Administrative Assistant Customer Service
Resume:
Lynn Doran
***B Mt. Vernon Road
Monroe Township, NJ 08831
****.*.*****@*******.***
Objective
Over 10 years in Administration with superior organizational skills. Proven ability to deal with an extremely large customer base of over 300 people. Successful in resolving customers’ concerns in both corporate and field environments.
Skills
Exceptional written and oral communication abilities.
Proficient with Word, Excel, PowerPoint, Access, Publisher and Outlook.
Exceptional customer service skills.
Experience
Customer Service Representative, Metaverse, Monmouth Junction, NJ February 2014 – August 2016
Answer customer phone calls.
Take orders over the phone.
Resolve customer complaints.
Review purchase orders for accuracy.
File damage claims.
Resolve shipping issues.
Administrative Assistant, Joule Staffing, Toms River, NJ March 2013-September 2013
Answered phones and greeted visitors.
Processed Customer purchase orders for additives and parts.
Obtained pricing for equipment and send spare parts quotes for customers.
Provided support to Director of Marketing Services.
Performed routine mailings from labels, letters, to postage.
Provided Support to Sales and Tech Services.
Assisted with conference and meeting coordination.
Administrative Assistant, L-3 Communications, Eatontown, NJ September 2008-April 2011
Maintained employee database as well as completed courses and certificates received.
Validated team timesheet entries, both electronic and hard copy.
Created Standard Operating Procedure for Training Coordinator position.
Updated and maintained monthly and quarterly reports on shared drive.
Made travel arrangements per Company policy using CONCUR.
Entered and reconciled expense vouchers.
Backup for receptionist answering phones and checking in visitors.
Maintained visitor log and hand out badges as required.
Administrative Assistant, Snap-on Tools, Edison, NJ July 1995-April 2008
Provided support services to Regional Manager, Regional Sales Team, and 300+ Franchisees.
Arranged and coordinated meetings, seminars and other special events, including securing venues, banquet ordering, decoration and entertainment for 400+ people.
Developed and maintained statistical reports to track sales and coordinate various sales contests.
Human resources liaison for new hires including background checks and drug tests.
Processed accounts payable/receivables invoices.
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