Dominique D. Fry

***** ****** ****** ***.

Palmdale,CA 93551

630-***-****

acv77n@r.postjobfree.com

SUMMARY

To obtain an entry level position that will allow me to contribute to an organization’s future achievements by demonstrating outstanding critical thinking, time management, and customer relations skills.

SKILLS

Excellent Customer Service Skills

Inbound and Outbound Calling

Strong Data Entry/Clerical Skills

Excellent 10 Key skills

Exceptional Communication Skills

Dependable, Honest Work Ethics

Multi-Tasking

Self Motivated and Detail Oriented

EMPLOYMENT HISTORY

Medical payment poster

Quest Diagnostics, West Hills, CA 09/2015-PRESENT

Data entry of billing mnemonics and all required billing incormation that appears on imaged requsistions

Maintain compliance and HIPAA regulations at all times

Posting of medi-cal and medicare

Medical Payment Poster

Diagnostic Laboratories, Burbank, CA 11/2012– 03/2013

Posts payments to different CPT codes for various medical insurance carriers

Medicare and medical manual posting

Code and post denials for different CPT codes

Reads and comprehends EOBs

Data Entry Clerk

Kelly Services, BancTec, Addison, IL 03/2009– 06/2012

Processed customer invoices to ensure prompt payment and preformed alpha numeric data entry

Checked for possible overcharges including duplicate invoices, and accessorial charge errors

Accurately documented and created daily reports

Check for accuracy in customer name, accounts, and payments

Customer Service Representative

Allstate Insurance Company, South Barrington, IL 02/2008 – 11/2008

Resolved customer inquiries regarding claims and policies via telephone on a routine basis

Submitted paperwork necessary to reopen closed claims and have payments issued

Contacted adjusters on behalf of customers via telephone, email, or written correspondence to update them on the needs of the customer when necessary

Alpha numeric data entry performed

Used multi-line phone inbound/outbound

Customer Service Representative, Data Entry

US Bank Freight Payment, Naperville, IL 11/2006 – 03/2007

Used conflict management skills while resolving customer inquiries regarding payment issues

Maintained customer contact information and assured all databases were kept current

Processed and prepared contracts, payments, and invoices

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