Customer Service Sales

RAHEEL MUZAMAL

*** ********** **, *********, **.*1550.

Cell:516-***-****.Email: ********@*****.***

Professional Summary

Highly motivated sales associate with extensive customer service and sales experience. successful at consistently providing detailed and accurate financial reports. Organized and quickly learning new accounting procedures and methods. Proficient in QuickBooks and Adobe software versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals. talented at creating cost and quantity estimates. Advanced knowledge of ERP and WMS

distribution systems. Self-motivated and willing to work a flexible schedule.

WORK EXPERIENCE

US Limo System, Floral Park, NY

Jan-2007 – Present

Lead Client Care Specialist

Oversee and coordinate technical operations directly related to the Reservations department

Continuously utilize software and hardware tools to ensure normal day-to-day operations. Ensure associates have proper tools to perform the job

Perform administrative duties, and additional functions, as needed and determined by management

Overlook data entry tasks and submits daily reports to management

Develop, coach and mentor entry level associates to achieve results and build strong customer relations.

Ensure workflow processes and quality standards are upheld to meet the client’s expectations.

Utilized organizational skills, including usage of Microsoft, to manage time and funds for effective business flow

Provided daily direction and communication to team members so that customer service calls are answered in a timely, efficient and knowledgeable manner

Efficiently adapted to answering inbound phone calls, internal questions, email queues and other requests simultaneously.

Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.

Ralph Lauren –Manhasset,NY

Sep-2006-Jan -2007 Cashier/Sales Associate

Checked incoming and outgoing merchandise for accuracy, by verifying that quantities received match bills of purchase orders and other related documents

Maintained productive communication with key counterparts about updated product arrivals, order overages and shortages, and delivery delays

Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits. Associates were required to meet daily sales goals based on seasonal promotions

Retained an understanding of various changes of present sales and store promotions, store policies regarding payments and exchanges, as well as security measures

Ramshash Driveing School – West Hempstead, NY

Drivering interster, March 2000-Feb 2007

Teach People How to Drive Cars and Kids Over 18yrs old

TECHNICAL SKILLS

OS: Microsoft Windows /98/2000/2003Server/XP/Vista/7

Software: Microsoft Office 2003/2007/2010, Internet Explorer, Remote Admin, Outlook, Photoshop, Lotus Notes, QuickBooks,

Fluent in:

English, Spanish, Urdu, Punjabi, Hindi

EDUCATION

Hempstead High School- Hempstead NY Sep-1998- June-2001

Nassau Community College, Garden City, NY Aug-2001- June-2002

Commputer Science

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