computer skills and Customer Care Agent

CURRICULUMVITAE (CV)

METHOD DAMIAN

Date of Birth : 15/05/1987

Nationality : TANZANIAN

Sex : MALE

Marital Status : Married

Contact : 065******* 076*******

*************@*****.***

Permanent Address : PO. BOX 70039, DAR ES SALAAM

Current Address : DAR ES SALAAM

EDUCATION BACKGROUND:

2011-2015: Bachelor of Law (LLB) at The Open University of Tanzania – Kagera centre

The Open University of Tanzania,

P.O. Box 1954, Bukoba

Website, http://www.out.ac.tz

Phone: +255-***-***-***/+255-***-***-***/ +255-***-***-***/ +255-***-***-***

Introduction to Micro computer studies and information Technology

Communication Skills

Constitution and Legal Systems of East Africa

Administrative Law

Research Methods and Basic Computing Office Procedures & Records Management

Criminal Law and Procedures

Legal Methods

Law of Contract

Law of Evidence

Land Law

Law of Tort

Labor Law

Family Law

Jurisprudence

Civil Procedure

Public International Law

II. ADVANCED CERTIFICATE OF SECONDARY EDUCATION (ACSEE) 2005-2007

Meta Secondary School,

P.O. Box 227,

Mbeya –Tanzania

Phone: +255-025-250-2892

Fax: +255-025-250-2454

MAIN SUBJECTS STUDIED

General Studies, History, Geography, English Language.

III: ORDINARY CERTIFICATE OF SECONDARY EDUCATION (CSEE)-2001-2004

Bagamoyo Secondary School,

P.O.Box 42

Pwani- Tanzania.

MAIN SUBJECTS STUDIED

Civics, History, Geography, Kiswahili, English Language, Biology, Basic Mathematics, Physics Science, Chemistry Science, Agriculture Science.

IV. UNIVERSAL PRIMARY SCHOOL EDUCATION CERTIFICATE (UPE) 1994-2000.

Kanyamahela primary School,

P.O. Box 36,

Kibondo-Kigoma, Tanzania.

3. FIELD OF EXPERTISE AND PROFESSIONAL SKILLS.

Assessment, Monitoring and Evaluation of different Project within the Organization. Policy Review, Developing Manning guide, Compensation and Benefits, Counseling,

Developing departmental organization level structure, Corporate Interviewing skills, reviewing productivity analysis, Designing and coordinating.

Computer literate in Microsoft Packages (Adv Ms- Word, Adv Ms- Excel, Ms- Power Point)

4. SUMMARY OF WORK EXPERIENCE

CURRENTLY

A: Mwananchi Communications Ltd – A Nation Media Group Subsidiary

MCL Business Overview

Mwananchi Communications Limited is the publisher of the leading Tanzania newspapers, Mwananchi, Mwananchi Jumamosi and Mwananchi Jumapili, Mwanaspoti, The Citizen, The Citizen on Saturday and The Citizen on Sunday. Mwananchi Communications Ltd (MCL) is a subsidiary of Nation Media Group based in Nairobi. As the leading media house in Tanzania MCL purposes are to relentlessly inform, educate and entertain the readers and customers through the editorial principles embrace; Fairness through objectivity, Balance and Integrity.

SUBSCRIPTION SALES EXECUTIVE.

Experience obtained:

Ability to respond effectively to the most sensitive customer’s inquiries and complaints.

Ability to make effective and persuasive reports and presentations to management.

Ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply principles of logical or scientific thinking to a wide range of intellectual.

Ability to deal with a variety of abstract and concrete variables.

B: Ison BPO Tanzania Ltd (Former Spanco Raps Tanzania Ltd)

ISON BPO Business Overview

ISON BPO is a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa. ISON BPO has operations in 10 countries in Africa and India with extensive experience and insights from consulting, migrating and executing thousands of large and complex business functions and processes in a global delivery framework. The approach to ‘delivery’ in ISON BPO combines building and managing call and data center infrastructure and global manpower outsourcing and call Centre operations. We help clients with experience - centric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs. Through the GLOCAL delivery model ISON ensure that it bring the right local skill sets and global experience together to serve our customers better.

Cross Profession Experience – working hand-in-hand with Operations Department as Customer Service Business Partner, I have gained extra profession experience. This includes, but not limited to; Reading and understanding the way forward report on daily basis, knowing exactly the key and core business activity centered, team divisional and cross skilling employees.

Airtel Tanzania.

Airtel Business Overview

Airtel Tanzania was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector. Airtel Tanzania subscribers have access to the only network that allows them to roam at the local rates while in East Africa and using the same SIM card while traveling in many African countries. Airtel offers its customers a range of service packages and value added services to suit their varying lifestyles and needs. In addition, by offering Tanzania's widest and most extensive network coverage, Airtel is uniquely placed to serve the vast potential that the Tanzanian market has to offer. The core competitive advantages are; Affordability, Coverage, Quality and Value.

