Customer Service Sales
Resume:
Chris Blalock
Murfreesboro, TN 37128
******@*****.***
SUMMARY
Results oriented professional with experience in plant/business/change management, manufacturing operations and engineering. A goal oriented self-starter with proven leadership, communication, entrepreneurial, interpersonal, time management and problem solving skills who is attentive to details and plans in a logical, systematic manner. Areas of expertise include:
Operations
Plant Management
Change Management
Process Improvement
PROFESSIONAL EXPERIENCE
Director of Operations, Polymerics Inc., Cuyahoga Falls, OH 2015-2016
Scope of responsibilities included the personnel resources and manufacturing operations of a custom rubber mixing facility in the areas of cost, customer service, quality, productivity and EHS as permitted while following all company state and local regulations.
Developed metrics/KPI for productivity, safety, delivery and quality
Realigned managerial duties to operate more effectively
Implemented scheduling program/process in Excel to effectively schedule and forecast capacity requirements
Coached personnel to better manage process flow
Profit / Loss responsibilities
Initiated basic lean manufacturing principles
Created 6S system
Maintained TS16949 and ISO9000 quality system
Created employee accountability by delegation and annual performance reviews
Developed accurate production standards
Plant Manager, Parker O Ring Division, Lebanon, TN 2011-2015
Scope of responsibilities included the personnel resources and manufacturing operations of the unionized rubber mixing facility in the areas of cost, customer service, quality, productivity and EHS as permitted while following all company state and local regulations.
Developed and improved metrics/KPI for productivity, safety, delivery and quality
Systematically organized facility performance which resulted in a positive change of division net earnings of $3.9M with a goal to break even
Implemented scheduling program/process in Excel to effectively schedule and forecast capacity requirements
Coached personnel to better manage process flow
Profit /Loss responsibilities of a $52M business unit
Initiated lean manufacturing principles and high performance teams
Updated and maintained 5S system plant wide
Maintained TS16949 and ISO9000 quality system
Increased capacity through process debottleneck/implementation of work instruction
Created employee accountability by delegation and annual performance reviews
Developed production standards to improve accuracy of quotes, capacity review and employee accountability
Justified capital improvement of new operating system
General / Technical Manager, Eco Viridis Rubber, Vidalia, LA 2009-2011
Scope of responsibilities included the personnel resources and overall management of a tire crumb treatment/butyl rubber reclaim start-up facility including QC, production, maintenance, purchasing and Environmental Health and Safety.
Redesigned plant layout to improve process flow and warehousing capacity
Developed and implemented QC testing procedures, process work instructions, scheduling system and inventory control system
Developed and implemented butyl reclaim process for scrap curing bladders
Continuously and systematically improved work instructions to optimize productivity
Worked with Sales and marketing to develop a sales strategy for each product based on performance and proper use
Developed raw material and final product testing specifications
Developed the procedures for the proper dosage and recipe adjustments needed to optimize product application
Coached all employees for improve accountability
Profit / Loss responsibility for overall operations
General / Technical Manager, ROR Group, Lafayette, IN 2006-2009
Scope of responsibilities included the personnel resources and overall management of a rubber mixing facility including QC, production, maintenance, logistics, EHS and HR.
Implemented work instructions that improved productivity by 40%
Implemented inventory management system to accurately manage inventory
Implemented process changes that reduced scrap rate from over 7% to less than 0.25%
Productivity improvements lead to a workforce reduction of 1 full production shift
P/L responsibility
Senior Process / Development Chemist, Teknor Apex, Brownsville, TN 2000-2006
Scope of responsibilities included the technical aspect of rubber compounds and processes of a custom rubber mixing facility. Integral part of a small management staff.
Recipe development to specification
Troubleshooter of all rubber processes
Technical service
Technical sales
Customer service
Owner, Blalock Custom Marble, Dyersburg, TN 1999-2000
Scope of responsibilities included all facets of personally owning a business that manufactures cultured marble for new construction and replacement including sales, purchasing, marketing, plant design/layout, production, EHS, HR, business development and development. The business was profitable after 6 months.
Chief Operating Officer (COO), Drake Roofing, Halls, TN 1997-1999
Scope of responsibilities included the personnel resources of 20 employees (15 direct, 5 indirect) and overall management of 750,000 square foot, polyolefin based roofing shingle start-up facility including engineering, production, QC, technical sales, business development, maintenance and EHS.
Co- author of patent - US6194519
Member of the Board of Directors
Capital justification of all processing equipment
Negotiated and purchased all equipment
Hired staff and production positions
Developed plant layout and process parameters
Coached all staff and production employees
Profit / Loss responsibility
Technical Service Specialist, Colonial Rubber, Dyersburg, TN 1985-1997
Scope of responsibilities included the business development of a geographic territory with over 300 customers.
Recipe development to specification
Troubleshooter of all rubber processes
Technical service
Technical sales
Customer service
EDUCATION
BS-Chemistry, University of Tennessee, Martin, TN
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