Customer Service Management

LUIS LERMA

***** *********** *** ********, ** ***63

619-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Commercially minded individual that has been recognized throughout his career for being a visionary production leader. Leveraging in in-depth knowledge of the marketplace and the manufacturing landscape to significantly increase revenue and operational efficiency. Solid organizational, communication, and time management skills. Adept at bridging performance gaps to complete business short and long term goals, developing process improvements initiatives, and conveying complex product development concepts in a simple and streamline manner. Seeking an Operations Management position in a manufacturing or production facility, bringing 7 years of leadership and operations experience as follows:

KEY STRENGTHS

Strategic Operations Management

Inventory Control

Process Improvement

Cost Reduction & Budgeting

Quality Assurance

Customer Service

Strategic Planning

Safety Standards

Production Line Efficiency

Project Management

Process Analysis

Risk Management

Project Coordination

Bilingual (Spanish, English)

Lean Manufacturing Practices

Training and Development

EDUCATION

University of Redlands (Temecula, CA) Graduation: February 2016

Masters in Business Administration, Global Business

American Military University (Charles Town, WV) Graduation: February 2013

Bachelors in Homeland Security

ITT – Technical Institute (San Diego, CA) Graduation: June 2010

Associates in Criminal Justice

WORK EXPERIENCE

West Pak Avocado, Inc (Murrieta, CA) November 2014 - Present

Operations Dept. Supervisor

Conducted detailed budget analysis for off-season and high peak season expenditure for personnel

Manage 30 company employees during the off-season

Manage a total of 65+ company and temporary agency employees during peak season. To include daily time cards and payroll

Responsible for a 10% efficiency increase within the production line

Responsible for meeting the departments goal of “cost per unit” in relation to labor, overhead, and overtime

Generate and implement daily production schedule and determine resources required throughout the day

Manage production budgets for R&D

Communicated with various internal departments with project issues and appropriate plans of actions, which resulted in 50% reduction in labor

Assisted in project management assignments in successfully transporting production equipment into Mexico

Provide upper level management on a weekly basis with presentations regarding efficiencies, productivity, and departmental goals in cost per unit metrics

Identify business risks and opportunities through the analysis of information and results

Set and achieve operational goals

Continuously measure and evaluate the departmental goals and all work processes

Self-trained on lean and six sigma techniques which have been applied in the workplace

Oversee materials and product logistics and distribution including shipping and receiving

Help implement and carry out company quality standards throughout various inspection points within the production line

Responsible for all orders being shipped correctly, in a timely manner, and ensuring all trucks are food safe as listed on Bill Of Lading

Ensure safe work environment through implementation of safety awareness programs and compliance with OHSA

Ensure all entries are correct in the company’s software system Famous in regards to shipments

Ensure all computers, software, and equipment is running efficiently in the production line and quickly identify and fix any issues in order to continue workflow

Responsible for the maintenance of all equipment within the facility and to ensure proper maintenance is conducted all year round

Surveillance One (SoCal Division, CA) January 2014 – July-2014

Camera Installation Technician

Managed 7-member installation camera site teams that provided projects scaling over $200,000 with over 150 cameras. Repaired and replaced equipment while testing for proper operation

Responsible for verifying and documenting accurate inventory reports on a monthly basis

Tested the operation of all system components to ensure proper installation services

Assessed client needs and defined requisite resources to ensure daily updates were provided to corporate offices

United States Marine Corps (Camp Pendleton, CA) July 2008 – July 2013

Infantry Mortarman, Instructor & Squad Leader

Served as Infantry Instructor for 40 military personnel while coordinating activities and advising Chief Instructor on group performance

Planned and coordinated a weekly schedule of all training events which would take place in a 2 week training event

Ensured all military equipment was accounted for at the end of each training day. An estimated 1 million dollars in equipment

Trained 300 foreign military personnel and transported highly explosive ammunition. Ensured training exercises were performed safely and accurately with specific base regulations

Served as Squad Leader for 7 military personnel and monitored daily training, scheduled work tasks and monthly performance evaluations

Conducted 3 deployments with the Marine Corps serving in both combat and non-combat roles in the Middle-East

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