Data Entry Customer Service
Resume:
Union Grove, AL *****
Phone: 256-***-****
E-mail: *********@*****.***
Sylvia Eaton
Objective
Seeking a career opportunity with a company that offers growth and advancement and the opportunity to continue learning.
Experience
9-05 to 3-15 Earthlink Business Arab, AL
Disconnect Coordinator
Prepare and send disconnect forms to customers, assist customers in filling out forms and general assistance in the disconnect process through phone calls and email.
Customer service, Data entry, Multitasking, Conference Calls, Training associates.
Key disconnect shell orders and process disconnect orders to various Ilec/Clecs to disconnect services with Earthlink, answer phone calls from customers, work trouble tickets.
LNP/UNE Coordinator
Send Local Service Requests to port numbers and request UNE loops from various Ilec/Clecs to Earthlink, work confirmations to port and clarifications, prepare numbers to port in Npac.
QC orders, request Csrs, Data entry, Multitasking.
Working trouble tickets, corresponding with various Clecs and salespeople.
8-04 to 9-05 American Red Cross Huntsville, AL
Administrative Specialist
Accounts Receivables, balancing financials, preparing bank deposits, collecting income from departments, credit card payments and closing of credit card batches.
Data entry on CFDS software, filing, copier, multi-line phone, fax machine, 10-key, assisting customers.
Maintain account totals on Xerox Copier and Postage Meter; assist the Accountant and Executive Assistant, back up for Receptionist.
5-03 to 3-04 American Red Cross Huntsville, AL
Work Study Student
Organize Volunteer records and prepare orientation materials.
Data entry on Chers software, filing, copier, multi-line phone, assisting customers.
Research and compile information on Human Resource Guidelines for HR.
Assist in Accounting department.
Post hours for volunteers in Employee files.
10-02 to 2-03 Barnes & Noble Huntsville, AL
Bookseller
Magazine Lead: responsible for shelving and display of magazines, return paperwork, and overall maintenance of section.
Shelve and organize books, customer service, multi-line phone, and operated cash register.
**Please note Change of name in March of 2007, All previous work experience and education under Sylvia M. Childs.
Education
2003 to 2005 Virginia College at Huntsville Huntsville, AL
BA, Business Management
Graduated Dean’s List with 3.55 GPA
2000-2002 Virginia College at Huntsville Huntsville, AL
AAS; Administrative Office Management
Graduated Dean’s List with 3.87 GPA
Software Experience
Microsoft:
Word, Access, Excel, PowerPoint, Publisher, and Lync 97/2000/2010
Other:
Corel WordPerfect
QuickBooks Pro 6.0
Metasolv, AS400, Stars, Remedy
Operating Systems:
DOS, MS-DOS
Windows ’95, ’98, 2000 and XP
Awards Received
Deans List 2002 and 2005
Certificate of Distinguished Achievement in Management Presentations
Academic Achievement Awards:
Advanced Microcomputer Fundamentals
English 102, Psychology, Current Events
Accounting I and II, Computerized Accounting
Microsoft Excel 2000
Microsoft Access 2000
Personnel Management
References
Ms. Pamela Moore
Administrative Office Management Department Head
Virginia College at Huntsville
2021 Drake Avenue
Huntsville, AL 35801
Valerie Shumate
Administrative Assistant II
Unifed Judicial System, State Of Alabama
424 Densmore Road
Joppa, AL 35087
Randy Towry
Retired Sales Manager For Atlantic Video Corp.
2717 King Arthur Court
Decatur, AL 35603
Mary Moreillon
Chapter Manager
American Red Cross
1101 Washington Street
Huntsville, AL 35801
Contact this candidate