CALVIN J. THOMPSON

**** **** ***** ******* 678-***-**** (Cell)

Lithia Springs, Georgia 30211 acv6wq@r.postjobfree.com E-mail

PROFESSIONAL OBJECTIVE

Experience upper level manager that excel in the areas of: sales, Training, coaching, mentoring

and teaching. Looking for a position that will allow me to be resourceful, creative and

demonstrate my sales management experience as well as groom others to become effective sales

professionals.

SUMMARY OF QUALIFICATIONS

3 years as an Assistant Manager for Enterprise Rent- A-Car.

7 years as a Business Development Manager Sheer Mortgage

8 years as a Business Development Manager for Household Finance.

19 Years of Upper Level Management Experience

Key Proficiencies: Subject Matter Expert (SME) - B2B Sales - Call Center - On-Boarding -

Curriculum Design and Implementation - Mobility Implementation - Training Department

Development - Principles of Adult Learning - Training Strategy and Execution - Classroom

Facilitation - Sales, Customer Service, and Support Training - Leadership and Development

Training - Project Management - Change Management - Coaching and Mentoring.

Computer Skills: Salesforce, Microsoft Office including Word, Excel, PowerPoint, and Outlook

eEmpact, Bond Suite (staffing software), Calyx, Avaya, Genesys, Captivate ServSuite, Boss.

PROFESSIONAL EXPERIENCE

January, 2015 Trainer/Implementation Specialist/Helpdesk

March, 2016 MDI GROUP, Atlanta, Georgia

Provide Pre/Post Go Live training

Delivered and facilitated training

Completed training reports, prepared training calendars,

and tracked training invoice.

Provided great customer service to field reps.

Troubleshooting/Problem Solving all technical issues.

Identifies recurring and potential problems to escalate notification

of situations to senior team members.

Resolves application, hardware and software problems to

Fulfill customer requests.

Explains service procedures to customers to properly manage

expectations.

September, 2014 GOVERNMENT TRAINER

Federal Government Contract-Integrated Eligibility System to

ensure

customers were eligible for Federal vision/dental benefits.

Facilitated training on BeneFeds business systems throughout the

U.S.

Delivered training sessions utilizing adult learning training

methodology,

Appropriate media, training materials and effective presentation

skills.

Lead weekly training sessions for customer service representatives.

Effectively coached and mentored agents to ensure training

retention and obligations were met.

August,2010 SR. TECHNOLOGY TRAINING SPECIALIST

September, 2014 MORGAN STANLEY SMITH BARNEY

Delivered classroom/desk side training.

Completed end user training migrating Microsoft Office.

Provided specialized training on integrated proprietary

CRM systems such as Bill Good and Gorilla.

Developed curriculum training materials for the Technology

Integration Team to deliver to end users.

March, 2003 Business Development Manager

August, 2010 SHEER MORTGAGE, INC., Stone Mountain, Georgia

Business to Business sales generating over 20 million in revenue.

Implemented applications and provided end user training for the

new mortgage software.

Followed-up with internal customers to evaluate the effectiveness

of training, identify needs, and solicit feedback.

June, 1995 Business Development Manager

March, 2003 HOUSEHOLD FINANCE, Mableton, Georgia

Managed the daily operation of a branch office that produced

$35M in revenue for a company that was ranked 21st on the

Fortune Global 500 List of the worlds largest corporations.

Performed all human resource functions including but not limited

to recruiting, disciplinary, performance and salary reviews, and all

EEO matters, achieved branch and personal goals through internal

and external marketing of mortgages financials and insurance

products to new and existing customers,

performed due diligence analysis to ensure adherence to all

underwriting and loan documentation guidelines and other strict

company, federal, state, and local compliance guidelines, had P&L

responsibility for the branch.

Education: Master of Arts in New Media Journalism (anticipated graduation June 2017)

Full Sail University

Winter Park, FL

Bachelor of Science in Business Management

Minor: Finance

SAVANNAH STATE COLLEGE, Savannah, Georgia

Graduated: 1995

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