Customer Service Sales

Summary

Accomplished management professional specialized in creating, launching and operating retail locations. Experienced manager with excellent client and project management skills. Action orientated with strong ability to communicate effectively through various technology with executive and business audiences.

Education

University of Phoenix:

Bachelor of Science in Business Management - Graduated 2014

Associates of Arts in Education - Graduated 2010

Experience

Wholefoods – Trainer (PFDS)

Dallas Texas: August 2015-June 2016

Maintained knowledge of current promotions, procedures, and skills. Maintaining company standards of dress code. Prepping prep chart during openings and executing standards to achieve optimal set up. Executing line checks on an hourly basis to maintain stock and standards. Sticking to standards to maintain cleanliness and company standard. Helping team members prepare for their day and helping set them for success. Maintaining customer relations by knowing how to meet their needs in advance to requests. At close, executing proper close procedures to give the following shift workable set up. Training new team members to provide the skills needed to meet job standards and company policy.

Del Taco - ASM

McKinney TX: March 2011- July 2015

Computed Sales prices, total purchases, and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Described merchandise and explained operation of merchandise to the customers and the staff. Operated a cash register to process cash, check and credit card transactions. Prepared daily deposits while adhering to open and close procedures. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Prepared and completed weekly order for store. Replenished floor stock and processed shipments to ensure product availability to customers. Lead trainer for all new hires. Managed and trained 6 employees on the shift while staying available for customers during peak times.

Cost Plus World Market- Truck Lead/(Merchandiser/Supervisor)

Dallas TX: August 2006- February 2008

Participated in the shipping, receiving, storing and issuing of store supplies, inventory/fixed assets, maintain receiving and inventory control records and prepare related reports; train and provide lead work direction and guidance to assigned staff. Prepare, maintain and submit a variety of records and reports related to store operations; prepare paperwork for return for credits and verify receipt of returned for credits merchandise. Oversee preparation of inventory records as assigned; participate in tagging fixed assets and maintaining associated records. Oversee and participate in the performance of periodic and annual physical inventories; conduct physical inventories. Operate a variety of warehouse equipment including pallet jacks, dollies and operate computer and assigned software to input data and generate reports. Make recommendations regarding proper storage, inventory and warehousing procedures and improvements in warehouse efficiency.

Miss Mary's Shuttle - Phone Operator

Garland TX: December 2003- June 2006

Computes sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges. Operated a cash register to process cash, check and credit card transactions. Explained information about the quality, value and style of the products to influence customer buying decisions. Customer service skills and phone etiquette.

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