COO / Telecom Project Manager
Resume:
Mounir Qalam MBA. MSc. MA.
Casablanca, Morocco
******@*****.***
PROFESSIONAL OVERVIEW:
A commercially astute, customer service orientated General Manager / CEO with an exceptional track record of international organisational development within a range of fast moving, developing market sectors.
Acknowledged as a determined and persistent problem solver, an engaging communicator, and an effective negotiator with the extensive, strategic-level, partnership building experience within international, multi site, service oriented, matrix-managed environments.
Experienced in – operations management, general management, business process improvement, creating sales and marketing initiatives, co-ordinating business strategy, product development and launch plans, client training and coaching, delivering profit growth, championing appropriate use of technology to support business objectives and reduce costs, relationship building with employees, supplier management, contract negotiation and management, purchasing management, P&L, strategic marketing and brand management.
CAREER HIGHLIGHTS INCLUDE:
Millicom Cellular SA
In charge of managing all the commercial activities which include Marketing, sales & Distribution and Customer operations, communication,.
YooMee Africa AG
In charge of executing the strategy of YooMee Group by deploying ISP LTE operation in West Africa region.
Mauritius Telecom – Orange – Mauritius
Using innovative marketing techniques to improve sales, customer services and brand profile in the highly competitive telecommunications market, increasing turnover by $50m in 3 yrs
Changed mindset to be more customer focused for 2m customers with $300m turnover
Identified opportunity to acquire and launch new operations in Comoros and Van Watu
Led key reengineering initiatives including the SPICE- business process, NICE - IT support and lean IT platforms and SMILE - customer facing B2B commercial interface
INWI/Wana Corporate – Morocco
Managed global launch of mobile, fixed, internet and data services across B2C, B2B and commercial sales, gaining 25% of the market share in data corporate business in 6 mths
Became No 2 in the market within 24 months through innovative service campaigns/promotions
Attracted 1m subscribers in 4 mths using audacious marking campaigns and product offerings
Drove turnover from €0 to over €200m in under 12 months and launched first internet mobile 3G service into North Africa, leading to more successful platforms for growth
Telecom Malagasy / TELMA Group – Madagascar
Restructured and reengineered the fixed, mobile, data ADSL, broadband solution operation from a bankrupt state and increasing turnover by over $70m in 24 mths
Reduced bad debt holding from 50% to under 5%, increasing cash flow by $10m
Recruited and developed a strong management team formulating a successful sales environment
Managed acquisition of TELMA negotiating at government level and with France Telecom
Nortel Networks – Greater China (China Mainland – Hong-Kong – Taiwan)
Managed build of GSM network from operations across Greater China to include Continental China, Hong Kong and Taiwan, to include all post sales requirements
Deployed more than 13 GSM Networks covering over 100 million subscribers
Drove revenue / sales from $0 to over $300m for GSM in under 4 years
CAREER HISTORY:
July 2015- up to date
Interim COO: Tigo Chad - Chad
Responsible for managing the day to day business activities
Responsible to launch 4G services
Responsible to deploy the new brand restage of TIGO
Responsible to launch the B2B activity
Responsible to achieve Revenue 2015 and preparing the roadmap and action plan for Q1 2016:
January 2014- June 2015
Interim COO: YooMee Group AG Zurich- West Africa
Responsible for managing the day to day operation
Deploy the first 4G LTE service operations in West Africa (Ivory Coast)
Restructured the Cameroon operation by bringing EBITDA and cash flow positive
2010 – 2014
GENERAL MANAGER: Orange/Mauritus Telecom /1,800 staff / $300m USD turnover
Responsible for managing reorientation of the company to become more customer centric
Appointed to transform the organisation to drive through business process changes
Initiated new business development into the international market following maturity of Mauritius Telco market and leading SPICE, NICE, SMILE transformation programmes
2006 – 2010
EXECUTIVE VICE-PRESIDENT & DEPUTY GENERAL MANAGER: Wana Corporate (INWI) / $500m USD turnover
Managed launch of the start-up Telco service provider to include Consumer, Corporate and Wholesale market developments involving all sales, marketing and service management
Appointed to ensure product mix, customer services, brand management, communication, sales channels and marketing are developed and managed at world class standard
2006 – 2010
CHIEF EXECUTIVE OFFICER: OTEO – 30 staff / $8m USD turnover
Developed first vertical Telco Service provider created in Africa providing dedicated telecoms services, promoting sales to business parks and large real estate projects
Managed the investment of over $15m in a 6 mth fast track development programme
2003 – 2006
CHIEF OPERATING OFFICER: Distacom Group – 1500staff / $120m USD turnover
Responsible for all aspects including sales, marketing, communications and service management
Managed day to day post acquisition operation at Telecom Malagasy and restabilising TELMA
EARLY CAREER INCLUDES:
Vice President, Business Development Vivendi Telecom International 1999-2003
Vice President, Business Development Nortel Networks 1995-1999
Programs Manager Siemens 1987-1995
EDUCATION & TRAINING QUALIFICATIONS:
Masters in Telecommunications and Management
Masters Business Administration Degree
Engineering MS in Electricity and Electronics
PERSONAL:
Full Clean Driving Licence
Languages: French, Arabic, English
Excellent references available on request
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