Customer Service Representative
Resume:
Joseph Edward Cliburn
**** * ***** **. *******, Texas 77520
(c) 281-***-**** (h) 281-***-****
********@*******.***
Top Skills:
Civil Trades Laborer, Documentation, Training, Filing, HR, Archiving Confidential Data
Other Core Competencies:
Customer Service, Drywall, Carpentry, Lighting, Painting, Concrete, Document Scanning, Negotiating Pricing and fees while ensuring the continuation and enhancements of services
Less Weighted Skills:
Interviewing, Staffing, Civil Construction, Shared Services, Desktop Publishing, Logistics, Inspection
Education:
2001 - Fairmont State University Fairmont, West Virginia – Bachelor of Science Degree in Communications
1999 - Fairmont State University Fairmont, West Virginia – Associate of Applied Science in Computer Technology / Graphic Design
1999 – Induction to the Honor Society for Excellence in Engineering for Epsilon Pi Tau, Fairmont State University Chapter Fairmont, West Virginia
June 2013 – Present
J.EDWARD.C / Residential Remodeling
Personal Achievement – I started working for myself as a fix it, clean it and replace it project leader.
I successfully install and do Flooring- Wood/Laminate, Interior/Exterior-Handicap Ramps, Drywall repair, Decking, Exterior Fencing, Exterior Fire Pits, Gutter Cleaning/ Repair, Exterior/Interior Lighting Replacement, Garage Organization-Cleaning-Epoxy Floor Paint Application, Interior/Exterior House Painting
April 2015 – January 2016
KBR / INEOS – Gemini Project
La Porte, Texas
After working many years in the office for KBR I went out in to the field as a Carpenter’s Helper involved in the new civil construction on INEOS/ KBR Gemini Project -Phase One in La Porte, Texas. I evaluated and learned necessary skills to build new construction, and form work for concrete.
Joseph Edward Cliburn
1611 E James St. Baytown, Texas 77520
(c) 281-***-**** (h) 281-***-****
********@*******.***
September 2012 – June 2013
Avis / Budget Group – Customer Service Representative – Houston, Texas
My responsibilities involved meeting with each customer upon the return of his or her rental. Emphasis was placed on the importance of making sure each customer had a positive rental experience. Very important to inspect the vehicle as well as documentation of vital information using hand held computer in order to successfully close out their rental agreement and apply exact billing to their account.
February 2011 – May 2011
KBR – HR Administrative Associate (Foreign assignment in Baghdad, Iraq)
Utilizing the software Capture Perfect 3.0 and Documentum, I was successful in the archival of all HR personnel files for employees that were currently active and have demobilized from the project prior to 2011. This task was part of the effort to draw down our number of employees in relation to the number of US forces in Iraq. Among my normal HR Associate functions, my duties included proper inventory, scanning and uploading of files to HR database making them readily accessible in electronic format.
April 2010 – February 2011
KBR – HR Administrative Specialist I (Foreign assignment in Baghdad,(Iraq) Work in Training Center for Middle East and Southeast Asia operations. Responsibilities include:
Coordinating with all functional training areas in the preparation of various training material. Proper documentation and placement into the appropriate file all documents relating to training sessions and the archiving of same per Government Compliance requirements. Maintaining complete records for all training sessions and the archiving of it per Government Compliance requirements. Special assignments as delegated by management.
June 2008 – April 2010
KBR – Operations Coordinator (Corporate Headquarters in Houston, Texas)
Worked in multiple areas within the KBR - Consolidated Support Center
Responsibilities included: Performing multiple duties in the processing of all new hire overseas personnel including proper documentation of all required historical data for archiving and possible future retrieval/review. Coordinated and assisted in all related training efforts and conducted training classes of required policies and procedures of various functional areas. Identified any training audio technical problems and coordinated/expedited solutions. Lead POC for the Deployment Department for all related deployment activities. Coordinated with Human Resources department in file documentation requirements for all personnel; signing off on confirmation the new employee is 100% approved for deployment.
Joseph Edward Cliburn
1611 E James St. Baytown, Texas 77520
(c) 281-***-**** (h) 281-***-****
********@*******.***
May 2007 – June 2008
KBR – HR Administrative Associate (Foreign assignment in Balad, Iraq)
Responsibilities included: Responsible for Documentation Retention room overseeing proper file documentation for active and inactive employees. POC for coordination efforts between original LOGCAP III Project to new LOGCAP IV. POC for all Forward Operating Bases (FOBs) HR personnel concerning employee related enquires/questions.
Recording and maintaining of secure and confidential data files (1st priority).
Assisted the HSE Safety department with Health and Welfare inspections on the LSA Anaconda living containers. POC for new employees concerning any and all questions, concerns or aid. Work with staffing team assisting in internal job positions posting and represented HR department in interviewing applicants (via phone or teleconference). Maintained data base and permanent records for these activities.
October 2004 – May 2007
KBR – HR Sr. Administrative Specialist (Corporate Headquarters in Houston, Texas)
Responsibilities included: HR Customer Service representative; processing and counseling prior to deployment. Special Task assignment aiding in the restructure & design of the Deployment Processing Center. Facilitate training and briefing of personnel being processed for overseas deployment. Document and File record keeping per Government Compliance requirements. Manage and Train employees as required by management. Conducted termination procedures/process for company policy violations.
Continued evaluation of all processes and recommendation quality improvements for/in each process. Work with Travel Department on necessary flight documentation for traveling employees.
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