Airtel has a commitment to the market to enhance even further, the value and service it offers.

Customer Care Representative – 2016 To date

Experience obtained:

Customer Care ethics and fundamental principles of handling different types of people. Responding to Customers’ problems, needs & Queries and knowledge of customer care principles/rules and products and services of the company. Duties performed;-

To receive calls from customers, helping to resolve their queries through system and tagging cases for reference and audit check.

Reporting to Customer Care Supervisor all cases that have not been resolved at the first point of contact.

Conducting online surveys regarding the products and services that Airtel offers to customers.

C: ECONOMIC DEVELOPMENT INITIATIVES LIMITED

EDI LTD over View.

Economic Development Initiatives Limited is the private profit making company. Its growing depends on the profit made. (i) Business (ii) Clients. Research Firm Design and Data Collection. Bukoba Headquarters, Dar es Salaam Satellite Office at Mikocheni. Aiming at Providing Assistance towards Economic and Social Development Provide Expert Advice.

Research Officer September 2014 to 2016.

Survey interviewing a technique of collecting information from the Public by asking some structure Questions to Respondent.

Corporate Responsibilities Personnel and Interviewing Role.

The interviewer’s role is central to the survey.

Principal tash is to conduct interviews

Collect high quality information

All interviewers should follow the same Procedures

Follow all instructions contained in the interviewer’s manual.

Labor Laws and Regulations, Personnel Administration and Staffing;

Oversee all employment/ labor patterns policy and legal issues.

Manage employees complains, Grievances and conducting displinary issues.

Perform induction programs and Procedures to new entrants

Develop Corporate social responsibility action plan and Organize its implementation

Expert Consultancy:

Main Responsibilities (Basic Concept of an Research Officer).

Getting responses from Respondent

Initiating conversation and motivating Respondent

Putting respondent at case for full participation and cooperation

Interviewing according to standard procedure

Enquiring the quality of the data collected.

D: TEACHING VOLUNTEER AT BON CONCIL (MABAMBA) SECONDARY SCHOOL KIBONDO- KIGOMA, TANZANIA. 2007

Cross professional Experience; working hand in hand with operations Department as a Teacher. I have gained extra professional Experience. This includes but not limited to reading and understanding the way forward report on daily basis. Knowing exactly the team work divisional.

Making follow up of the duties and management of the school services.

Supervising the student of O- level and A-level.

To answer queries of the student in an ethical and informative way.

To update any requests made by the student into the head office.

To answer confidently or find appropriate solutions to problems.

E: CHURCH WORLD SERVICE AND WITNESS JOINT VOLUNTARY AGENCY Us REFUGEE PROGRAM April 2008.

To facilitate.

Plan and full utilizations of hours per day by visiting various potential organizations

Perform visits to potential customers to develop business.

Any other duties assigned by the management.

Experience: Create a good first Impression and Good Approach, Good altitude and confidence, Respondent Behavior, Confidentiality (information collected is strictly and confidential), Language, verbal and Non verbal, Moderate conversation tone. Objectivity or Subjective. Professional Behavior.

WORKSHOPS, PRESENTATION AND SEMINARS ATTENDED.

Attended a training seminar on environmental skills organized by THE JANE GOODALL INSTITUTES ROOTS AND SHOOTS PROGRAME At Mbeya, TANZANIA.

Attended a seminar on providing mentoring especially to those having juvenile delinquency behaviors at work places.

I inquire skills on mobile banking through AIRTEL MONEY Through ISON BPO COMPANY

I inquire skills on CCTV Camera at BANK OF TANZANIA.

Soft skills on CUSTOMER CARE REPRESENTATIVE at AIRTEL TANZANIA.

OTHER ATTRIBUTES

Personal Conducts

Good team player, quick leaner, Creativity, Patient and Understanding with flexible to fit job requirement. My aspiration is to work harder and smarter with people as a team and as individual so as to achieve the best in my life, the best for those who surround me. The best for Organization I am in and most important the best for my entire Nation.

Language Proficiency

WRITTEN SPOKEN

ENGLISH Very Good Very Good

KISWAHILI Very Good Native

Hobbies & Interests

Movies and Music

Reading(especially the self-motivational books)

Surfing the internet.

REFEREES

1.Juma Dossa

Administration Officer

Ison BPO LTD

P.O.BOX 11440

Dar es Salaam

Phone: 071*-******

*********@*******.***

2.Matrida Vincent Seif

Immigration Officer at Mtukula Boader

P.O. Box 58,

Missenyi- Kagera

Tanzania.

Phone: 071*******/ 076*******

3. Elias P. Baraka

Human Resource Officer

Mwananchi Communication Ltd

P.O.Box 19754

Dar Es Salaam

Phone: +255*********

Contact this candidate