Mental Health Administrative Assistant

Annmarie Joseph-Phillip mental health specialist

********.*********@*****.*** 678-***-**** (h) 347-***-**** (c) Mableton, GA 30126

Mental health professional with over 10 years of progressive experience extending support and services to individuals and families with disabilities. Adept in aiding clients in leading and maintaining quality lifestyles by developing goals, implementing plans, and providing a variety of life skills. Background scheduling employees, delivering briefs, and driving performance to ensure all patient requirements are met. Ability to evaluate, conceptualize, implement, and administer benefit programs. Areas of Expertise include:

Client Interviews/Assessments

Performance Evaluations

Information Analysis

Resources Assessments

Internal Audits

Team Collaboration

Teaching/Education

Compliance Enforcement

Conflict Resolution

Experience & Notable Contributions

Cerebral Palsy Association of New York Cohoes, NY 2014 to 2016

A multi-service organization with 24 affiliates and 18K+ employees providing services and programs to individuals and families with cerebral palsy and developmental disabilities.

Full Time Supervisor

Fulfilled operational requirements by supervising a staff of 55 during evening shifts. Supervised 25 individuals with developmental disabilities (IRAs); ensured all medical appointments/services were provided in a timely manner including annual/physical follow-ups with MD, social services, and speech, OT, and PT therapists, and physical behavior specialists, and psychiatrists. Spearheaded completion of time clock edits in alignment with human resource (HR) regulations. Maintained and enforced compliances with NYS Office for People with Developmental Disability (OPWDD) policies and procedures. Furthered industry skills and knowledge by attending and participating in staff, semi-annual, and annual meetings and training. Performed annual staff evaluations, written guidance, internal audits, and blocked/outside fire drills resulting in a boost in performance and compliance with procedures.

Key Accomplishments:

Drove effectiveness of care provided to individuals by briefing staff on information related to medical, psychological, and social factors

Enhanced clients’ quality of life by extending assistance and education on personal hygiene, grooming, shopping, cooking, budgeting, and self-administering medication

Concern for Independent Living Organization Medford, NY 2012 to 2016

A non-profit organization specializing in assisting individuals and families to live with dignity in the community by providing housing and support services.

Mental Health Specialist

Provided counseling and casework services to adults with serious and persistent mental illness under direct supervision of a licensed mental health professional. Enhanced the ability of individuals to manage illnesses and achieve personal recovery goals based on work in the field. Managed monthly case notes, emphasized importance of psych medications, performed follow-ups with medication manager, communicated changes to psychiatrist, psychologists, and medical MDs, and met with ACT team on a weekly basis. Improved effectiveness of interventions by assessing client strengths and needs and implementing appropriate methods of action. Aided in constructing and broadening anger management and relaxation skills enabling individuals to shape personal support systems. Conducted medication and substance control counts pre and post shifts.

Key Accomplishments:

Developed personal recovery goals based on interviews and observations, collaborated with practitioners to devise treatment plans, and monitored progress; assessed available resources while conceptualizing plans

Minimized effects of symptoms on daily lives by extending psycho education, teaching symptom management, and creating/expanding coping skills including emotional regulation

Prepared individuals for building and maintaining healthy, satisfactory lifestyles by teaching independent living skills, obtaining employment, finishing education, and developing social lives

Block Institute Agency Brooklyn, NY 1994 to 2014

A non-profit mental health service provider dedicated to improving the quality of life for individuals with disabilities and their families.

Administrative Assistant

Streamlined workflow by managing a staff of 40 employees within four intermediate care facilities (ICFs); arranged and maintained work schedules for subordinate staff. Performed HR functions including timeclock edits and employee evaluations; identified strengths and deficiencies, discussed job performance and goals, and developed and implemented plans of improvement. Ensured adequate availability of staffing by updating and posting staff schedules and adjusting assignments based on availability and resident requirements. Drove employee development by scheduling internal and external training.

Key Accomplishments:

Monitored and evaluated effectiveness of all phases of resident treatment plans; inspected manual and computerized case records to ensure accuracy, completeness, quality of treatment plans, and progress notes

Fostered a safe, clean working environment by providing training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan

Education & Training

MBA in Healthcare with a concentration in Administration

KELLER’S GRADUATE SCHOOL OF MANAGEMENT OF DEVRY UNIVERSITY New York, NY 2013

Bachelor of Arts in Psychology

TOURO COLLEGE New York, NY 2007

Dean’s List Recipient

Associates in Liberal Arts

TOURO COLLEGE New York, NY 2005

Technical Proficiencies: Microsoft Word 2010, PowerPoint, and Spreadsheet

Annmarie Joseph – Phillip

863 Williamsburg CT.

Mableton, Georgia 30126

C (347) 662 – 1588

H (678) 403 - 2390

Email: ********.*********@*****.***

To Whom It May Concern:

I am writing in regards of exploring the possibility of employment with your organization. Attach is a copy of my resume for your review. I am a post grad from Keller’s Graduate School of Management of DeVry University with an MBA in Healthcare and concentration in Business Administration. I acclaimed ten years (10) of considerable amount of experience in a selection of fields, including empowering individuals with diverse needs, OMH - Mental Health Specialist, managerial and administrative assistant performance., crisis intervention, case management, program coordinator, health management and social services.

I believe I have the qualifications necessary to make an immediate and positive contribution to your clients, their families and the community at large, as an extremely organized, energetic individual with strong interpersonal qualities in both the Developmental Disability and Mental Health ield. I am accustomed to working in an environment where my attentiveness, sharp powers of observation and refined communication skills are constantly put to use. Additionally, I feel that my patience, gentle yet firm motivation, and compassion would be a good asset to your organization.

Because I have a straightforward approach of establishing distinct boundaries of acceptable behavior and reasonable expectation, it enables me to prioritize in a timely matter. I addition, to my oral skills my persuasive, motivating demeanor encourages clients to apply their best effort to overcome personal obstacles.

I hope you will consider my resume favorable, and I look forward to hearing from you so that we may arrange an interview to further discuss how my qualifications would address your needs. In the mean while, thank you for your time and attention.

Sincerely,

Annmarie Joseph - Phillip

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