completed operation of multiple machines during scheduled shifts Properly trained all new employees to the department Properly used multiple tools for complex machining operations Efficiently completed changeovers, made necessary tool and fixture adjustments and parts replacements Loaded offset coordinates to set speeds and feed rates Changed inserts, drill bits, and cutting tools

Inspected parts visually and dimensionally for defects Reported all quality deviations to immediate supervisor Cut downtime and scrap to less than 1% by performing daily preventative maintenance and minor repairs Used calipers, micrometers, go/no-go gauges, and a variety of hand tools during 8-12 hour work day Maintained a close professional relationship with maintenance personnel Kept daily log sheets to record downtime, scrap, and communication with supervision and repairmen Continually lifted 50lbs

Participated in annual Diversity Programs and weekly safety meetings Certified to use Personal Protective Equipment

Trained and certified to perform lockout/tag out procedures while making repairs on machines Maintained a clean and safe work environment at all times Production Checker-Operated Cam-pack machines

Placed cams and rotors onto machine to be cut to specifications Used Go/No go gages to check for depths and heights Changed grinding wheels when needed

Appointed as trainer for the department

Participate in weekly safety and overtime meetings Assembler-Operated cell assembly for RV and Rack and Pinion Gear Completely assembled and tested valves for Rack and Pinion Performed final inspection to check for leaks and defects before packaging Inspected product for missing parts

Used gages to perform 100% inspection for length, width, and out of roundness Packaged and sealed finished product

Loaded Product on to skids for shipping

Installed electrical panel switches and actuators to steering columns Data Entry Operator

BryLane, Inc - Indianapolis, IN - July 1989 to March 1993

-Handled all customer concerns via U.S. mail, telephone, or email Worked in customer service processing mail orders and catalog requests Worked in the call center as a back-up operator taking catalog orders Verified customer information as being correct

Process customer payment methods

Handled customer concerns about missing, lost, or backorders EDUCATION

Emmerich Manual High School - Indianapolis, IN

August 1981 to May 1985

Contact this candidate