Customer Service Sales

Rosie Wolfe ~ Pittsboro, IN ***** ~ **********@*****.*** ~ Cell: 317-***-****

PROFESSTIONAL SUMMARY

** ***** ** ******** ******* experience

Field Coordinating/Leadership roles

Training for new hires/Mentoring

Career Summary

Promotions with multiple employers. Commitment to success and growth as an employee. Long term tenure with employers reflecting my dedication and core values.

SKILLS

Type 55wpm with zero errors

10 Key Pad and Multi phone line experience

Microsoft Office, Oracle Systems, Siebel, TrackWise, Lotus, Compliance Keeper, AllRegs, NMLS & FHA Connection

EXPERIENCE

Perfection Group

February 2016 – June 2016 (4 month temp position)

Dispatch Service Coordinator

Dispatching for 27 technicians

Process every Monday timesheet entries

Coordinate work locations daily for each technician

Process purchase orders for jobs and truck stock

GPS tracking

Daily service closure for each calls complete

Stonegate Mortgage Corporation

April 2014 – December 2015

Licensing Analyst

Licensed all new hire mortgage advisors

Obtained branch and branch manager licensure

Operations and individual licensure

Set up all education and study materials through our education provider

Submitted all required fees and documents for mortgage loan originator applications

Monthly reporting for Delaware website profile

Monthly reporting for Tennessee licenses held

Set up website profiles for mortgage advisors

Monthly credit card report reconciliation

Assisted with yearly renewal education requirements and submissions

Hologic, Inc.

November 2013 - October 2007

Quality Support Agent 2013-2011

Processed inbound online, email, fax and phone complaints into Oracle

Initiated TrackWise reporting and movements

MDR reporting

Evaluated product returns of the reported issues

Submitted complaint feedback for all reports received

Fulfilled compliance training

Field Service Coordinator (Promotion) 2011-2008

Provided Sales team of 10 with formal contract documents & order/shipment processing

Assisted Clinical Team of six with CEU’s, product tracking and training documents

Provided quarterly reports for Clinical Managers of CEU’s and Surveys

Negotiated best contract pricing for required accounts

Completed Capital Agreements with facilities for the sales team

Processed and scheduled all orders for shipment with correct contract pricing and delivery requirements

Maintained GPO, IDN and local agreement contracts as needed

Updated forms and contact lists as needed

Bi-weekly reporting and processing of all Capital Returns and Competitive Trade-In’s

Initiated and trained new hires for sales position on Istore, Siebel and Quote System

Kept inventory of supplies for new hire Demo Kits, Lab Coats & Name Badges

Customer Service Coordinator 2007-2008

Entered orders from inbound calls, faxes or emails

Received and processed of inbound calls

Completed outbound calls as needed

Created customized order forms for sales team

Monthly reporting provided for product returns

Phoenix Brands

October 2007 – May 2004

Customer Service Coordinator

Trained all new hires

Promoted to handle all Rit Dye product requests

Created all product items in system for inventory

Monthly maintenance reporting

Entered all orders from phone, fax, email

Received all customer complaints and followed up with feedback

Responsible for all Rit Dye product returns and monthly reporting

Safeco Insurance Company

May 2004 – January 1998

Agency Helpdesk Agent (Promotion) 2004-2003

Help desk assistance for agents with Safeco software input

Resolved error codes for agents

Commercial Agent (Promotion) 2003-2002

Initiation of policy endorsement requests

Assistance with policy coverage questions

Assisted with billing questions

Agency Billing Coordinator 2002-2000

Balance agency business accounts

Aid agents with billing questions

Extended Hours Customer Service Coordinator 1998-2000

Obtained Property & Casualty License

Call center atmosphere working holidays, weekends, days & nights

Initiation of customer policy endorsements requests

Guided customers with policy and billing questions

Received and processed claims reported

Grindestone Charley’s

January 1998 – January 1997

Service Trainer

Trained all new hires

Assisted in all areas as needed

Server

EDUCATION

Marian College, 1990-1991

AdvaMed, March 27-28, 2012

Medical Device Complaints, MDRs and Reports – 16 Credit Hours

Women’s Leadership Conference, June 16, 2011

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