Sales Customer Service

Joshua Cramer

C: 570-***-**** *******@*****.***

Summary Experienced business and academic professional with extensive experience in diverse environments. Eager to work in an environment that is both challenging and rewarding. Highlights

10 years of Professional Sales Expertise

New Customer Acquisition

Federal HR systems and Policy Expertise

Contract Vehicle Acquisition and Maintenance

Solution Architecture – Enterprise solution experience

Advanced CRM Proficiency – 3+ years of Salesforce Admin Experience

Proposal Authoring – 25+ responses

Project Management – 1173 Project Management Hours

Associate Training and Development

Extensive research experience

Data collection and analysis

Academic instruction – Taught 6 courses and spent over a 1,000 hours tutoring Accomplishments Business Development

Experienced in both Inside Sales and Customer Facing Sales.

Developed Federal Sales Infrastructure and Processes at Acendre, an Innovative Software Firm

Grew Client List and Sales Pipeline at Acendre and Tripled their Sales Leads.

Acquired and Maintained Clientele to Expand Sales and Revenue Growth Every Quarter for PepsiCo.

C-level Sales

CRM Management

Worked with Multiple CRMs including Salesforce and Microsoft Dynamics. System administrator for All Systems that Included over 100 Opportunities and Several Thousand Leads/Contacts. Marketing

Proficient using Marketing Automated Tools especially Marketo.

Implemented Marketing Strategies that Resulted in Growth of Customer Base. Original Analysis

Performed Original Analysis of Data to Prepare Documentation for Published Academic Material while Working for a Professor.

Education 2015 - Master of Arts, Middle Eastern Studies Tel Aviv University - Tel Aviv, Israel

Focused degree in regional economics, politics and cultural studies.

Finished in the top 5 of the program Basic understanding of Arabic 2013 - Bachelor of Science, International Studies University of Scranton - Scranton, PA, USA

Focused in regional politics around the world.

Multiple Dean's List

Working usage of the Spanish language

Work Experience Acendre Inc

Sales Engineer – Business to Government, Business to Business July 2015 to Current

Key Responsibilities Included:

• Sales Demonstrations - Configured and managed sales demonstration systems specific to prospective customer and industry requirements. System experience includes Talent Management and Analytic Tools.

• Proposal Management - Assisted in proposal preparation processes associated with the timely gathering of information and the writing, review, and approval of proposals. Worked closely and in concert with the sales and executive leadership teams to plan, strategize, and position the proposal, including developing win themes, best value propositions, discriminators, and graphics.

• Sales Operations - Performed tasks needed to facilitate the closing of sales opportunities, to include drafting of correspondence, coordinating and scheduling meetings, prequalifying leads, and supporting the sales team in the development of sales presentations and proposals. Generated $490k in revenue in 2016.

• Target Market Analysis - Conducted target market analysis to update sales and marketing databases.

• Lead Qualification - Worked closely with the marketing team to transition marketing qualified leads to the sales team while organizing prospective customer lists.

• Collateral Library/Sales Tools - Assisted in creating sales collateral while managing a central library of sales related information, documents and resources.

• Sales Reporting - Supported the sales and executive leadership team with weekly sales pipeline reporting while managing an updated CRM database.

• Product Management - Ensured the sales team is up to date on product enhancements by collaborating with all departments to gather intelligence on new releases and features. PepsiCo

Account Manager – Business to Business, Business to Consumer Sep 2014 to July 2015

Grew sales volume, market share, product distribution, space allocation, and customer service in all assigned accounts. Annual Revenue averaged $517,920.

Increased sales every quarter

Took inventory, placed orders for future delivery, and sold product inventory to standard

Sold and executed promotions, solicited placement of equipment, and used point-of-purchase materials to stimulate sales

Wyzant

Independent Tutor

Jun 2014 to Current

Professional tutor in various subjects ranging from secondary school to graduate school.

Focuses in Math, Economics and Political Science.

Top 5 ranked tutor in the area for all main subjects Tel Aviv University

Research Assistant

Apr 2014 to Sep 2014

Provided data analysis from many academic sources and periodicals Research focused on politics, economics and current events.

One of three students in my entire program offered this research opportunity PepsiCo

Account Manager – Business to Business, Business to Consumer Jun 2011 to Sep 2013

Grew sales volume, market share, product distribution, space allocation, and customer service in all assigned accounts. Annual Revenue averaged $700,128.

Took inventory, placed orders for future delivery, and sold product inventory to standard

Sold and executed promotions, solicited placement of equipment, and used point-of-purchase materials to stimulate sales

Davis Beverage Group

Account Manager – Business to Business, Business to Consumer Aug 2007 to Jun 2010

Developed, planned and executed profitable volume-building activities with targeted accounts. Implemented channel specific plans.

Reviewed company asset placements on basis of volume and return on investment for qualifying new accounts.

Managed account profiles and call schedules via route book system for current customers and target customers.

Responsible for measurement systems of profitability and volume within the assigned territory. System Proficiency

Office 365

Marketo

Pardot

Salesforce

Microsoft Dynamics

Jira/Confluence

Yellowfin

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