Customer Service Data Entry
Resume:
Dominique D. Fry
Palmdale,CA 93551
********@*****.***
SUMMARY
To obtain an entry level position that will allow me to contribute to an organization’s future achievements by demonstrating outstanding critical thinking, time management, and customer relations skills.
SKILLS
Excellent Customer Service Skills
Inbound and Outbound Calling
Strong Data Entry/Clerical Skills
Excellent 10 Key skills
Exceptional Communication Skills
Dependable, Honest Work Ethics
Multi-Tasking
Self Motivated and Detail Oriented
EMPLOYMENT HISTORY
Medical payment poster
Quest Diagnostics, West Hills, CA 09/2015-PRESENT
Data entry of billing mnemonics and all required billing incormation that appears on imaged requsistions
Maintain compliance and HIPAA regulations at all times
Posting of medi-cal and medicare
Medical Payment Poster
Diagnostic Laboratories, Burbank, CA 11/2012– 03/2013
Posts payments to different CPT codes for various medical insurance carriers
Medicare and medical manual posting
Code and post denials for different CPT codes
Reads and comprehends EOBs
Data Entry Clerk
Kelly Services, BancTec, Addison, IL 03/2009– 06/2012
Processed customer invoices to ensure prompt payment and preformed alpha numeric data entry
Checked for possible overcharges including duplicate invoices, and accessorial charge errors
Accurately documented and created daily reports
Check for accuracy in customer name, accounts, and payments
Customer Service Representative
Allstate Insurance Company, South Barrington, IL 02/2008 – 11/2008
Resolved customer inquiries regarding claims and policies via telephone on a routine basis
Submitted paperwork necessary to reopen closed claims and have payments issued
Contacted adjusters on behalf of customers via telephone, email, or written correspondence to update them on the needs of the customer when necessary
Alpha numeric data entry performed
Used multi-line phone inbound/outbound
Customer Service Representative, Data Entry
US Bank Freight Payment, Naperville, IL 11/2006 – 03/2007
Used conflict management skills while resolving customer inquiries regarding payment issues
Maintained customer contact information and assured all databases were kept current
Processed and prepared contracts, payments, and invoices
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