Customer Service Security

A highly dedicated, proactive enforcement professional with extensive training and motivating team player seeking an opportunity as a Fire Guard Security in New York within an environment that promotes professional growth.

I also know how to operate safe lock making master keys. Im Also a shuttle driver at my college campus .

Work Experience: I have my Frist aide Aed Cpr I have fireguard f01 and f03 license. security guard license 8 hr annual 16 hr Certificate.I have driver license

FIT College, New York, NY August 2015 – Present

Fire & Public Safety Officer

Paroling assigned areas on foot, providing assistance and direction to College visitors, students and employees.

Confronting and questions all suspiciously acting persons present on College property; reports suspicious persons seen on public property adjoining College property to the New York Department.

Providing assistance to members of public safety agencies present on College property performing in their official capacities; provide security and safety for visiting dignitaries or special guests of the College while performing on an individual assignment or as a member of a team.

Responding to fire and security alarms on College property; provides initial fire rescue techniques at the scene of fires until the New York Fire Department arrives.

May be assigned as a team member or leader during major investigations or events requiring crowd control or special tactical units.

Providing initial emergency medical care to members of the College Community and visitors until appropriate medical care arrives; exercises supervisory authority at the scene of emergency situations until the arrival of supervisory personnel.

Performing other duties assigned .

Summit NBC New York, NY December 2013-December2014

Fire Guard Security

Operated detected devices to screen visitors and prevent passage of prohibited articles into restricted show sets.

Monitored and authorized entrance and departure of guests of various shows to include both Jimmy Falon and Seth Meyers.

Operating detecting devices to screen guests and prevent passage of prohibited articles on show sets.

Assisting with the creation of ID badges for both employees and visitors.

Warning guests of various shows of rules such as prohibition of cameras and other devices, appending or evicting guests when necessary.

Escorting various guests to specified locations and providing personal protection when necessary.

Monitoring authorized entrances of and departures of employees, visitors against theft and maintain security of premises.

FJC Security Long Island City, NY July 2010-July 2013

Rehired to work Fire Guard Security

Patrolled and monitored commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Answered alarms and investigated disturbances.

Monitored and authorized entrance and departure of residents and visitors against theft and maintain security premises.

Responsible for writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, calling police or fire department in cases of emergency, such as fire or presence of unauthorized persons.

Secured all lights, staircases, alarm systems, fire extinguishers, window, doors and gates.

Aegis Communications New York, NY October 2009-March 2010

Customer Service Representative

Enrolled new applicants into the Medicare part D plan for Universal American Inc.

Assisted new applicants with various questions regarding eligibility requirements.

Researched multiple issues such as drug plans and eligibility of medical doctor’s roster.

Contacted new clients over phone regarding enrollment.

FJC Security, Long Island City, NY January 2009-May 2009

Fire Guard Security

Answered alarms and investigated disturbances.

Patrolled and monitored commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Monitored and authorized entrance and departure of residents and visitors against theft and maintain security premises.

Responsible for writing reports of daily activities and irregularities, such as equipment or property damage theft, presence of unauthorized persons or unusual occurrences, calling police or fire department in cases of emergency, such as fire or presence of unauthorized persons.

Secured all lights, staircases, alarm systems, fire extinguishers, window, doors and gates.

John F. Kennedy Airport Jamaica, NY February 2006-June 2007

Customer Care Associate

Conferred with customers by telephone or in person in order to provide information about products, services take orders or cancel accounts or to obtain details of complaints

Checked to ensure that appropriate changes were made to resolve customer issues.

Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments as well as action taken.

Qualifications

Excellent communication, motivational, interpersonal skills

Outstanding expertise of security procedures, strong work ethic and attendance

Extensive monitoring of activities of premise while providing direction and control as necessary for

smooth and consistent work flow and continued readiness to ensure safety and protection of resident

and commercial buildings

Contact this candidate